Customer Service Marketing

justin Oetken

Current Address:

**** **** *****

Maple Grove, MN

United States 55369

Tel: 320-***-****

Email: *******@*******.***

WORK EXPERIENCE

****-**** ********* **********/***** Europe.

Amsterdam, Netherlands

. Formulate and manage the marketing, advertising,

public relations budgets for the EMEA region

. Advice sales managers on competitive pricing and

positioning

. Investigate markets, market trends, evaluation of

dealer performance, define criteria for dealer

selection, prepare new pricing models,

. Responsible for all promotional actions, extranet,

advertisements & web pages

. Develop marketing plans along with new product

launch plans

. Design advertisements, prepare press releases

alongside articles

. Selection of creative agencies and responsible for

executing all projects

. Preparation and execution of major events in the US,

Europe and Africa

. Manage the production elements of video, print and

new media

. Plan various departmental activities and public

relations events

. Manage the product roadmap and test market new

products for Europe

. Define market needs and present solutions to Canon

Inc. Japan

2006 - 2007 Marketing Specialist/Woolcott Research. Sydney, Australia

. Design survey instruments, questionnaires and

behavioural models to gather Qualitative and

Quantitative data

. Conduct market research to determine customer needs

and impressions

. Analyze and Segment all collected data

. Compose reports, tables, graphs, charts for the

client

. Collaborate with clients marketing departments to

define positioning, messaging, plan market launch

and develop their campaigns

2002 - 2005 Account Manager/Profit Management Inc.

Sioux Falls, SD

. Developed new territory plan

. Demonstrated capacity for developing cost

effective marketing strategies

. Acted as an intermediary between home office

and partner companies

. Managed promotional programs

. Created and circulated advertisements to

promote all company properties

. Developed marketing strategies and composed

market map

Summer 2001 Internship in Manage Care Administration/Denver Health Medical

Center

Denver Health Medical Plan, Inc.

. Performed internship under Doug Clinkscales

C.E.O of Denver Health Medical Plan

. Executed project on Aid to Needy Disabled State

Pilot Program and

recommended implementation process

. Various Administration experience - Marketing,

Public Relations,

Accounting, Social Services, Human Services,

Human Relations,

Quality Management, Finance, Claims, Commercial

Product Line, Utilization Management

Department, Billing, Membership Services,

. Carried out various projects for several

administrative departments

. Managed the layout and design of the

departmental publications

1999-2001 Sales &Customer Service

Associate/Menards Inc. Sioux Falls, SD

. Extensive customer service exposure

. Trained new associates about customer service,

computer usage and products

. Confident and knowledgeable on sales floor

. Advise customers on big ticket item purchases

EDUCATION

2005-2006 Masters of Business Administration,

Sydney Business School, Sydney Australia

1997-2001 Bachelor of Science in Business

Administration

University of South Dakota, Vermillion, SD

Community Leadership Scholarship Recipient

Lambda Chi Alpha

Scholarship Recipient

AFFILIATIONS

American Marketing Association

European Marketing Confederation

European Marketing Academy

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