Christina M. Shirley
Fort Myers, Florida 33905
abmmm9@r.postjobfree.com
Objective
My ambition is to obtain a position where I can utilize my organizational,
multi-tasking, and management skills. I have knowledge and skills in a
variety of facets within business and office management.
Employment History
2010 Sales Associate, Walmart, Midland, MI.
Utilized strong interpersonal and communications skills to serve customers.
Organized floor displays to maximize space and call attention to latest
merchandise.
Created engaging point-of-purchase displays for slow moving small items.
Maintained knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Recommended, selected, and helped locate or obtain merchandise based on
customer needs and desires.
Ticketed, arranged and displayed merchandise to promote sales.
2009-10 Direct Service Provider, Bay Human Services, Auburn, MI.
Provided training to individuals with developmental disabilities in the
areas of self-care, communication, self-direction, independent living,
mobility and learning as directed by the Individual Service Plan in order
to enhance each individual's skill development, health, freedom, and
personal dignity.
Bathed, groomed, and dressed individuals, monitoring their appearance to
ensure that each person is dressed and groomed appropriately.
Supervised individuals during meals by serving family style and eating with
residents.
Assisted individuals during in-house activities by conducting therapeutic
activities, such as physical exercises, occupational arts and crafts and
recreational games.
Trained and supported individuals in daily tasks, such as cleaning of
living areas, personal laundry responsibilities, meal preparation, and
community outings.
Reported the development of individuals by observing and documenting
individual health care issues.
Maintained a clean and orderly home environment by performing general
cleaning duties.
When properly authorized and certified, supervised individuals in taking
medications as prescribed by the physician.
Adhered to confidentiality guidelines, as outlined by organization policy
and HIPAA regulations.
Attended Community Mental Health classes upon employment, and met training
requirements in accordance with current applicable Federal, State, and
local standards, as well as organizational policies and procedures.
2008-09 Direct Care Worker, Listening Ear, Mount Pleasant, MI
Under the supervision of a registered nurse, provided services primarily in
the homes of consumers to promote consumer health and a safe, stable,
sanitary home environment.
Under the direction of nursing or medical staff, provided health-related
services such as administration of oral medications; checked the consumers
pulse rate, temperature, and respiration rate; helped with simple
prescribed exercises; kept the consumer's rooms neat; changed non-sterile
dressings; and assisted the consumer in using medical equipment.
Provided services intended to stabilize residential environment and
relationships with relatives, caretakers, and other consumers and household
members in order to alleviate situations involving abuse or neglect and
protect the adult from threats of abuse or neglect; also provided services
intended to prevent situation which could lead to abuse or neglect of a
child or adult when a definite potential for abuse or neglect exists.
Made verbal or written reports to supervisor or nurses, conferred as
required about needed social services and sought guidance in providing
services; implemented home service plans as assigned.
Maintained confidentiality of all records and reports maintained for
programs.
2006-08 Supervisor, Kmart, Mount Pleasant MI.
Specialized in customer service and supervisor duties.
Assisted manager in store daily operations; Supervised other regular
employees; duties included assigning, reviewing and evaluating work.
Supervised 8-15 associates and trained newly hired associates.
Documented daily sales and processed tills for the day.
Opened and closed cash registers, performed tasks such as counting money,
separating charge slips, coupons, and vouchers, balancing cash drawers, and
making deposits
Watched for and recognized security risks and thefts, and knew how to
prevent or handle these situations
Prepared work schedules for breaks and lunches for entire store
Ensured that customers received satisfactory service and quality goods,
also answered customers' inquiries, dealt with complaints, and sometimes
handled vendor inquiries.
2005-2006 Furniture Supervisor, Staples, Chesterfield MI.
Displayed merchandise, suggested selections that met customer's needs and
emphasized selling points of merchandise such as quality and utility.
Raised sales by 30% over a period of 3 months by establishing relationships
with customers and bringing in customers from the local army base; also
raised warranty and add-on sales by 15%.
Organized backroom stock and improved stock numbers for the entire
department.
Assembled office furniture including chairs and desks; creating more sales
and visual displays.
Education
Bachelors in Creative Writing Concentration in English with Psychology
Minor,
May 2009, Central Michigan University
Specialization: Literature, Analysis and Organization
Core courses: Literary Analysis, American & English Literature