Customer Service Information Technology

Location:

Posted:

June 15, 2010

Ashley B. Phillips

Harvest, AL 35749

******.*.********@*****.***

256-***-****

EDUCATION Bachelor of Science in Business Administration, University of Alabama in Huntsv

Graduation Date: December 2009 GPA: 3.2/4.0

Major: Marketing Concentration: E-Commerce

EXPERIENCE

May 2008-August 2008 Information Technology Intern, Adtran, Inc., Huntsville, AL

• Enhanced backend database supporting the emergency system (E 911)

• Responsible for the versioning of the network topography in order to meet the

needs of the technology team and the business

• Developed a procurement strategy for the information technology and

marketing departments based on the directives of the Green Initiative

• Analyzed, designed and implemented a disaster and recovery diagram in case

of security breaches or physical emergencies

• Evaluated the wireless network performance throughout the campus in order

to determine hardware requirements for a network upgrade

June 2007-June 2008 Server, TGI Friday’s Inc., Huntsville, AL

• Marketed products to consumers based on customer need and restaurant

inventory levels

• Responsible for the order and fulfillment process between the kitchen and the

consumer

• Developed an understanding of basic customer relationship management

while facilitating basic culinary customer service requests

• Assisted fellow servers and established a leadership position within a team

based working environment

• Managed cash on hand transactions for customers

June 2005-June 2006 Consultant, The Heart Center, Huntsville, AL

• Managed Personal Health Information (PHI) data for 1200+ patients

• Responsible for the migration of PHI into a new supporting database in order

to conform to electronic medical record (EMR) standards

• Maintained integrity of the transfer of PHI in accordance to HIPAA and other

regulatory mandates

COMPUTER EXPERIENCE Languages: C, SQL, and HTML

Operating Environments: MS Windows, DOS

Busine Tools: Microsoft Office, Oracle, SAP, SharePoint, and Visual Studio.NET

HONORSAND ACTIVITIES National Honors Society National Society of Leadership and

Dean’s List, Spring 2006, Success

Fall 2005, 2007