Manager Project
Resume:
Laura A. Telfer
Mac Tools/Stanley Black & Decker
November 2003 - Present
Corporate Human Resource Manager & Multiple Business Staffing Manager for
The Stanley Works
o HR responsibility for Mac Tools' Corporate Headquarters and Field Sales
Staff (200 employees).
o Provide counsel to COO, Directors, and Department Managers
regarding staffing and human capital issues.
o Provide strategic partnership with the Director of Sales in matters
of field excellence, compensation, employee relations, and
performance.
o Sole responsibility for business-wide annual performance reviews
(all Mac Tools' facilities and employees, approximately 250
employees).
o Sole responsibility for business-wide annual merit increases for
exempt employees (approximately 250 employees).
o Provide direction to HR Coordinator as my direct report.
o Corporate Staffing responsibility for the 4 Stanley Works businesses
within the IAR North America group (1100 employees).
o Created and execute daily staffing excellence through streamlined
and consistent recruiting processes. Reduced average fill time by
more than 15%. Partner with local HR staff to drive the created
process consistently across the businesses.
o Provide mentoring, coaching, and resources to local level
generalists within the IAR group.
o Managed and conducted handbook project to implement policy
consistency across the four businesses in the IAR group.
Human Resource Generalist
o HR responsibility for Mac Tools' Distribution Center (160 employees).
o Provided strategic partnership with Facility Manager and department
supervisors in matters related to employment law, employee
relations, pulse of facility, etc.
o Sole HR resource for all facility employees. Tasks included
employee relations, performance feedback and follow up, leave
information, workers' compensation, internal
moves/promotions/demotions, payroll issues and questions, benefit
issues and questions, etc.
o Wrote and executed facility layoff, RIF, and call back policies and
procedures.
o Successfully negotiated through the State of Ohio Bureau of
Workers' Compensation Self-Insured Audit. Received a rating of
Satisfactory.
o Successfully negotiated through U. S. Department of Labor, Office
of Federal Contract Compliance Programs (OFCCP) audit. Data
reviewed by the Department of Labor was satisfactory and concluded
with a desk audit only.
o Created and executed RFP process with local temporary agencies and
negotiated contracts, billing rates, etc.
o Performed annual hourly wage compensation surveys with local
warehousing businesses.
o Created and executed annual hourly performance review system as
none existed prior to my tenure.
o Created and executed trainings and training rhythm for employees
and/or management staff. Training topics included diversity,
sexual harassment, drug/alcohol suspicion, union avoidance, and
respectful work environments.
o Overhauled outdated payroll and attendance tracking systems.
Reduced time by 75% and increased accuracy to 99%.
o Served as sole HR resource for Distribution Center and
Manufacturing Plant (Georgetown, OH) for 20 weeks in 2009. (Total
of 200 employees supported.)
o Served as Peer Review trainer and facilitator when appropriate.
Sally Beauty Company
September 2000 - November 2003
Employee Relations Specialist
o Human Resource responsibility for 170 employees at 3-shift facility as
well as 86 retail stores.
o Supported all employees with any HR need which include leave
information, workers' compensation issues, internal moves, payroll
questions, benefit information, policy information, counseling, etc.
o Counseled supervisors, Operations Manager, and Facility Director with
any HR issue.
o Conducted and managed all employee and/or supervisor investigations.
Laura A. Telfer
Page 2
o Directly responsible for all staffing within the warehouse. Created
and implemented hiring processes that included requisition forms,
department summaries, wage averages, turnover reporting, etc. for
Facility Director. Gave final approval on all terminations executed
within the warehouse.
o Created and implemented training for supervisors and leads based on
needs of the group. Training included various subjects such as writing
corrective actions, effective communication, and personality measures.
o Supervised HR Assistant with all departmental tasks on a day-to-day
basis.
o Created and implemented attendance policy packets which were
distributed annually to all warehouse employees.
o Created and implemented Employee of the Month Program which was solely
driven by the employees.
o Served as Peer Review Facilitator for all dismissal cases where
process was requested.
o Served as Project Manager for attendance software system. Worked with
programmers and installers in order to automate the attendance
tracking system.
Aon Consulting/Selective Staffing, Inc.
November 1997 - August 2000
Project Support Department Manager
o Managed and supported department of 18 employees.
o Partnered with Account/Project Teams in order to provide support and
surpass their needs/expectations.
o Tasks included managing resources within the department in order to
supply the support necessary for continually moving deadlines, writing
and issuing bi-annual performance reviews, managing annual
compensation/merit increase process for the department, tracking and
managing absences/vacations.
o Created and implemented a training program for the department in areas
of EEO guidelines/policies and reporting expenses/billing for clients.
Also developed and implemented monthly "Success Award."
o Created a 100+ page software manual which was distributed and utilized
by every level within the company (approximately 125 employees).
Account Manager
o Managed various accounts and projects for numerous clients.
o Created and managed hiring process for 350 employees for international
client's new warehouse facility. Tasks include maintaining candidate
pool by sourcing, testing, interviewing, and providing candidate
recommendations for hire. Supported client with necessary candidate
tracking, reporting, and number and budget analysis. Also interacted
with candidate pool daily, via phone and written correspondence.
o Managed hiring process for 2 locations for national client. Supported
site personnel with advising, reporting, and number analysis of candidate
pools. Traveled extensively to sites and coordinated personnel to
administer application collection, testing, and face-to-face interviews.
o Researched, created, and documented new process for 30 existing accounts
when transitioned from downsized satellite office.
Project Associate
o Supported international account by temporarily filling vacant position
for 3+ months. Tasks included supporting department heads within the
pharmaceutical division (R&D), scheduling candidates for on-site
interviews with multiple interviewers, coordinating travel arrangements,
communicating pending offers of employment, tracking EEO data, and
generating all necessary reporting.
o Traveled extensively conducting application collection, candidate
testing, and face-to-face interviews to support colleagues' accounts.
Education
The Ohio State University, Bachelor of Arts
Additional Training
o Certified Mediator and Trainer for Peer Review Process by Caras &
Associates.
o Completed mediation training conducted by Community Mediation Services
of Central Ohio.
o Completed 8-week SPHR Training conducted by HRACO.
o Completed numerous trainings for Union Avoidance.
o Participated in several legal seminars conducted by local law firms as
well as the EEOC. Subjects included employment law updates,
discrimination, harassment, investigations, union avoidance, etc.
Professional References
Laura A. Telfer
Page 3
Mike Hallarn
Mac Tools Facility Manager
4380 Old Roberts Road
Columbus, OH 43228
Cross-Functional Partner
Bill Moll
Mac Tools Customer Service Manager
505 North Cleveland Avenue
Westerville, OH 43082
Cross-Functional Partner
Bob Goodson
Mac Tools Manufacturing Manager
9301 Hamer Road
Georgetown, OH 45121
Cross-Functional Partner
Shaylee Held
Mac Tools HR Generalist
4380 Old Roberts Road
Columbus, OH 43228
HR Partner and Co-Worker
2654 Beacon Court
Hilliard, OH 43026
********@*****.***
********@*****.***
2654 Beacon Court
Hilliard, OH 43026
2654 Beacon Court
Hilliard, OH 43026
********@*****.***
Contact this candidate