Customer Service Sales
Resume:
PAMELA WINKELMANN
ST PETERS, MO 63376
OBJECTIVE
To secure a challenging position allowing me to utilize my clerical
experience and general office skills in obtaining company goals.
SUMMARY OF QUALIFICATIONS
Over 15 years experience in the clerical, general office field. A
professional with proven skills in customer service, accts payables,
account receivables, telecommunications and diverse general office
responsibilities.
WORK EXPERIENCE
EARTHSMART PEST CONTROL MAR 2008-APR 2009
Sales/Customer Service: Responsibilities included outgoing sales calls
to existing customers on revolving campaigns, answered incoming
calls for new and existing customers. Averaged over 65 sales each week,
Ranking #1 salesperson. Managed Accounts Receivables and Payables, in
addition to collection processing as well. General clerical duties included
faxing, copying, scheduling and printing of driver routes daily, and
managed daily mail.
IDS WEST
JULY 2004-JAN 2008
Customer Service: Responsibilities included answering over 100 calls a day
to renew warranties for Apple computors, printers and peripherals for
customers nationwide. I was responsible for entering the applications,
meeting deadlines, as well as any information needed or issues with
customers. I also made outbound calls to existing customer's warranties as
well.
MMS- A MEDICAL SUPPLY COMPANY JUNE 2001-JULY 2004
Customer Service: Responsibilities included working in the Government
Department, calling daily assigned territory of Military Bases, VA
Hospitals, and Federal Prisons nationwide. I also completed deadlines for
quotes; orders, entered orders into computer to process as well.
MARCUS DISTRIBUTORS FEB
1981-MAY 2001
Receptionist/Customer Service: Responsibilities included answering 16 multi-
line phones in a fast environment, faxing, filing, copying, data entry,
accounts payables, accounts receivables and other general office duties. I
also greeted customers and assisted in other departments as well.
EDUCATION
VOCATIONAL TECHNICAL EDUCATION OCT 1998-DEC 1998
Completed 36 hours and received a certificate for a course in Microsoft
Office 98, which included Excel, Word, Access, PowerPoint and Outlook.
FLORISSANT VALLEY COMMUNITY COLLEGE SEPT 1981-JUNE 1983
Focused on Business Administration, Clerical and Typing Courses.
RIVERVIEW GARDENS HIGH SCHOOL GRADUATED JUNE
1981
REFERENCES AVAILABLE UPON REQUEST
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