Customer Service Administrative Assistant

Location:

Posted:

June 16, 2010

Cheryl M. Rohde

(Home)

Cheektowaga, NY 14215 716-***-****

(Cell)

JOB TARGET: ADMINISTRATIVE ASSISTANT

SUMMARY: Many years of secretarial experience with numerous companies which included

bookkeeping, customs broker involvement, insurance and a health-oriented agency with exposure

to low-income population.

CAPABILITES:

* Typing 65 wpm

* Microsoft Office Suite – Word, Excel, Power Point and Outlook Express

* Word Perfect 6.0

* Medical Manager Billing

* Two outstanding performance awards from U.S. Government

* Received a 94% on Civil Service Exam

ACHIEVEMENTS:

* Prepared confidential material regarding company’s policies.

* Created Microsoft Power Point Presentations for company-wide seminars.

* Established and maintained network drive of regulations for department-wide use.

* Developed and maintained correspondence for three programs.

* Created Microsoft Excel spreadsheets to accommodate reports.

* Created Microsoft Word tables to organize work performance by employees.

* Customer service re clients accounts.

* Made travel arrangements for consultants and kept their calendars.

* Organized breakfasts and luncheons to help service clients.

* Responsible for dictation of weekly staff meetings and weekly agenda.

* Managed changes to the Department Operating Procedures Manual.

* Responsible for filing of master files which held all related documents.

* Bookkeeper for a major health insurance company.

EXPERIENCE:

* Office Team (Kavinoky Cook, LLP), Buffalo, NY - January 2010 to April 2010

* Livingston International, Inc., Tonawanda, NY – 1999-2009

* Mid -Erie Counseling & Treatment Service, Buffalo, NY – 1994–1999

* Friendship House of WNY, Inc, Lackawanna, NY – 1992–1994

* Manpower Temporary Service, Orchard Park, NY– 1990-1992

* Bookkeeper, Blue Cross of Western New York, Inc., Buffalo, NY–1979–1985

* U.S. Navy Department, JAG’s Office, Washington, D.C 1969-1976

EDUCATION:

* Graduated Lake Shore High School, Angola, NY, Business, Regents Diploma

* Humboldt Institute Business School, Minneapolis, MN – Business, Diploma