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Customer Service Project

Bentonville, Arkansas, 72712, United States
June 01, 2010

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Scott Wood

*** ******** **., ***********, ** ****2 ( (479) ***-**** (

Management Professional

Highly experienced project management professional with proven skills in

directing complex multi-million dollar projects. Extremely organized

individual possessing strong analytical and problem solving skills.

Demonstrated ability to deliver substantial revenue productivity and

quality improvements through well managed and on time projects.

Professional Experience

Flintco Inc. - Springdale, AR

2005 - 2010

Program Management/Superintendent

. Assisted in supervising the construction of 8 multi-million dollar

projects with zero accidents, timely completion and cost controlled


. Managed numerous vendors through material procurement, project

direction, contract negotiation

. Proven customer service skills, communication skills both verbal and


. Assisted in managing staff in excess of 150 and budgets of $200

million or more, ensuring each project exceeded industry standards

. Demonstrated ability to deliver substantial revenue productivity and

quality improvements through well managed and on time projects.

Assistant Superintendent

. Assisted in all above tasks until proven proficient in all areas

Gates Development, LLC - Rogers, AR

2004 - 2005

Operations Manager

. Managed multiple vendors, material procurement, project direction,

managed staff ranging from 20-40 per project, quality control,

budgets, customer satisfaction, to ensure project exceeded industry


. Managed computer maintenance and networking of sales and operations


Distinguished Homes - Bentonville, AR

2002 - 2004


. Provided on site supervision for the construction of large scale

custom homes

. Managed multiple vendor coordination, material procurement, staffing,

quality controls, safety, budgeting

. Collaborated on the design, networking, and installation of audio

visual and security equipment

Nexus Facility Management

2001 - 2002


. Started, and developed clientele from cleaning individual houses to a

multimillion dollar commercial cleaning business

. Grew company from 2 employees to 24 using marketing, competitive

pricing and excellent client relationships

. Head of sales, bidding and client relationships to ensure quality and

price control

Wal-Mart Corporate - Bentonville, AR


Direct Imports Classification Specialist

. Examine, classify and appraise imported merchandise in order to

enforce U.S. Customs

. Verify documents accompanying merchandise to insure they meet legal


. Run multiple reports and compile analyzed data for classification and

value of merchandise

Skills and Certifications

Microsoft Excel/10 Key

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Level 3 Firefighter Windows

Based Handhelds

30 Hour OSHA Certified

Apple Based Handhelds

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