Customer Service Sales
Resume:
Michelle Byrd
Greenville, MS 38703
Cell Phone: 662-***-****
Email: abmmgh@r.postjobfree.com
Summary of Skills/Qualifications
. Skilled in problem-solving, verbal and written communication,
analyzing problems, and soliciting solutions
. Excellent interpersonal skills, involved in community awareness,
ideas, and projects, and perform general office duties
. Experienced in researching information
. Experienced in organizing community projects
. Skilled in areas of inventory control, cashier, management, and staff
supervision
. Concentration area hours in child development, sociology, and
psychology
. Program evaluation skills
. Experienced in entry data of SPSS program
. Analysis research in comprehensive studies
. Research enhancement knowledge
. Worked with infants, toddlers, and preschool children
. Experienced in focused teambuilding aspects of community involvement
Workshops/Training
. Leadership Training/Skills Workshops
. Oratorical Presentation
. Sexual Harassment Training
. Physical/Verbal Child Abuse Workshop
. Teambuilding Training
International Experience
. Studied abroad to gain an international experience in the Cayman
Islands to study sociology of community and cultural differences in
regard to community development
. Held a training workshop on "Community Development" in the United
States of America presented to the Department of Children & Family
Services and Community Affairs & Housing Ministry
. Participated in field engagements with community development officers
. Volunteered at a local foster home and an elementary school
Educational Background
. General Studies
1993-2003
Greenville-Weston High School
Greenville, MS
Diploma
. Study of Biological Science
2003-2008
Delta State University
Cleveland, MS
Degree: Bachelor of Science in Biological Sciences
. Graduate Study in Community Development
2008-2010
Delta State University
Cleveland, MS
Degree: Master of Science in Community Development
Professional Work History & Experience
Vectors Marketing Company
2010-Present
. Actively engaged in team building skills
. Developed sales marketing strategies to build rapport, identify needs,
offer solutions, answer objection, and complete sales
. Obtain practical listening and interpersonal communication skills for
presentational purposes
. Acquired skills to interact with diverse groups
. Refined skills in goal-setting, time management, phone skills,
referral generation, and financial management
Delta Health Alliance
2009-2010
Stoneville, MS
. Active participant in planning and development stages of Delta Promise
Community project
. Assist in accessing and researching community to determine given needs
for improvement
. Participant in workshops, development meetings, and interview sessions
. Participant in developmental evaluation focus group studies, ground
strategic planning, interview and logic development
Grad Assistant
2009-2010
Cleveland, MS
. Organized/arranged presentations on board development and
instructional research methods
. Submitted literature reviews for publications on The Role of Women in
Community Development and Globalization and Community Development
. Formulated lesson plans, assessed communities to determine long term
sustainable approaches through community and program evaluations
. Attended research conventions to attain information on research
methods, comprehensive and strategic planning
. Partnered with outreach project that focused on impoverished children
. Co-chairman of International Research trip to Cayman Islands
Biological Science for Pest Control
2008-2009
Stoneville, MS
. Maintained maintenance of laboratory
. Assisted in research of fire ant behaviors
. Took general measurements of chemicals (weight samples, piping, mixing
solutions)
Research Assistant, Delta State University
2006-2008
Cleveland, MS
. Assisted in palynological processing, mounting and preparing herbarium
samples
. Compiled herbarium catalogue of 1500 specimens
. Prepared slides for research evaluations, took photographs for
scientific publications
. Assisted in bibliographic entries of publication
Q A Clerk, FedEx Ground
2005-2007
Greenville, MS
. Handled driver's daily routes, package shipments, and customer service
. Handled package inventory and dispensed shipments
. Maintained and reinforced safety rules
Volunteered Childcare Worker, Delta State University
2004-2005
Cleveland, MS
. Assisted with keeping records on individual students that included
daily observations and information about activities, meals served, and
medications.
. Assisted with preparing meals, snacks, and refreshments for students
daily.
. Organized play areas to ensure safety during class activities.
Sales Associate, Kay-B Toy Store
2001-2004
Greenville, MS
. Operated cash register
. Opened and displayed freight
. Assisted in receiving and dispensing inventory
. Provided customer care service
Technical Skills
. Knowledge of computers, calculators, copiers, faxes, printer, USB
drives, and scanners
. Operating knowledge of internet and other media
. Software: Microsoft Office Word 2003/2007 including Access, Excel,
PowerPoint
Awards/Honors/Memberships
. NASA grant funding to assist Dr. Nina L. Baghai-Riding palynological
research Delta State University
. UMADD participant
. Beta Beta Beta biological honor's society
. Environmental Science Club participant
. Pi Gamma Mu honor's society
References
Dr. Paulette Meikle
Assistant Professor of Sociology Department
Delta State University, Cleveland, MS
Mr. Eligah Johnson
Assistant Project Director
Delta Health Alliance Association
Stoneville, MS
Mr. Larry Webster
State Director of MS Delta Service Corp.
Center of Community Economics Development
Cleveland, MS
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