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Customer Service Sales

Location:
Altamonte Springs, FL, 32701
Posted:
June 15, 2010

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Resume:

Timothy Horn

• • • •

*** ***** ** ********* *******, FL 508-***-**** abmmhs@r.postjobfree.com

Objective

Timothy Horn

• • • •

*** ***** ** ********* *******, FL 508-***-**** abmmhs@r.postjobfree.com

Seeking an entry-level management or lead position with a retail company or professional office setting in the Central

Florida area that can use my related experience and current education

Summary of Qualifications

• Five years of experience in managing employees and store departments by delegating tasks to employees for

project completion, supervising daily inventory, and providing quality customer service to achieve satisfaction

• Knowledge in sales, which involves techniques such as reading body language, overcoming objections, and

closing sales

• Familiarity with the theory and practice of financial accounting to include the accounting cycle, analysis of

financial statement transactions, and financial statement preparation

• Ability to communicate clearly with customers in order to procure the proper product for their needs and make an

educated recommendation based upon product/service knowledge

• Computer knowledge in Microsoft Office, including Word, Excel, PowerPoint, and Access, as well as some

knowledge with QuickBooks

Related Experience

Department Manager

Baer’s Furniture, Altamonte Springs, FL Aug. 2007-Dec. 2008

• Provided customer service by tracking special orders, informing them of delivery time, and receiving confirmation

that their purchase was to their satisfaction

• Kept detailed records of sales leads, closing ratio, revenues, and selling techniques used to close sales for store

managers

• Organized, ordered, and maintained an inventory valued at $25,000 to ensure accuracy

• Maintained a 35% closing ratio and a 75% ratio with additional pairing products such as product accessories and

protection warranties

• Worked closely with manufacturers’ representatives to keep products, catalogs, and prices up-to-date, as well as

learned in detail the process in which the products were made

Proprietor

Mayflower Flooring Installations, Sunrise, FL Jun. 2005-Jul. 2008

• Conducted interviews of all employees by confirming experience through their references, hiring on a trial basis

to ensure their level of experience, and determining their wage based on performance

• Trained new employees in applying the proper technique for installation, as well as customer service. Also,

supervised their progress by assessing the quality of their work and providing helpful feedback

• Synchronized transportation of employees to job sites, and briefed them on details such as how to proceed and in

what order to begin the job

• Recorded daily transactions in journal of assets and expenses for the company and

maintained accounts receivable and payable

Work Chronology

Salesman Flooring Express, Davie, FL Feb. 2005 - Jun. 2005

Installer Floors by George, Plympton, MA Jan. 2004 - Jan. 2005

Proprietor Professional Floors, Plymouth, MA Mar. 2002 - Jan. 2004

Installer Roy Carroll Flooring, Kingston, MA Sep. 2000 - Mar. 2002

Timothy Horn

• • • •

828 Agnes Dr Altamonte Springs, FL 508-***-**** abmmhs@r.postjobfree.com

Education

Seeking Associate of Arts Degree in Business

Seminole State College of Florida, Sanford, FL Aug. 2007-Present

Expected Graduation: August 2010

• Current GPA: 3.125

• Member of Phi Beta Lambda (Future Business Leaders of America)

• Relative courses include: Financial Accounting, Office Applications, Oral Communication, English I and II



Contact this candidate