Quality Assurance Customer Service

Stas Khaitin **** Ocean Pkwy, Apt. *E

Brooklyn, New York 11235 Cell: 516-***-****

Email: abmm9t@r.postjobfree.com

Objective: Acquire a challenging HVAC Engineer position

Summary: Educated and skilled facility management professional with

proven can-do attitude, extensive and applicable local, state,

federal regulations compliance experience. Highly proactive in

pursuit of achieving facility goals, objectives, operational

efficiency, customer satisfaction, employee productivity, and

cost reduction. REH designee, EPA 608 Universal, FDNY, R-410A, 10-

Hour OSHA Safety certified, HVAC and Building Maintenance hands-

on trained.

Experience: Director of Housekeeping and Laundry Services - 5/2009 to

2/2010

CMS SC & BP Services / Brookhaven Rehabilitation and Health Care

Center, Far Rockaway, New York

? Conducted and guided training for safe chemicals/equipment use and

disposal of hazardous medical waste

? Maintained professional relationships with outside groundskeeping,

pest control, biohaz service contractors

? Promoted a safe environment and quality service to achieve maximum

patient and visitor satisfaction

? Controlled and maintained supplies, departmental payrolls,

schedules, job and duty descriptions

? Supervised and directed daily housekeeping operations and

activities with other departments

? Motivated, coached, counseled, and disciplined supervisor and 35

unionized employees

? Guided and performed housekeeping quality assurance inspections and

reports

? Led department to flawless DOH inspection

Operations Manager of Environmental Services - 4/2008 to 5/2009

Sodexo / New Milford Hospital, New Milford, Connecticut

? Conducted and guided training for safe chemicals/equipment use and

disposal of hazardous medical waste

? Provided planning and work-force coaching to ensure proper cleaning

and sanitizing of designated areas

? Monitored and maintained BedTracking and PatientTransport Systems

to improve operational efficiency

? Managed and coordinated activities of 2 supervisors, 6 lead-

custodians, and 50 unionized employees

? Prioritized tasks and communicated with internal/external customers

to find solutions to their needs

? Maintained quality assurance records and statistics for

administrative and regulatory purposes

? Controlled 2-million budget and evaluated inventory, supply, and

equipment purchases

? Assisted with JCAHO accreditation and led department to flawless

DOH inspection

? Maintained good housekeeping through motivation, counseling, and

discipline

? Developed an environment that is in sanitary, attractive, and

orderly condition

? Controlled and maintained payrolls, schedules, job and duty

descriptions

MRO Purchasing Specialist - 9/2003 to 4/2008

Wesco / Bruckner Supply Company, Inc., Port Washington, New York

? Optimized workflow to boost productivity and reduce cost by

converting paper documents into e-format

? Guided and assisted 2 site managers, 2 expediters, vendors, and

requesters to insure on-time delivery

? Processed crib, IMS, JIT, kanban, and spot-buy purchase orders

utilizing the AS/400 iSeries System

? Coordinated and analyzed pricing, blueprint process, sourcing, and

request-for-quotation activities

? Conducted meetings and negotiations with sales persons to increase

profitability of the company

? Resolved problematic-purchase-order issues and invoice-payment

blocks

? Utilized foreigner language ability with overseas customers

Custodial Manager Trainee - 11/2002 to 8/2003

Aramark / University of Central Missouri, Warrensburg, Missouri

? Orientated, trained, developed, supervised, hired, and managed 20

student and seasonal employees

? Maintained cleanliness and orderliness in compliance with company

standards

? Executed variety of tasks with Integrated Service Information

System

? Assisted Facility Management Team with daily operations

? Conducted and analyzed customer service surveys

Multipurpose Building Monitor - 8/2000 to 5/2002

University of Central Missouri, Warrensburg, Missouri

? Supervised activities of 3 lifeguards, 5 arena, 10 custodial, 2

equipment, and 2 weight room employees

? Assisted in supervision of athletic events, career fairs, and

cultural shows

Stas Khaitin Page 2 of 2

Housekeeping and Security Guard Supervisor - 2/1994 to 11/1995

Hashmira, Ltd., Tel Aviv, Israel

? Managed, trained, and guided 28 housekeeping employees and 15

security guards

? Addressed and resolved all service complaints and concerns from

customers

? Prepared, maintained shift records, and quality assurance reports

? Scheduled, assigned, and inspected designated areas

Corporal, Israel Defense Forces (IDF) - 1/1992 to 2/1994

Ordnance Corps Base, Netanya, Israel

? Handled and kept track of purchase and trade-in operations of

equipment and military uniform accessories

? Worked closely with lieutenants and other officers to familiarize

soldiers with the corps and its mission

? Supervised and coordinated work of 10 graduates of the IDF Academic

Reserve Program

Training: Building Maintenance Certificate - Expected 11/2010

International Development Institute, Manhattan, New York

Completing residential and commercial building maintenance hands-

on training program with concentration in the following areas:

New York City Buildings and Housing Maintenance Codes, Recycling

Procedures, Basic Wiring and Electrical Repairs, Home Plumbing

Projects and Repairs, General Construction and Carpentry

? Sprinkler and Standpipe System Maintenance Certification

? Air Pollution Control Certification

? Boiler Operator # 6 Certification

HVAC Certificate - 5/2010

Allied Career Training, Dothan, Alabama

Completed hands-on training program emphasizing on principles and

concepts associated with safety, installation, service, and

maintenance of HVAC systems in accordance with federal and

industry standards

? EPA Section 608 Certification - Universal

? 10-hour OSHA Safety Certification

? R-410A Safety Certification

Registered Executive Housekeeper (REH) Designation - 11/2009

International Executive Housekeepers Association, Westerville, Ohio

FDNY CoF: ? Fire Guard (F-32, F-36, F-91, F-92, F-93, F-94, F-44)

? Interior Fire Alarms Supervisor (S-95)

? Fire Drill Conductor (F-34)

Education: Master of Science in Industrial Management - 12/2002

University of Central Missouri, Warrensburg, Missouri

? Member of Phi Beta Delta Honor Society for International Scholars

? Graduate Assistant Program Award recipient

? Academic and all-American in wrestling

Bachelor of Arts in Computer Science - 5/2000

Wartburg College, Waverly, Iowa

? Recipient of High Performance, Loret Miller Ruppe, and Phi Theta

Kappa academic scholarships

? Academic and all-American in wrestling

Languages: English, Russian, Hebrew, Ukrainian

PC Skills: Microsoft Word, Project, Excel, Access, PowerPoint, Outlook,

Visio, FrontPage, InterDev, Crystal Reports, eCopy,

eFax, PhotoShop, SPSS, Maple, HTML, Win 3.1-98/NT/2000/XP/Vista/7,

Apple Mac, Linux, DOS

Contact this candidate