Customer Service Sales

Beatriz Correa

**** ** ***** **. ( Miami, Florida 33157 (

abmmob@r.postjobfree.com 786-***-****

Education

FLORIDA INTERNATIONAL UNIVERSITY

DECEMBER 2008

Bachelors of Business Administration

Miami, FL

. Major: Marketing with an emphasis on Market Research

. Recipient of Florida Bright Futures Scholarship

. Member of the American Marketing Association

Professional Experience

Staffing Now assigned to: FedEx Express LAC September 2009

- Present

Credit & Collections Department (Brazil)

Miami, FL

. Preparing weekly reports on a timely manner for appropriate feedback

to management.

. Analyze customers' request and distribute to appropriate credit and

collections department

representative.

. Perform financial support modeling and projections with data analysis

from collection

agency, credit bureau, and monthly Alps reports.

kabookaboo Marketing September 2008 -

September 2009

Junior Associate/ Intern

Miami, FL

. Managed multiple projects with tight deadlines, impeccable attention

to detail and follow through.

. Supported project management from project initiation to project

closure for new campaigns.

. Assisted Account Managers on reviewing materials (e.g. flyers, direct

mail pieces, online media promotions, newspaper advertisements,

backgrounds, fact sheets) prepared by staff.

Alutek Storefront & Windows/Elero Shell Contractors July

2007 - July 2009 Account Manager

Miami, FL

. Measured and analyzed projects' profit and loss while attaining at

least 85% of set goal.

. Managed all accounts receivable and payable during project management

life cycle.

. Analyzed operation performance cost and reduced it by 35% while

maintaining productivity.

AT&T August 2005 - June 2007

Sales/Customer Service Associate

Miami, FL

. Increased employee knowledge by assisting with development and

implementing product-awareness programs improving customer feedback

scores by 47%.

. Met and exceeded sales quotas by always achieving at least 110%.

. Identified areas with opportunities for improvement and created sales

incentives programs for the organization which increased performance

by 35%.

SKILLS

. Fluent written and verbal in English, Portuguese, and Spanish.

. Proficient in Microsoft Applications, including: Excel, PowerPoint,

Outlook, Word, Access. QuickBooks, Siebel, SPSS, Mac Os X, Ciafa,

Serasa, Igipsys, Cheers, Genesis, Basic SQL.

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