Customer Service Technician

Mathieu P. Agbopkanzo

***** * *** ********* ****

FREDERICK, MD 21701

301-***-**** home or 301-***-**** mobile

E-mail: m abmm3b@r.postjobfree.com

SUMMARY OF QUALIF ICAT IO NS

Experienced and knowledgeable A+ Certified Information Technology Professional. Works well independently, or in

a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-

depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve

technical issues and concerns. Excellent communication and presentation capabilities.

SKILLS & ATTRIBRUTES

* Windows 9X, Windows 2000, Windows XP, Windows Vista

* Wireless technologies: SSID, WPA, WPA2, WEP, WAP

* Internet working hardware: Switches, Hubs, Routers

* Internet and Web: ADSL, TCP/IP, DNS, DHCP, WINS, SMTP, IMAP, POP3

* Collecting Desktop inventory, decommissioning unused asserts

*PC Deployment

* Desktop/laptop hardware and software installation

* PC hardware and Software troubleshooting.

*Microsoft office

* Printer repair and troubleshooting (HP–Canon-Lexmark)

* Languages: English, French

* Sales Presentation

* Excellent customer service skills

E mployment History

June 2010 Peak Systems/ The Peak Organisation

Dell Citigroup (Hagerstown,MD) Desktop PC deployment technician

May 2010 TEKsystems Linthincum, MD 21090

Allegis Group 2010 POE/UPS Deployment Technician

FREELANCE IT TECHNICIAN serving MD/DC Area IT Technician

April 2008 Present

• Home Personal Desktop and Laptop Repair

• PC Troubleshooting and maintenance

• Wireless setup

• PC/Audio/Video installation and setup

• Home Personal Printer/Scanner setup

• Camera/Cell phone Repair

RESEAUX INFORMATIQUE Paris, France Computer Technician

January 2006 January 2008

• IT Help Desk Desktop support

• Performed data transfers, recovery and setup, assisting end users,

• IT Customer support for software, hardware related issues

• Repair and maintenance of computer, printers, monitors, scanners and hardware

• Printer and Peripheral management

• Load new or update software and systems on existing equipment.

• Responsible for managing LAN/WAN desk installation and arrangement for Network PCs performing connectivity

• Configuring and installing Win XP based PCs, printers, and desktop assets

• Responsible for troubleshooting, installation, configuration and repairing computer systems

• Use Norton Ghost for imaging and deploying PCs, laptops

• Responsible for running hardware and software checks performance regularly

SIEMENS France, Saint Denis Junior Computer Technician

April 2004 November 2005

• Tested software and computer equipment prior to 'go live'

• Provided technical telephone support to correct software and hardware problems

• PC Hardware and software troubleshooting

• Build, upgrade, and configure desktop devices

• Troubleshooting PC issues

• performing data transfers

• Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation

• Performed upgrades on existing computer systems

• Responsible for performing troubleshooting activities prior to the implementation of new system s

EDUCATIONS, CERTI F I CAT IO NS & TRAINI NG

DCSE (Dell Certified System Expert), USA 2010

COMPTIA A+ CERTIFICATION, USA 2010

RESEAUXIS Formation, Paris, France June 2006

*Microsoft Exchange Server 2003

*Microsoft Vista

*Microsoft office 2007

PIGIER, Paris France 2003

* BTS Maintenance in Information Technology

WINPRES COMPUTER SCHOOL Accra, Ghana 2002

*Certification in computer Hardware and Software Engineering

Contact this candidate