Customer Service Sales

Cassie Kazeck

*** ******* **** ? Sartell, MN

(C) 320-***-**** ? *****************@*****.***

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OBJECTIVE

To obtain a position in Human Resources that utilizes my previous

managerial and HR skills, as well as my education in Human Resources and

Business Administration, and provides opportunity for personal and

professional growth.

KEY SKILLS

. 8+ years of managing a team of employees and handling the hiring

process; recruited, hired, trained, and coached employees.

. Experienced in managing employees' payroll, scheduling, and all

business expenses including profit and loss.

. Exceptional communication, organizational and time management skills.

. Working knowledge in Microsoft Word, Excel and Power Point

Presentation.

EDUCATION

Bachelor of Business Administration 4/2010

American InterContinental University Hoffman Estates,

IL

. Concentration: Human Resource Management

. GPA: 3.4

PROFESSIONAL EXPERIENCE

General Manager 2007 - Present

Caribou Coffee St. Cloud, MN

. Increase sales and profit through delivery of quality store

operations.

. Develop and execute local sales building activities, both in store and

in surrounding neighborhood.

. Manage team labor by efficient scheduling and managing wages of new

hires, and existing employees.

. Control product costs through efficient inventory control and waste

management.

. Control operating expenses, and complete weekly profit and loss

statements.

. Maintain an adequate staffed store with recruiting, interviewing, and

selecting new team members, and shift supervisors.

. Provide ongoing development, coaching, and training for all store

employees.

. Provide feedback and guidance, including discipline, documentation,

and discharge.

. Model and uphold Caribou's policies, practices, and standards.

Manager 2002 - 2007

Panera Bread, LLC Shakopee, MN

. Supervised 30+ associates.

. Hired and trained new employees.

. Maintained and was responsible for overall employee satisfaction,

including raises and reviews.

. Managed and maintained inventory, and placed orders for store product.

. Completed cost balancing and data entry.

. Ensured quality shifts to guarantee great customer service.

. Received and posted invoices; knowledge of budget and sales.

. Handled payroll procedures, preparing schedules, and weekly sales

goals.

. Promoted and updated new product in the store.

. Controlled digression within the work environment.

. Distributed tasks to employees, ensuring that we met the health codes

and passed audits.

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