Customer Service Health Insurance

Vincent Vitale

***** ***** *** **

Macomb, MI ***44

Phone: 248-***-****

Email: ************@*****.***

Career Objective

Obtain a career position that combines experience in pharmaceutical

science, healthcare, management, and sales.

Education

B.H.S.A. Bachelor of Health Service Administration

Jun. 2009

Baker College, Auburn Hills, MI

A.A.S. Associate of Applied Science, Pharmacy Technician Jun.

2008

Baker College, Auburn Hills, MI

Employment History

Oct. 2009 to Present: Health insurance agent / benefit advisor. Dialogue

Health, Auburn Hill,

. Customer service call center; that contracts with health insurance

providers such as Blue Cross and Mutual of Omaha. I am Blue Cross

certified for Medicare insurance PPO, HMO, PFFS products. I also work

for a subsidiary of Dialogue Health called Dialogue Marketing as an

agent for the Bank of America loan modification program called, Making

Homes Affordable.

Mar. 1989 to Present: Real Estate Agent, Century 21, Royal Oak, MI

. Sell residential homes in the Birmingham, Bloomfield area of MI, I

have sold over 300 homes.

Feb. 2009 to July 2009: Sales Representative (advertising) Lowindex.com, Mt

Clemens, MI

. B2B account representative. Advertising through a web savings

directory to allow greater exposure for client businesses. I set

appointments, and met with small business owners who were interested

in web based advertising.

Apr. 2009 to May 2009: Internship, St John Cornerstone Physician group,

Clinton Twp, MI.

. Interned with the Chief Administrative Officer of the St John

Physician Group.

. Worked on, and implemented a new cost saving insurance policy that

insures against their $2,000,000.00 deductable group policy. Analyzed

the doctor referral information that takes place with in the 63

Cornerstone offices.

Jun. 2008 to Aug 2008: Externship, St John Windemere, Warren, MI

. Assisted in the daily pharmacy technician responsibilities for the

patients that stay in the St John long term care facilities, Including

I V mixtures, and pre-packaging of medications for patients and

dispensing units.

Jan. 1987 to July 1989: Trainer / Manager, Wendy's International,

Southfield, MI

. Helped implement new products and trained assistant managers at the

Wendy's corporate test and training stores.

Summary of Qualifications and skills

. Licensed Health and Life Insurance Producer.

. Blue Cross certified for Medicare

. Expanding knowledge of HMO's, PPO's, and other health insurance

guidelines.

. Health Service Administration and Pharmacy Technician internships with

St John Health Systems in Detroit, MI

. Organized in gathering, interpreting, and managing information from

beginning to end.

. Trained to interface with Administration, Management, and employees.

. Excellent communication in written and verbal form.

. Experienced in making business to business cold calls and setting

appointments to achieve sales goals.

. Management experience in the food service industry.

. Skilled in recruiting, hiring, and training of personnel.

. Proficient in network based computers and Microsoft office software.

. Accomplished in PowerPoint presentation speaking in front of small to

medium audiences.

. Practicing licensed Realtor.

. Experienced in real estate law, and fair housing.

Activities and Honors

. Bachelor of Health Service Administration, Magna Cum Laude.

. Associate of Applied Science, Magna Cum Laude.

. Student Mentor, Baker College, Auburn Hills.

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