Customer Service Real Estate
Resume:
Miria Suardi Avila
Fort Myers, FL 33907
abmm4o@r.postjobfree.com
Career Objective:
To obtain a position that will utilize my skills, expertise, professionalism, passion to work with
people and have a support to become the very best that I can become.
09/2005-12/2009 Real Estate Agent, Keller Williams Realty
1815 Englewood RD
Englewood, Fl 34223
Real Estate Agent
Mastered prospecting and lead generation in real estate market. Knocked on doors of
specific neighborhoods of my choice searching for prospective clients. Offered my services as a
Realtor and listening to the customers needs. When I met with clients, I was always determine to
provide a spectacular customer service, placing my clients’ desires and needs above all other
things.
3/2004-8/2005Englewood Bank
776 McCall Road
Englewood, Fl 34223
Customer Service Representative-Personal Banker
Assisted customers in opening all types of accounts. Listening to their needs in order to
determine the right type of account for them. Performed wide range of services including
document preparation, account servicing/maintenance (account reconciliation, address change,
stop payments, account closings, transfers, notary, processing check orders) Provided customers
with wire transfers and credit card applications whenever necessary. Utilized tools and skills to
coach others on defined procedures for the bank operations and customer service skills resulting
in exceptional client and exceptional branch experiences. Cross-selling Home Equity Lines,
Loans, Trust/Wills and Financial Investments and offered all clerical and bookkeeping support as
needed. I always worked diligently to reconcile their check books and investigated any inquiry
concerning their account and needs. Also performed all clerical duties, such as photocopying,
compiling records, filling, typing computer equipment, and answering telephones.
2/1997-8/2003Consulate General of Brazil, New York
1185 6th Ave 21st Floor
New York, NY 11223
Visa Department (1997-1999)
Issuing visas for all non Brazilians citizens and verifying the authenticity of travel
documents.
Collecting documents and preparing cases for permanent visa applications. Counseling
individuals on how to be eligible in obtaining a permanent visa. Performing a variety of clerical
and administrative functions in support of office’s policies and procedures.
Human Resources- Administration Assistant (1999-2003)
Responsible for over 50 employees. Ensuring that all employee contracts comply with all
aspects of Employment Law. Oversaw the implementation of the disciplinary procedure and the
appeal processes.
Handled the administration of all company benefits. Responsible for security weaknesses,
vulnerabilities, or other problem situations related to specific areas of the Consulate. Assisted
inquires/investigations or security issues related to the Consulate. Understand and protect
written, verbal classified and sensitive security information.
Coordinated ceremonies for the diplomats, staff meetings and social functions. Processed weekly
time sheets for vacation, sick and personal days. Prepared correspondence, assisting the
Ambassador, Ministers and Diplomats with their calendars, meeting appointments and travel.
Assisted employees on how to use the time card, certified and made corrections on time cards
whenever necessary. Acted as point of contact between employees and the Consulate. Interacting
with internal staff and the main office in Brazil to exchange information or discuss any policy.
Maintaining directories, lists and all employees files. Greeting customers and other parties on
routine matters or politics and visitors to meet with the Ambassador or Diplomats.
10/1992-02/1997 Banco do Brasil, New York Branch
550 Fifth Ave
New York, NY 11223
Checking Account Officer – DDA Department
Handled all diplomatic accounts for clients in the US and abroad. Opened accounts,
servicing/maintenance (account reconciliation, address change, stop payments, account closings,
transfers, notary, processing check orders), and problem resolution explaining and offering the
different types of investments. Assisted customers in all inquiry concerning their account.
Drafting and translating correspondence with customers inquiries(Portuguese to English). Sorted
and filing, compiling documents for routing and approval. Offered all clerical and bookkeeping
support as needed.
12/1987-1992 Broadway’s Department Store, New York
Assistant Manager
Supervised, direct, counsel, and assisted all associates, provided effective leadership
for human and physical resources charged to the store. Operate the store in adherence with all
store policies and guidelines. Monitor the quality of customer service throughout the store .
Handled monetary transactions whenever necessary. Assisted in interviewing, selecting and
training associates. Received all store merchandise, coordinated store’s visual presentation.
Handled the store bank deposits, and maintained bank reconciliations. Made sure all cash
registered balanced out at the end of each day.
Seminars and Training:
*Real Estate License
*Buller, Owens & Assoc.
*Microsoft Word for Windows
*Graphology
*Skillpath, Inc. “The Indispensable Assistant”
*American Institute Of Banking, Essentials of Banking
*Notary Public Certificate
*Seminars in Marketing/How to build your business
*Lead Generation Fundamentals
*Security Training Program at Englewood Bank
Software: *Microsoft Word
*Excel
*AS 400
*Internet
*Publisher
*Microsoft Outlook
Languages: *Portuguese
*Spanish
Education: Associate’ degree (Brazil)
Major in History
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