Customer Service Analyst
Resume:
Sid Martin
***** ********* **** ******, ***** ***35
abmmit@r.postjobfree.com
Senior Storage Architect with 7 years experience in storage management,
data protection, and recovery. Over 25 years combined IT experience.
Highly competent, analytical, and performance-proven Storage Management
professional, equipped with well-developed qualifications acquired from
extensive experience in various areas encompassing system architecture and
administration, project management, vendor relationships management,
process development, strategic planning and customer service. Proven
expertise in handling technical support, project development and
implementations, strong technology background and sophisticated technical
skills. Successful at formulating and implementing innovative strategy and
business solutions, and developing IT standards to meet various needs.
SUMMARY OF QUALIFICATIONS
. Extensive knowledge of storage area networks (SAN), network attached
storage (NAS), business continuity planning (BCP), disaster recovery
(DR) and Service Level Agreements (SLA).
. In-depth understanding of operating systems, servers, and enterprise
applications, as well as their compatibility with storage
architecture, business goals, and technology strategies.
. Proven background in disaster recovery and backup, including data
replication at remote locations.
. Firm knowledge of industry standards, regulations, and compliance with
Sarbanes-Oxley.
. Superior communication, analytical, organizational, and presentation
skills.
TECHNICAL EXPERTISE
Platforms: Solaris, Linux, Windows 2008 Storage Server
Networking: Storage Area Networks (SAN), Network Attached Storage (NAS),
TCP/IP, CIFS/NFS/SMB protocols, McData/Brocade FC switches
Storage: StorageTek 6000, Hitachi SMS 2x00, Hitachi 9500, Fujitsu
Eternus 4500, SGI 4200, NetApp G-filer, NetApp 3140, OnStor
Clustered NAS, REO9000 VTL, NEO8000 Libraries
Data Protection: EMC Networker, Atempo Laptop Backups
Databases: SQL Server, MySQL, Progress RDBMS, Access, Oracle
Archiving
SRM: StorageTek CAM, SMS Data Resource Management, SANTricity
Data Protection: EMC Networker, Atempo Laptop Backups
Languages: PHP, ASP, HTML, C-Shell, Korn-Shell, Perl, SQL
Work Experiences
L3 Communications, Arlington, Texas
Senior Storage Architect/Administrator 2002-03/2010
Acquired experience working in complex storage configurations; rendered
guidance and recommendations to maintain and achieve standards and vendor
"best practice".
. Proven superior problem-solving, communication, and management skills
with the ability to successfully manage time, prioritize tasks, and
organize projects to maximize results.
. Established productive and efficient business relationship with all
vendors on both the support and purchasing side.
. Successful at utilizing communication and analytical skills in working
with people at all levels to provide resolution to various technical
and customer-related issues.
. Researched, designed, procured, installed and managed original Storage
Area Network for division. Original implementation replaced a small
600GB NetApp Appliance NAS environment and rapidly expanded to include
Enterprise and Product Development tiered storage requirement
encompassing 800+ TeraBytes.
. Solely responsible for administration and management of StorageTek
6540 Arrays (375 TB), StorageTek 6140 array (80 TB), Hitachi (HDS)
9585 Thunder Arrays (175 TB), Fujitsu Eternus 4500 Array (150 TB),
NetApp G-Filer 720 and 3140 NAS appliances, clustered OnStor NAS
environments, NEO 9000 VTL (20 TB), Overland NEO tape libraries and
McData/Brocade switches. Related tasks included Raid set definitions,
LUN creation and provisioning, thin provisioning, array initiator
relations, zoning and target configurations. Devices were distributed
between three remote locations. Primary location Arlington, Texas
housed majority of resources with added distributions in Orlando,
Florida and Binghamton, New York.
Ceramic Cooling Towers, Ft. Worth, Texas
Senior Analyst/Developer (Progress RDBMS DBA) 2001-9/2002
. Supported and developed web applications supporting Syteline
(Progress ERP). Included DBA functions and server/user
environments.
. Provided support and expertise for E-Commerce interface to
Syteline(Brightwhite). Wrote intranet applications and helped
install E-Commerce interface.
AST Computers Inc., Ft. Worth, Texas
Senior Systems/Environment Manager/Administrator 1996-2001
. Designed and implemented hardware systems that managed AST repair
facilities in Australia, Ireland, Canada, Hong Kong, USA.
. Successfully implemented and managed Apache Web Servers(Dec Alpha
Unix) and web applications interfacing with world wide service
applications utilizing Web Speed and EDI interfaces Unix and
storage administrator for both web and application environments
RDBMS(Progress) DBA for three major production environments
including full production and training environments for each.
. Maintained multiple version/releases of software for all
applications. Lead programmer/analyst for existing and new
applications
PepsiCo Food Services, Dallas, Texas
Senior Systems/RDBMS Administrator/Analyst 1995-1996
Directly responsible for database design(data modeling and normalization)
and software development uniting worldwide efforts in identifying and
tracking products and availability. Designed and implemented network
interfaces to capture and load data from remote locations throughout Europe
and US. Designed and implemented interface programs from Unix based
RDBMS(Progress) applications to ESSBASE multidimensional Data Warehouse
Databases. Configured and maintained Unix (AIX) environments for above
applications. Performed the majority of this work from corporate offices in
England.
Harris Adacom Network Services, Dallas, Texas
Senior Systems/RDBMS Administrator/Analyst/Programmer 1994-1995
Maintained and enhanced Unix and RDBMS (Progress) supporting Astea
(Dispatch1 ERP). Responsible for custom interfaces supporting specific HANS
requirements relating to Dispatch1. Designed and developed custom
interfaces for the State of Georgia and NASDAQ interfaces to Dispatch1.
City of Mesquite, Mesquite, Texas
Senior Systems/RDBMS Administrator/Analyst/Programmer 1989-1994
The City of Mesquite provided a wide range of opportunities and challenges
in all aspects of Data Processing. In five years, the city evolved from a
mainframe (UNISYS) Cobol and RPG II, no network environment to a full
campus WAN (eleven remote locations) Unix based environment.
Process included defining, selecting, installing, configuring and managing
Motorola Unix Servers (AT&T System V), a 600 user WAN (AT&T Starlan with
routers, bridges and FC interfaces) for all city applications and
connectivity. Several software development environments such as Oracle,
Informix, Unify and Progress were evaluated. Stand alone software packages
provided immediate services for secondary departmental needs were tested
and selected. Included development of standard review process and
developing working relationships with independent vendors overseeing
installation and customization of third party packages. As Senior
Business/Procedure Analyst, provided direction and assistance to Project
Managers, programmers and trainers in documentation, development and
implementation processes. Duties also included data modeling and
normalization processes during development of all city databases. Wrote new
applications using Progress RDBM. Process represented full life cycle
designing, coding, testing, implementing, migration, documentation and
training and support.
City of Richardson, Richardson, Texas
Senior Analyst/Programmer 1983-1988
Performed functions as programmer/analyst employing full life cycle
practices including design, coding, testing implementing and documenting
applications using proprietary UNISYS Cobol similar to CICS. Provide data
center hardware upgrades requiring data and software upgrades as well.
Transport Insurance, Dallas, Texas
Maintenance /Programmer 1981-1983
Performed maintenance programming on proprietary Insurance Claims and
Premium Systems using CICS Cobol and batch Cobol in an IBM mainframe
environment.
Formal Education:
Texas Institute of Technology, Dallas, Texas - Computer Science
North Texas State University, Denton, Texas - Special Education
University of Miami, Coral Gables, Florida - Education
Navarro Jr. College, Corsicana, Texas - Architectural Engineering
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