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Quality Assurance Customer Service

Location:
Linn, TX, 78563
Posted:
June 17, 2010

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Resume:

Antonio De La Cruz

***** *** ******* **.

PO Box 314 Linn, Texas 78563

Home: 956-***-**** Cell: 956-***-****

**********@*****.***

Career Summary:

More than 30 years experience in the manufacturing sector holding a variety

of management positions in production, quality assurance, customer service,

warehouse, plant operations, and safety. I am an excellent leader with

very good communication skills with vendors, company personnel, and with

our customers. I address issues immediately with good sound decisions to

solve problems at hand. Additionally, in all these years, I have been

involved in employee training and skills development and conveying the

company's operating policies, goals, and objectives.

My career objective is to employ my versatile skills and experience in any

of the above areas as needed.

I have over 15 years experience in the area of Quality Assurance as a

supervisor, engineer, and manager servicing in the manufacturing of

electronics, plastics, metals fabrication and product assembly.

Education:

Bachelor of Science (Business Administration) degree- Wayland Baptist

University, Plainview, Texas

Certified Quality Engineer - American Society for Quality (15 years)

Region One Education Services: Edinburg, Texas; a teacher development and

certification agency. (April '09 - present 2010)

Edinburg CISD: Edinburg Texas; public school. (Sept. '09 - June '10)

Teleplan, Inc.: Hidalgo, Texas; a global electronic component refurbishing

manufacturer located in Reynosa, Mexico. (Oct. 2007 to

Jan. 2009). (Company lay-off)

Warehouse Manager:

. Managed raw material and finished goods product movement from US to

Reynosa and vice-versa.

. Responsible for storage and shipping finished goods products of printers,

video games, TV controllers to customers.

. Introduced cost reduction $45K/yr, safety practices/audits, written work

instructions and procedures, cleanliness and organization.

Cosmo Corp.: (formerly Plastron Ind.) Pharr, Texas: Plastic molding and

terminal insertion for electronic applications.

(Feb. 2004 to May 2007) (Plant closed; operations moved to Ohio)

Quality Manager: Managed quality systems and personnel for Pharr, Texas

and Reynosa, Mexico facilities.

. PPAP Submissions (automotive), Corrective Action Reports, Material

Review Board, Internal Audits, Product Inspection, Final Audit

Inspections, Measuring Equipment Calibration, Personnel Training,

Plant Safety Audits, Continuous Improvement,

. Maintained compliance to (UL) Underwriters Laboratory requirements and

was company representative during UL audits.

. Champion for implementing ISO-9001 Quality Management System for the

entire plant, safety team member.

. Customer Service Manager: managed customer service department

personnel (four) in customer purchase activities.

IMI-Cornelius Corp.: Reynosa, Mexico: Manufacturer of beverage

dispensing equipment.

(Oct. 2001 - Feb. 2004) (Company lay-off)

Quality Manager: Managed and directed all quality related functions of

four separate production departments:

. Injection molding; 18 presses and secondary assembly operations

. Screw Machines (stainless steel fittings) 36 production machines

. Bar-Gun assembly and dispensing valve assembly

. Foundry department; melt pour and mold from aluminum for liquid cooling

bases

. Directed the activities of five Quality Engineers and 18 line

inspectors assigned to above departments: SPC, measuring equipment

calibration, corrective action reports, dimensional inspection

layouts, Control Plans/FMEA, Gage R & R, PPAP (automotive) sample

submissions for customer approvals.

. Maintained compliance for Underwriters Laboratories requirements and

audits.

United Plastics Group: (formerly Supreme Plastics) Pharr, Texas: Plastics

injection molder for automotive and electronics

(Jan '95 - July 2001) (Plant closed, operations moved to El Paso)

Operations Manager: managed plant operations that consisted of the

following departments and personnel: tool room (3), maintenance (3),

warehouse (3), quality assurance (12), production (70-80), and office

administration (6).

. Provided recommendations and assistance for developing and

establishing short and long term plans and operation policies.

. Maintained close monitoring of production and quality reports to

assure that all customer order requirements were complied with to meet

delivery schedules.

. Conducted monthly staff/employee meetings to review monthly plant

performance: Profit/Loss statements, productivity; run hours, cavity

utilization, cycle times, downtime hours, on-time delivery, and

quality metrics; scrap %, corrective action reports, and safety etc.

United Plastics Group

Quality Manager:

. Managed the Quality Assurance department of 12 inspectors for

component's blueprint compliance.

. Visited customer's plant sites for the purpose of discussing business

related issues, quality problems, new projects.

. Maintained plant's Quality System to comply with QS9000 requirements

(automotive). PPAP submissions calibration, audits, CAR, MRP, document

control. (Underwriter's Laboratory Certified).

. Implemented SPC (Cpk/CP) to monitor equipment performance and for

production components.

. Safety Coordinator: implemented and championed safety program;

training, meetings, drills, reports, audits.

. Maintained compliance to Underwriters Laboratory product requirements.

S & H Fabrication and Engineering: Reynosa, Mexico: automotive A/C

assembly manufacturer

(May '94 - Jan. '95) (Resigned: hired by Supreme Plastics)

Quality Manager: Managed department of two supervisors and (15) quality

inspectors to assure product blueprint compliance.

. Maintained plant's Quality System to comply with (QS9000) policies and

procedures as specified by Quality Assurance Manual.

. Maintained calibration of all measuring equipment to comply with

N.I.S.T. requirements.

. Conducted plant audits in all areas of operation to assure compliance

to procedures and work instructions.

. Implemented training program for quality and production department

(500+) to comply with work instructions.

. Conducted plant tours for customers to view plant operations, headed

all customer surveys (quality audits).

Tadim, Inc.: Harlingen, Texas: Plastic injections molder for automotive

industry. (Nov. '92 - April '94). (Hired by S & H Fab.)

Quality Engineer:

. Prepared First Article Submission packages for customer (TRW seatbelt)

production approvals.

. Performed dimension inspection layouts, statistical capabilities

studies, and equipment calibration.

. Generated FMEAs, Control Plans, and Process Flow Diagrams for each

specific component.

. Assisted in customer corrective action reports, trained all plant's

personnel in SPC, Pareto Charts, Histograms, and other quality related

concepts.

Parker-Hannifin, Seals Division: McAllen, Texas; compression and injection

molder of o-ring seals for automotive, government, aerospace, nuclear, and

other industrial applications. (June '87 - Oct. '92) (Plant closed;

operations moved to Mexico and Kentucky) Quality Engineer/ Supervisor:

. Trained quality department personnel in use of measuring instruments

and techniques.

. Implemented SPC in critical production areas.

. Wrote calibration work instructions for which plant received the

Government's Mil-I-45208 certification.

. Coordinated all government (military) contract orders and required

documentation.

. Interfaced with US Government inspectors with documentation evidence

and test requirements for contract approvals prior to shipment of

orders.

. Supervised 10 quality control inspectors for receiving, in-process,

and final inspection

. Supervised 15 to 20 production operators in the O-ring press molding

operation. (2 yrs.)

Aviall of Texas: McAllen, Texas; jet engine components Refurbishment

Company. (Jan. '86 - Jan. '87) (Resigned; returned to college)

Production Supervisor:

. Supervised production personnel in the following departments; welding,

machine shop, cleaning and finishing operations in

refurbishment of jet turbine engine blades and vanes to comply with US

Government FAA work requirements and documentation.

Texas Instruments, Inc.: Lubbock, Texas; electronics manufacturer (Sept.

'76 - June '85) (Resigned to return to south Texas)

Production Supervisor:

. Supervised up to 20 production employees in the manufacturing of

integrated circuits (micro-chips) under clean room environment.

. Maintained and carried out production schedules and assignments for

operators.

. Maintained equipment in proper working conditions by scheduling

periodic preventive maintenance.

. Conducted operators training and development on procedures,

documentation, safety, and monthly communications meetings.



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