Human Resource Manager

**** ***** ********* **., ******, IA ***** PHONE: 563-***-**** E MAIL: ************@*****.***

CINDY M. (JOHNSON) LAURSEN, SPHR

SUMMARY

Certified human resource professional known for consistently achieving goals, communicating ideas thoroughly

and applying initiative in difficult situations. Possesses excellent analytical and problem solving skills, and able

to develop resourceful solutions to accomplish organizational objectives.

PROFESSIONAL EXPERIENCE

June 2008 – Present Monsanto Muscatine, IA

Human Resource

Generalist / Training

Lead

Serves as a business partner and resource for Monsanto’s Crop Protection Division in the functional areas of Human Resources

for a 400+ employee chemical manufacturing facility. Supports effective employee relations between key business leaders,

First line Supervisors, and plant personnel through proactive consultation and collaboration in areas of employee/labor

relations, employee development, and people strategy. Demonstrates active leadership during organizational change efforts by

facilitating understanding of current and future business strategies through frequent communication, responding to employee

feedback and ensuring fairness in the workplace. Fosters accountability for employee development and performance by

ensuring training/goal setting and recognition plans/programs are in place. Applies appropriate HR skills to effectively solve

business and people issues. Provides counsel and assist employees and people managers in resolving complex or controversial

Human Resource problems, including disciplinary counseling, incident investigation, and dispute resolution. Ensures effective

application of all basic HR processes including performance reviews, incentive planning and talent reviews and succession

planning. Coordinates and implements diversity and people development efforts through training, selection and hiring.

November 2005 – NORDYNE, Inc. Poplar Bluff, MO

May 2008

Human Resource Manager

Provided leadership and support in the functional areas of Human Resources for the Residential

HVAC Division in a 900+ employee, non union facility. Planned, organized, and directed all

activities of the human resource department as well as facilitated the development of department

goals, objectives, and processes. Developed and implemented sound practices, procedures, and

programs relating to employment, and the employee talent life cycle. Formulated and recommended

human resource policies consistent with company policy, as well as federal, state and local laws and

assured the proper administration of policies. Administered company benefits program, salary

administration, and employee relations programs. Developed and coordinated employee acquisition

and retention programs. Advised and assisted Top Management, Managers, and First Line

Supervisors in handling of complaints, grievances, policy resolution issues, discipline, personnel

problems or other related matters. Represented the company in dealings with unemployment and

workers’ compensation claims. Served as a technical expert regarding government laws and

regulations relating to human resources, such as EEO, FLSA, ADA, ERISA, etc. Prepared, guided,

and coordinated the performance review and employee development programs. Collected, organized

and compiled data for company wide programs and required compliance records, and reports such

as OSHA, EEO 1, Affirmative Action, etc.

November 2004 – November 2005 Target Corp. Moline, IL

Executive Team Lead

Supervised and trained team members to achieve sales and service objectives. Analyzed and

adjusted schedule to ensure proper staffing levels were maintained while controlling expenses.

Identifies, developed and retained talented team members by providing honest feedback, coaching,

mentoring and recognition. Ensured compliance with company guidelines, policies and procedures

and communicated goals and expectations. Evaluated performance and potential of direct reports,

and assisted in the development of performance plans and action plans. Researched and resolved

issues and concerns relating to guest satisfaction, safety and team member concerns.

February 2001 – November 2004 Parker Hannifin Corp. Davenport, IA

Human Resource Manager & EHS Coordinator

Provided multi state Human Resource support, for up to 7 facilities in the Hose and PSC Divisions.

Duties included recruitment, employment, personnel records, employee and/or labor relations, job

evaluation, benefits administration, employee development, training, AAP/EEO, and special

projects. Assisted in the development and implementation of Human Resource policies and

procedures and their dissemination through employee booklets, communications, and/ or meetings.

Prepared reports in conformance with legislated requirements or company needs.

Essential functions included: Human Resource Generalist support for multiple facilities/ locations;

supervised, coordinated, provided leadership and reviewed work or assigned staff; Labor Relations,

conflict management and cultural change agent; advised and counseled First Line Supervisors and

Managers in handling of complaints, grievances, policy resolution issues, discipline, etc.; provided

direction to employees in the resolution of problems; sourced, screened and recommended

candidates for employment; developed, wrote and updated AAP; administered local salary review

procedure; was responsible for HRIS administration and maintenance, coordinated EHS training,

investigated and responded to inquires or complaints.

April 1998 – January Kelly Services, Inc. Davenport, IA

2001

City Group Manager

Operated and managed multiple branches, including customer on site location, in accordance with

corporate policies, procedures, and programs, including Kelly Quality Management System.

Managed costs and increased profitability by controlling expenses in workers’ compensation,

unemployment, and other sales related expenses. Developed and implemented business plan while

ensuring delivery of customer service. Maintained stewardship over all physical facilities, personal

property, funds and proprietary information.

Human Resource responsibilities included: Selection, training and development of branch staff;

implementation of branch policies and procedures; direction of performance management process;

recruiting and retention, as well as determining appropriate compensation levels; administration of

Workers’ Compensation and State Unemployment; customer safety on site & OSHA Log review;

maintenance pf payroll and personnel records, and other duties as assigned.

June 1994 – April Kelly Services, Inc. Dubuque, IA

1998

Branch Manager

1996

Account

Representative – 1994

EDUCATION

BACHELORS OF BUSINESS ADMINISTRATION University of Iowa Iowa City, IA

Major: Management and Organizations

Financed own education through internship and manufacturing job. Was elected VP of

Student SHRM Chapter (Hawkeye Chapter) during senior year at University of Iowa

SKILLS

SAP Excel PowerPoint

JD Edwards MS Word MS Publisher

KRONOS Quicken 10 key Calculator

PROFESSIONAL MEMBERSHIPS

Society of Human Resource Managers SPHR – National Member

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