Administrative Assistant Customer Service
Resume:
Sandra L. Hagen
**** *. ** ***** ****., Unit C
Tampa FL 33629
abmm6a@r.postjobfree.com
Experience
Bank of America
Tampa Florida (February 2009 to present)
Mortgage Closer (Contractor through the Adecco Agency)
. Responsible for reviewing all LPS data input from the processor for
accuracy and submitting closing instructions to the title company for
final figures.
. Follow-up with the title company to obtain the Settlement Statement in
a timely manner.
. Reviews final Settlement Statement for accuracy and inputs data of all
final numbers.
. Requests submitted to the processor/workflow for any increase or
decrease of loan amount.
. Ensures any cash out to the customer on the Settlement Statement is
within guidelines.
. Customer contact for final review of Settlement Statement numbers and
to coordinate and explain closing process.
. Follow-up of closing of the loan and receipt of signed documents for
funding purposes.
. Completes wire request data input for funding on loan once receipt of
signed documents have been confirmed.
. Complete subordinations and/or modifications for reduction of second
lien.
. Responsible to reach personal goal and team goals.
. Highly involved with team work to include closers, processors,
workflow coordinators, management, title companies and branch offices
and customers to ensure complete customer satisfaction of loan
closing.
Corrections Corporation of America
Lecanto Florida (March 2008 to February 2009)
Corrections Assistant
. Maintain weekly Disciplinary Reports on inmates.
. Maintain Work Orders for maintenance department on a daily basis
utilizing the SamTrak System.
. Maintain supply order requests utilizing JD Edwards system.
. Developed and maintained weekly updates for Dept. Head Meetings
utilizing PowerPoint.
. Assist in local charity events CCA sponsored.
Craftmen Builders, Inc.
Citrus Springs Florida (September 1999 to March 2008)
Part-owner and secretary/bookkeeper
. Maintained employment records and payroll for 3 to 10 employees
. Coordinated payroll hours with payroll leasing company
. Coordinate with accountant on business and personal tax filings
. Designed marketing correspondence and advertising
Citrus County Government
Lecanto Florida (June 2002 to September 2002)
Receptionist, Solid Waste Management Division
. Greeted visitors, answered phones in a professional manner and
directed them or assisted the caller
. Generated weekly reports and updates for the Director and Recycling
Manager
. Managed mail and faxes
L'Oreal Cosmetics
Crystal River, Florida (September 1999 to February 2002)
Administrative Assistant to National Accounts Manager
. Maintained orders and problem calls for 3000+ stores
. Collected data from vendors and current store information to update
weekly reports
. Coordinated Quarterly assembly of 12 new product marketing packets for
main office
. Assembled product packets and compiled requests by main office,
including Production Information sheets, Deleted Items report and New
Items list
Emergency One, Inc.
Ocala Florida (May 1997 to September 1999)
Administrative Assistant to Plant Manager, Chassis Plant
. Compiled monthly and bimonthly reports for management meetings
. Maintained employee status with the Ceridian program and creating
reports using Unitime
. Coordinated travel plans, prepared time and expense reports, and
maintained petty cash accounts
Prior to May 1997, I was employed in the banking industry from Consumer
Lending to Commercial Lending holding positions in processing,
Administrative Assistant and Commercial Lending Liaison.
Business Skills
. Strong computer aptitude; proficient in MS Excel, Word, PowerPoint and
Outlook, AS400 and Baan
. Prepared and coordinated projects with reproduction, as needed
. Planned and scheduled meetings; maintained calendar and travel plans.
. Strong customer service attitude, file organization Typing speed is
50/55 wpm
. Highly motivated, energetic and a resourceful Team player
. Excellent interpersonal skills with all levels of management and
clients
. Ability to work independently; handle routine tasks with minimal
supervision
. Organized volunteers and planned fund-raising events in conjunction
with Citrus County Board of County Commissioners to pay for
construction of Skate Park facility in Crystal River
. Served on board of directors for non-profit organization, to help
develop policies and procedures, and coordinate annual fund-raising
events
. Served two terms as secretary of the Citrus Off-Road Buggy Riders
Association
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