Customer Service Management

Alpha Koroma

**** ******** ****** ******, ** ****9

Tel: 301-***-****

abmmll@r.postjobfree.com

Experience: Over 10 years of experience in government accounting,

accounting reports, financial statements and designs, and developmental

automated accounting systems. Excellent written communication skills using

accounting terminology, has the ability to conduct comprehensive research

and analysis of financial and accounting requirements. Computer skills

include the following: Windows 2000; Microsoft Words; Microsoft Excel;

Spreadsheets; MAS 90 for Windows; FFMS; Standard General Ledger

I have excellent oral and written communication skills. I am a productive

and reliable team player, motivated leader, with exceptional customer

service record. My loyalty and interpersonal skills will contribute to the

success of any organization.

Clearance: Dept of Homeland Security (Full Background Investigation), July

2006

Education: Master's in Management information systems: University of

Maryland University College; College Park Maryland: Expected date of

graduation: May, 2011.

BA, Business Administration, with Concentration in Accounting. December

2001.

Bowie State University, Bowie, Maryland.

Certifications:

Certificate of Federal Financial Management Systems; web based automated

payment and Disbursing Transactions Systems

Department of the treasury Financial Management Service Pacer and Treasury

Offset Training

U. S. Standard General Ledger;

Certificate of Training for Quality Customer Service at DHS Leadership

Institute

Financial Manager: Kforce Government solution, Inc. 2006-Present

U.S Immigration and Custom Enforcement ( I.C.E )

Office of Financial Management / O.C.F.O

Department of Homeland Security - Washington D.C

. Prepare monthly verification of data created by Department of Homeland

Security's Federal Financial Management Systems (FFMS) of record with

the Treasury Information Executive Repository Information (TIERS) Data

utilized for the DHS Financial Statements for the 21 Appropriations

and Funds for the Science and Technology Program (SATP) and initiate

corrective actions to resolve any discrepancy identified during the

review process.

. Supported DHS/ICE Data Integrity and Assurance Branch by verifying and

validating transaction histories as well as working with customers and

program managers to determine billing settlement and resolution of

continued existence of Undelivered Orders (UDO)

. Provide reconciliation and report maintenance for Travel Advances on a

monthly basis.

. Generate various weekly, monthly, and quarterly files and reports on

Intergovernmental Asset, Liability, Appropriation Transfers, Revenue,

and Program Expense activity and provide the detail transactions for

all Intra-Governmental activity in support of the quarterly

Intergovernmental Reporting and Analysis System (IRAS) for Science and

Technology and assists with other components serviced by ICE when

needed.

Create monthly compilations for the financial statement work books for

the DHS CFO Certification.

Staff Acncountat: Federal Management Systems, Inc. (1998-2006)

U.S Immigration and Custom Enforcement ( I.C.E )

Office of Financial Management - Washington, DC

. Was responsible for payments, collections, auditing and reconciling

various accounts for many agencies under Intra-governmental payment

and Collection System (IPAC).

. Processed and managed various agency obligations, payments,

collections and resolved funding issues in the DHS' Federal Financial

Management System (FFMS).

. Processed a wide range of adjustments in FFMS in accordance with

budgetary and fiscal requirements.

. Reconciled the SF-224 and SF-1221 with Treasury.

. Monitored Suspense accounts and provided management with updated

reports of bureau's suspense balance analysis;

. Downloaded IPAC charges daily and charged back all charges sent to

bureau's Agency Location Code (ALC) in error;

. Verified the accuracy of the total obligations and disbursements and

reconciled receiving reports with invoices paid and also summarized

total amounts of various documents by fund-cite and identified

discrepancies.

Accounting Assistant: Good Humor Ice (1997-1998)

. Was responsible for a variety of accounting functions, including the

maintenance and reconciliation of records in the accounting database,

accurate recording of financial information into General Ledger and

updating the cost Distribution Systems on a need basis.

. Supported the financial office in preparing cost estimates, budget

forecasts, fiscal plans and various Financial the reports dealing with

expenditure of money;

Awards:

. Team player of the Quarter Award, December 2004

. Appreciation certificate for contributing to Ins FY 2001 Financial clean

audit.

Contact this candidate