Customer Service Administrative Assistant

Lillian Martin Administrative Office Support

***** *.*. * **.

Ft. Lauderdale, FL 33325

954-***-****, abmmo7@r.postjobfree.com

Qualifications Summary

Administrative support professional experience in working in a fast-paced environment

demanding strong organizational, technical, and interpersonal skills. Trustworthy and discreet;

committed to customer service. Confident and poised in interactions with individuals at all

levels. Detail-oriented, resourceful, self-motivated, responsible in completing projects; able to

multi-task effectively. Capabilities include:

• Customer Service, Relations & Techniques

• Word Processing & Typing

• Creates and Edits Graphic Presentations

• Proficient in Microsoft Access, Excel, Word, PowerPoint, MS

Windows XP, MS OneNote, E-Mailing, Internet Explorer

• Office Equipment Operation

Professional Experience

Party City; Accounts Payable Dept.; Ft. Lauderdale, FL 2001-2008

Office Administrative Assistant

Performed office secretarial functions including mail processing, preparing reports, memos,

letters, filing documents.

Calculated and revised employees’ weekly payroll, account payables; researched invoice

transactions; collaborated extensively with auditors in depth with periodic audits of the

company.

Professional Service Industries, Inc.; Miami, FL 1997-2000

General Secretary

Checked and verified compliance procedures, documented any changes made, reviewed data

information statistical reports.

Managed account payables; inputted, processed weekly payroll for thirteen employees; typed

correspondence, revised Field Inspection of Concrete Compaction Reports.

Sorted and filed invoices, project reports.

Barry University-Biology Department; Miami Shores, FL 1995-1996

Administrative Secretary

Demonstrated administration expertise, provided executive level support to the office personnel,

improved office procedures, organized details of special events.

Collated, provided report documents; management support to faculty, students.

Revised, filed documentations; typed letters, memos.

Completed internship and job manual portfolio.

Page 2

Miami-Dade Community College; Library; Miami, FL 1993-1995

Circulation Desk Librarian Associate

Assisted patrons in obtaining a broad selection of books, periodicals, audio-visuals and other

materials; catalogued library materials, prepared bibliographies, indexes, guides, search aids

and office support.

Miami-Dade Comm. College; Psy./Educ. Dept.; Miami, FL 1990-1993

Professor’s Aide/Office Assistant

Assisted grade level professors with diversified clerical support in areas, established

documents, student appointments, collated and distributed correspondence.

Volunteer Work

Volunteered, participated in The Earth Team-USDA Natural Resources Conservation Service

Volunteer Program; typed meeting agendas, proposals, soil/water project reports; screened

calls and referred callers to appropriate staff member, some customer service work.

6/2009-8/2009

Volunteered and accomplished Cooperative Vocational Education-Work Experience Program;

checked and graded students’ quizzes and tests, filed documents. 4/1988-7/1990

Education

Miami-Dade Community College; Miami, FL

Associate of Science Degree in Office Systems Technology 1996

Earned an A for Secretarial Internship & Job Manual Portfolio

Miami Sunset Sr. High School; Miami, FL

High School Diploma, Cum Laude Honors 1990

Earned Certificate for Cooperative Vocational Education-Work Experience Program

Award Certifications

Professional Placement Network Program-Completion Award 10/2009

Word Processor-Completion Award 1990-

1996

Accounting Clerk-Completion Award 1990-

1996

General Secretary-Completion Award 1990-

1996

Computer Software Operator-Completion Award 1990-1996

Typist-Completion Award 1990-

1996

Work Experience Program-Completion Award 1988-1990

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