Quality Assurance Manager
Resume:
Chris D. Hill
Anniston, AL 36207
********@***.***
QUALIFICATIONS SUMMARY
Accomplished Quality Professional with strong qualifications and a solid
record of achievements in the Department of Defense and private industry.
Proven ability to develop and implement quality programs, applying quality
principles and concepts to the reconditioning of locomotives, and the
manufacturing of military aircraft, electronics, heavy-duty coal haulers,
and bus frames.
Adept in verbal and written communications with all employees, from
operators on the production floor to executive-level management. A
reliable, informed decision-maker, experienced in the fast-paced, schedule-
driven manufacturing environment where capabilities are challenged on a
daily basis. Demonstrated skills in and / or knowledge of:
ISO9001 Quality Management System, Quality Improvement Teams
TS16949
Department of Defense Quality Standards Continual Improvement
Lead Auditor Cost of Quality
Total Quality Management Supplier Quality Program
Welding Quality Programs Problem Solving
Statistical Process Control, Capability Training
Studies
PROFESSIONAL EXPERIENCE
NORTH AMERICAN BUS INDUSTRIES BODY PLANT, Anniston, Alabama; fabrication of
bus shells from stainless steel.
Quality Assurance Manager
2009 to Present
IMPERIAL GROUP
Quality Assurance Manager
2008 to 2009
. Reduced welding defects and final assembly errors 90% through rigorous in-
process inspection, training, and the individual efforts of work cell
leaders. The time required to final inspect a welded bus frame was
decreased 80%.
. Managed corrective actions with major suppliers resulting in
specification and process changes on fifty critical parts. One supplier
realized a 50% reduction in PPM over two months.
. Identified anomalies with window opening dimensions. Root cause
determination and capability data resulted in changes to welding
processes and supported redesign of passenger windows.
HAGEL METAL FABRICATION, INC. East Peoria, Illinois; light gage steel
fabrication. Quality Assurance Manager
2006 to 2008
. Put in place Quality Improvement Teams, reducing PPM 30% with major
customer.
. Developed Supplier Quality Triad consisting of supplier qualification,
monitoring, and corrective action.
. Attained registration of company to ISO 9001:2000.
KRESS CORPORATION, Brimfield, Illinois; heavy-duty coal trucks and vehicles
used for material handling at steel mills.
Quality Assurance Manager
1999 to 2006
. Implemented the ISO 9001:2000 Quality Management System ahead of
schedule.
. Structured a comprehensive Welding Quality Program which included welder
training and the Kress Welding Quality Standard. Developed metrics to
gage effectiveness of welder training. Decreased weld inspection time by
more than 30%.
. Put in place electronic medium for interdepartmental processing of
corrective actions addressing problems raised by company technicians at
customer sites.
Chris D. Hill
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. Instituted Quality Improvement Teams. Developed procedure for
significantly improving new project designs and interdepartmental
communications.
CAE VANGUARD, INC., Kansas City, Missouri; electro-mechanical rotating
equipment and gear,
wheel, and axle sets for locomotives.
Quality Assurance Manager
1997 to 1998
. Identified defects in components critical to locomotive traction motor
operation. Worked with suppliers to correct defects avoiding $700,000
plus in locomotive downtime and rework.
. Restructured customer service. Process changes resulted in a 25%
reduction in the time the customer waited for his reworked traction
motors.
. Enhanced employee training. Established job qualification requirements
and provided training on twenty (20) workstation processes.
VMV ENTERPRISES, INC., Paducah, Kentucky; rebuilding of locomotives and all
integral electro-mechanical rotating equipment.
Quality Assurance Manager
1994 to 1996
. Put in place quality documentation for twenty-two (22) processes.
Certified in engine rebuild by 3rd party ahead of schedule.
. Established Welding Quality Program for 100 employees. Resulted in
improved customer satisfaction and a 50-100% increase in engine rebuild
work.
. Initiated Quality Improvement Teams, providing training to team members.
Reduced the time required to paint and inspect a locomotive by 50%.
. Instituted Supplier Quality Program. Partnered with suppliers to
eliminate defects in multiple electrical and engine components.
WORKED WITH DEFENSE CONTRACTORS AS AN OFFICER IN THE UNITED STATES AIR
FORCE
LOCKHEED MARTIN COMPANY, Fort Worth, Texas
Manager for Quality Assurance Systems; F-16 Program
1989 to 1992
ELECTRONICS SYSTEMS DIVISION, Hanscom Air Force Base, Massachusetts
Manufacturing and Quality Manager; Joint STARS Airborne Surveillance
Aircraft 1985 to 1989
ARNOLD ENGINEERING AND DEVELOPMENT CENTER, Tullahoma, Tennessee
Quality Assurance Officer; Contractor-operated testing and support
facilities 1982 to 1985
EDUCATION
MBA
Western New England College, Springfield, Massachusetts
BBA in Management
Angelo State University, San Angelo, Texas
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