Customer Service Manager

Joanne Alfrey

** ******** **

Chattanooga, TN ***15

423-***-****

abmm3k@r.postjobfree.com

Special Qualifications

* 15 Years of customer service experience

* 7 years retail and grocery store management experience

* 5 years of product marketing experience

* Hands on experience with project planning and project management

* Extensive knowledge of Microsoft Word, Excel, Word Perfect, DOS, CCMS, CSI, NPS, LIS, Kronos, P-Touch

Employment History

January 2009

Oct.2009 HEB, Round Rock, TX

Receiving Back up

~ Checked in and checked out all incoming and out going product and merchandise

~ Packed all damaged merchandise to return for credit

~ Worked in conjunction with all food purveyors, beverage distributors, and merchandisers for product ordering and marketing

~ Worked with newspaper, book, and magazine vendors for product ordering and placement

Scan Coordinator

~ Hung all tags for food and beverage through out the store

~ Checked for merchandise price accuracy

~ Implemented all price changes and product liquidation

~ Made all product display signage

January 2007

January 2008 Randall’s, Round Rock, TX

Receiver

~ Checked in and checked out all incoming and out going product and merchandise

~ Packed all damaged merchandise to return for credit

~ Worked in conjunction with all food purveyors, beverage distributors, and merchandisers for product ordering and marketing

~ Worked with newspaper, book, and magazine vendors for product ordering and placement

Assistant Scan Coordinator

~ Hung all tags for food and beverage through out the store

~ Checked for merchandise price accuracy

~ Used Kronos to price all new and incoming merchandise

~ Implemented all store sales

~ Implemented all price changes and product liquidation

~ Made all product display signage

October 2005- Sears, Round Rock, TX

Nov. 2007

One Source National Customer Relations

My job duties include

~ I handle all complaints that come through the corporate office

~ Responsible for all incoming letters and e-mails

~ Ensure Sears standard of procedure for all phone calls

~ Set service times for product replacement and repair

~ Work in conjunction with Sears repair tech‘s

~ Issue compensation to customers for faulty equipment in the form of credit, cash, gift cards, or product replacement

Mgr on Duty for NCRGI

My responsibilities included

~ Managing service levels for the department

~ Trouble shooting for my employees

~ Delegation of department work load

~ Trained NCRGI employees on the Standards of procedure

Retail Store Recovery Team

My responsibilities included

~ Handled all customer complaints for all Sears and K-Mart retail stores

~ Responsible for all incoming letters and e-mails

~ Ensure Sears standard of procedure for all phone calls

~ Set service times for product replacement and repair

~ Work in conjunction with Sears repair tech‘s

~ Issue compensation to customers for faulty equipment in the form of credit, cash, gist cards, or product replacement

~ Handled the refund management system

October 1999- Albertsons, Pflugerville, TX

September 2005

Receiving Manager

Assistant Scan Coordinator

Assistant Front End Manager

Interim Service Deli Manager

EDUCATION:

Morris County College Randolph, New Jersey

2 years of study in Graphic Design

Albertsons Pflugerville, Texas

Management Training

Certificate Received June 2000

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