Manager Customer Service

Juan Cruz 786-***-****

***** ** **** *** **** D, Miami FL, 33175 abmm0s@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people

Experience

Praxair Inc

Branch Manager/Operations

2003-2010

Started as a Batch Processor, within 6 months I was offered a position as

Branch Manager.

Manage 4 routes, 4 full time drivers and 1 backup driver.

Oversees all the operations of the Branch, deposit to bank, customer

service, collections, inventory, month end reporting, open & close store,

export processing, counter sales, responsible for truck fleet maintenance

and repairs, payroll, budget.

Train personnel on safety, hazardous material, and government agencies

requirements.

Had no work loss case.

Manage Customer Service

Operate Forklift

Develop a Team Work environment that did not existed in the past, by

promoting route sharing, family park activities, once a month all together

lunches.

Reason for leaving - Company Restructure

Supervisor: Juan C. Barona (Territory Manager) 305-***-****

Dollar Tree Stores

Store Manager Assistant

2001-2003

Started as a stocking clerk, within 3 months was promoted to Manager

Assistant.

As a Manager Assistant develop excellent customer service and marketing

skills.

Responsible for cashiers, open &close of store, payroll, petty cash,

merchandise receiving, deposit to bank, worked multiple shifts, over night

crew shift, helped open 2 new stores.

Train employees and new assistant manager for other local stores.

Computer reporting.

Store merchandising &managing between 10 and 20 employees depending in the

season.

Always promoting Team Work environment.

Left for a better job employment

Supervisor: Enrique Pena (Store Manager) 305-***-****

The Yates Co.

VP Assistant

Puerto Rico

1997-2001

Hired as a Salesmen, worked my way up in different aspect of the business,

from salesman to shop manager then promoted to service manager and the

promoted to Vice-President assistant.

Responsible for all technicians on all 4 divisions (Best Locks-Safety

Shoes- Automotive Equipment &Car Was Equipment)

Oversees all logistics and customer service, implemented logistics platform

for ease of use.

Manage between 22 and 30 employees.

Manage and support network and all workstations.

Build the complete operations of a Shoe mobile from Scratch.

Maintain Showroom &Coordinate Trade Shows in PR, Las Vegas.

Move to US, Family decision.

Supervisor: Carlos Echeverria

Ford Del Norte Puerto Rico

Parts Manager

1993-1997

ADP System

Inventory Control

Ordering/Stocking

Staffing

Quick Service

Warranty

Manage Retail Store

Supervise Shop Dispatch

Hot Line Orders

Manage Parts Runner

Manage Cashier and daily Cash applications

Customer Service

Manage 5 employees

Left for a better job opportunity

Supervisor: Auriluz Amador

Bayamon Ford Puerto Rico

Warehouse Manager/

Parts Manager Assistant

1990-1993

Started as a parts runner worked my way up to be a

Warehouse Manager / Parts Manager Assistant

Inventory Control

Stocking

Retail Store

ADP System

Worked with Wholesale Personnel

Manage 1 Employee

Left for a better job opportunity

Supervisor: David Rivera (Parts Manager) 787-***-****

Skills

Knowledge and troubleshooting of all aspect of computer

operations

Proficient in Microsoft Office

Networking

ADP System

Team Work

Fully Bilingual

Hazmat Certified

GMP Trained

FDA Trained

Home Theater, Audio and Video Surround Sound

Photo shop

Cash Register

Communication Skills

Seriously Safety Award 2008

Leadership Champion 2005

Operations Champion 2006

Customer Service Oriented

Willing to Relocate

Hobbies

Photography

Car Racing (NASCAR)

References

References are available upon request.

Contact this candidate