Sales Customer Service
Resume:
P O Box *** abmmrw@r.postjobfree.com
Pierson, IA 51048
Timothy Walden
Objective Cumulative Work History
*/**-*/** *.S. Army
Personnel Sergeant, Logistics Clerk
*/**-**/88 U.S. Army Reserves
Sioux City, IA
Finance Section Sergeant
6/88-12/91 Student
Vermillion, SD
12/91-9/92 IBP Hides & Leather
Dakota City, NE
Drum Operator
Batched chemicals, adhered to safety rules.
Made adjustments to process to ensure quality
product.
9/92-2/93 Sioux City Brick & Tile Co.
Sergeant Bluff, IA
Brickhandler
2/93-1/94 John Morrell & Co.
Sioux City, IA
Production Worker
1/94-2/98 Gateway
North Sioux City, SD
Manufacturing Supervisor
Overall Supervision of 54 hourly employees.
Organized Safety Committee and reduced work related
injuries.
Coordinated training for all Manufacturing
positions.
Internal Auditor for ISO 9002.
Responsible for evaluations, hiring and
disciplinary action.
2/98-3/99 John Morrell & Co.
Sioux City, IA
Quality Control Technician
Responsible for Food Safety
Conducted online inspections and submitted daily
reports.
Suggested and implemented new inspection
procedures,
3/99-8/03 MCI
Sergeant Bluff, IA
Customer Service Representative
Assisted in training of new hires in Academy Bay.
Multiple Awards for President's Club and Most
Valuable Professional.
Sales, service and resolution for local and long
distance accounts.
1/00-12/01 Graduate Student
Vermillion, SD
Completed systems analysis and database design
projects.
Working knowledge of Microsoft software and
operating systems.
Analyzed businesses and created new strategies.
Working knowledge of Quantitative software models.
1/04-1/05 Transaction Teleservices, Inc.
North Sioux City, SD
On Site Program Manager
Trained and development Team leaders and
Supervisors.
Ensure program attained performance and growth
goals.
Responsible for developing Account Managers.
Maintained relationship with client.
Create monthly business plan and provide to
Director.
Create and manage monthly incentive budget.
Daily coaching of team members on specific issues.
Conduct sales meeting with Team Leaders and
Supervisors.
Record daily statistics on sales and talk time,
Compile and submit all daily, weekly and monthly
reports.
Conduct interviews for replacements.
2/06-2/07 ETelecare Global Systems
Vermillion, SD
Cingular Sales Representative
Sold Cingular Wireless rate plans and equipment.
Processed phone exchanges and forced rate plan
migrations.
Assisted with on the job training of new
representatives.
Participated in numerous best practices quality
meetings.
On line monitoring of peers for quality and call
flow.
Campaign management and accurate tracking of sales.
Outbound calling during low call volume.
2/07- 5/10 AG Processing
Sergeant Bluff, IA
Material Handler
Load Rail Cars and Semi trailer hoppers with
soybean meal, pellets and hulls
Maintain sanitation of building to comply with all
GMP's.
Operate Locomotive and Trackmobile for movement of
railcars.
Complete all loading logs and hopper inspection
reports.
Check quality of meal to ensure customer is
receiving quality product by using lab equipment.
Loading of Crude Vegetable Oil into Tankers.
Obtained samples for all product loaded
Troubleshooting of motors, augers, conveyors in
Meal Loadout working area when necessary or to
prevent downtime.
Annual shutdown (primary duties in the Extraction
area in the plant).
Monitor inventory levels and maintain according to
marketing orders.
Complete daily inventory reports and monitoring of
pressure differentials.
Assist Compliance Coordinator with Training
records, auditing Locktout Tagout Layout and
Procedures for compliance. Update safety
procedures per Management guidance.
Education 1988-1991 University of South Dakota
B.S. Business Administration
2000-2001 University of South Dakota
MBA Master's of Business Administration and
Information Systems
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