Training System

Shei la Sereshteh 601-***-**** // abmlzj@r.postjobfree.com

*** *** **** ***** // *******, Mississippi 39110

Qual i f icat ions Summary

Logical, detail-oriented professional with Analytical, Systems Management and Training experience and an

invested interest in Health Information Systems. Proven ability to implement, upgrade, maintain and evaluate

large-scale systems and projects. Effective hardware / software troubleshooter; motivated self-starter with

excellent presentation and interpersonal skills. Valuable strengths in the areas of understanding health facility

work flows, gathering and compiling detailed information, proposing potential solutions, improving department

work flow processes and consistently communicating with all project / department team members.

Resourceful, effective, flexible, dependable, and calm under pressure with excellent follow-through.

Recent General Computer Ski l ls

Networks: TCP / IP Protocols, SAN, NAS

Operating Systems: DOS, Windows XP, Windows Vista,

Windows Advanced Server 2000 and 2003;

Software: MicrosoftS Word, Excel, Access, PowerPoint, Project,

Bomgar, Reflections FTP; GroupWise; Lotus Notes;

RightFax; Business Objects; VMware GIU; DiskXtender GUI;

Internet / Communications: Internet Explorer, Netscape, Mozilla, Safari, FTP

Languages: Visual Basic 6.0, Transact – SQL 2000

Hardware: Dell, IBM, Compaq Computers; Servers; CD Burners, WebCam,

Laser Jet Printers; Kodak / Fujitsu Scanners;

Informat ion Technology Professional Exper ience

St Dominic Hospital, Madison, Mississippi 2004 - Present

Information Technology Department

Applications Analyst

• System Administrator for Mckesson Horizon Patient Folder, Horizon Business Folder, Imaging Link Engine;

MedQuist DocQmanage, DocQscribe, Remote Document Viewer; Cactus Credentialing;

• Provide application, server, scanner, end-user support and training for all assigned applications.

• Work with McKesson, MedQuist, Cactus technical and application support to resolve any issues requiring

upper level assistance.

• Evaluate document imaging hardware devices, additional software modules, image storage solutions ;

potential system interfaces ; organize / present gathered information to department to assist with making

purchases.

Accomplishments

Worked with McKesson and Patient Financial Services Department to develop and implement Horizon

Business Folder .

Worked with McKesson and St Dominic personnel to upgrade Horizon Patient Folder from version 6.0 to

6.2.1.

Worked with McKesson and St Dominic personnel to upgrade Horizon Patient / Business Folder from

version 6.2.1 to 11.0.2 CP1.

Worked with McKesson and St Dominic personnel to upgrade Imaging Link Engine from version 1.0.4 to

11.0

Successfully migrated all HPF images from optical platter / NAS to DiskXtender / Centera.

Worked with McKesson and St Dominic personnel to convert transcribed reports feed from COLD to HL7 via

Cloverleaf / Transagent 2009

Worked with McKesson and St Dominic personnel to convert MUSE EKG feed from COLD to Binary

Document Import via Cloverleaf / HL7 with imbedded PDF file 2009

Worked with McKesson to implement ANSI Automation 2009

Worked with McKesson and St Dominic Financial Services personnel to implement iEOB with Third Party

EIG HPF User and Technical-side McKesson Certified 2008 / 2009

William Beaumont Hospital, Royal Oak, Michigan

Medical Transcription Department

Transcription Systems Manager (1998-2002)

• Analyzed in-house, home-based, and outside agency medical transcription systems process flow to

maximize productivity, efficiency, and report turnaround times.

• Managed home transcription program.

• Evaluatedcomputer systems hardware / software purchases; organized vendor information to assist

department in making purchases.

• Consulted with department staff, Information Services, Communications, and external vendors.

• Proposed operational and computer system enhancement; researched new technology.

• Served as department representative and liaison to other hospital departments.

• Instructed all levels of personnel on microcomputer applications and hardware.

Accomplishments

Established 40 Beaumont-employed transcriptionists at home with network and Dictaphone access,

coordinating with Information Services Department and Ameritech Telephone.

Facilitated purchase and hospital-wide implementation of Dictaphone’s Enterprise Express Digital Voice

System in response to Y2K.

Remotely distributed updated medical terminology reference software to 70 in-house and home-based

transcription PCs on an annual basis.

Successfully implemented “password protection” on the Dictation System for all system listeners.

William Beaumont Hospital, Royal Oak, Michigan

Information Services Department

Senior Clinical Systems Analyst (1997-1998)

Clinical Systems Analyst (1989-1997)

• Trained new analysts on ULTICARE software and related work flows.

• Provided support and guidance to new analysts.

• Delegated tasks to new analysts based on their experience and provided sufficient supervision to ensure

success.

• Built and maintained files, tables, screens, and reports to support the ULTICARE System database.

• Provided user education and support through helpline, classes and on-site presence.

• Completed system testing and wrote items for user release memos.

• Provided on-call support to users during non-business hours.

Accomplishments

Provided instruction, addressed concerns, and answered questions regarding the ULTICARE System at 200

hospital-affiliated physician’s offices.

Successfully developed detailed lesson plans and materials for the ULTICARE physician-related database

to be used for training new analysts.

Prepared flows and developed database and training materials for Endoscopy and EEG department

conversions to the ULTICARE system.

William Beaumont Hospital, Royal Oak, Michigan

Psychiatric Unit / Eating Disorder Unit

Therapeutic Recreation Specialist (1983-1989)

Educat ion / Training

Wayne State University, Detroit, Michigan

Master of Art, Administrative Recreation, 1988

Bachelor of Science, Recreation and Park Services, 1981

Additional / Related Classes / Training

• Visual Basic Programming, Oakland Community College, Farmington Hills, Michigan, 2002

• Networking Concepts and Technologies, Oakland Community College, Farmington Hills, Michigan, 2001

• Cisco Networking One, Holmes Community College, Ridgeland, Mississippi, 2003

• Advanced Microsoft Office XP, Holmes Community College, Ridgeland, Mississippi, 2003

• System Maintenance, Holmes Community College, Ridgeland, Mississippi, 2003

• Installing/Configuring Windows XP, Holmes Community College, Ridgeland, Mississippi, 2003

• Transact-SQL, New Horizons, Jackson, Mississippi, 2005

• Implementing and Maintaining SQL Server 2000 System Administration, Athena, Ridgeland, Mississippi,

2005

• Scripting Microsoft Windows, Athena, Ridgeland Mississippi, 2006

• Microsoft Visual Basic Scripting and MS Windows Script Host Essentials, Athena, Ridgeland, Mississippi,

2006

• EIG HPF User and Technical-side McKesson Certified 2008 / 2009

Additional Accomplishments

• Selected as a FRONTLINE LEADER at St Dominic Hospital – 2008 to present

• Invitedto and participated in a Performance Coaching training program established by Leadership Forward

(Atlanta Consultant Firm) at St Dominic – 2009

• Volunteered and Co-leading the Performance Coaching 2010 trainees with Leadership Forward - 2010

References Available Upon Request

Contact this candidate