Customer Service Manager

GERALD R. SCHWIND,CPE

www.jobfox.com/people/Gerald-schwind

**** ****** **** ** ? Jonesboro, GA 30238 ? (H) 770-***-**** ? (C)

678-***-**** ? ********@*******.***

PROFESSIONAL PROFILE

Facilities Engineering / Facilities Management / Director of Facilities

Proficient Engineering ? Problem Solving ? Employee Training

Motivated, results-producing Facilities Engineer and Manager with an

extensive track record of adeptly resolving intricate engineering problems,

proficiently directing large facilities repairs and maintenance, and deftly

training and leading employees toward greater production, performance, and

efficiency. Multi-talented leader with vast experience in construction

project management, facilities engineering and management, problem solving,

employee training and leadership, operations, customer service, and

communication. Competent manager with excellent skills in energetically

performing multiple responsibilities with insight, perspective, and a hard-

working mentality which produces results, translating into greater company

efficiency, productivity, and profits.

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Selected Career Highlights

> Improved construction completion schedule for a $25 million site

renovation/mold remediation project by improving contractor/client

communication through daily staff meetings, which eliminated major

punch list items insuring punctual project conclusion. [Pitney Bowes

Aberdeen Woods Conference Center]

> Deftly researched, tested, installed, and commissioned infra-red

motion detectors in 64 meeting rooms controlling lighting and HVAC

systems, thus saving $72,000 annually in energy savings. [Pitney

Bowes Aberdeen Woods Conference Center]

> Adeptly resolved a duct shaft conflict, containing prohibited multi-

use ductwork in the same shaft, by designing an exhaust fan system

within the duct shaft, saving in excess of $3 million. [Globetrotters

Engineering Corporation]

> Resolved compressor failure problems for the conference center at the

Massachusetts Institute of Technology by installing specialized

controls on a VAV/DX HVAC system, saving the Institute in excess of

$45,000 annually and improving reliability of HVAC system operation.

[Globetrotters Engineering Corporation]

> Energetically directed and catalyzed the reconstruction and repair of

the Georgia Dome due to a tornado that caused $20 million in damage by

utilizing former principals responsible for constructing the Dome.

[Georgia Dome]

> Resolved multi-year underground water leakage in excess of 1,000

gallons per day by installing valves and test pressure stations,

reducing water consumption by 20% annually. [Pitney Bowes Aberdeen

Woods Conference Center]

> Improved tenant relations with the management company by establishing

town-hall meetings on a monthly schedule improving assessment cash

flow by 30%. [The 860 Lake Shore Drive Trust]

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Areas of Expertise

o Operations

o Project Management

o Employee Training

o Leadership

o Facilities Engineering

o Facilities Management

o Team Building

o Construction Management

o Communication

o Problem Solving

o Mechanical Skills

o Customer Service

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PROFESSIONAL JOB SUMMARY

Georgia Dome

1.9 million square foot athletic facility that serves as the home for the

Atlanta Falcons of the National Football League and SEC championship games.

Manager of Engineering Services

Nov 2007 - May 2009

Directed and catalyzed the reconstruction and repair of the Georgia Dome

due to a weather event that caused $20 million in damage by utilizing

former principals responsible for constructing the Dome. Acted as key

administrator of a $50 million Phase II renovation project encompassing new

seating, lighting, and exterior painting of the complex. Improved

oversight of capital project management by employing new Gantt Chart

methodologies to streamline work processes.

Pitney Bowes Aberdeen Woods Hotel/Conference Center

38-acre, up-scale executive training center for Fortune 500 companies

consisting of 233 guest rooms, meeting and banquet facilities, and a fine

dining restaurant.

Director of Facilities

Feb 2002 - Mar 2007

Resolved multi-year underground water leakage in excess of 1,000 gallons

per day by installing valves and test pressure stations, reducing water and

natural gas consumptions by 20% annually. Researched, organized, and

implemented a work order system allowing users to report deficiencies via

email and receive completion notices using the same system, reducing delays

and improving timeliness and accuracy for work requests. Improved

construction completion schedule for a $25 million site renovation/mold

remediation project by improving contractor/client communication through

daily staff meetings, which eliminated major punch list items insuring

punctual project conclusion. Researched, tested, installed, and

commissioned infra-red motion detectors in 64 meeting rooms controlling

lighting and HVAC systems, thus saving $72,000 annually in energy.

Globetrotters Engineering Corporation

Privately owned design/consulting firm specializing in mechanical and

electrical building systems with annual income in excess of $150 million

dollars.

Senior Engineer May

1999 - Feb 2002

Designed, executed, and commissioned mechanical and Life/Safety systems for

the New Cook County Hospital in Chicago, Illinois. Designed smoke zones

according to stack plans and NFPA regulations insuring proper operation

during fire alarm episodes. Sanctions were obtained from the Illinois

Department of Public Health. System designs are currently being utilized

by the Illinois Department of Public Health. Resolved duct shaft conflict,

containing prohibited multi-use ductwork in the same shaft, by designing an

exhaust fan system within the duct shaft, saving in excess of $3 million.

Resolved contractor claim that fire suppression systems were not detailed

on the construction specifications, discovering through a comprehensive

review of historical documents that the general contractor was aware of the

requirement, which resulted in saving more than $3 million. Resolved

compressor failure problems for the conference center at the Massachusetts

Institute of Technology by installing specialized controls on a VAV/DX HVAC

system, saving the Institute in excess of $45,000 annually.

Law Engineering and Environmental Services

Performance property condition assessments and environmental services

company for Fortune 500 companies employing over 5,000 engineering

professionals.

Mechanical Specialist Oct 1997 -

May 1999

Performed mechanical inspections for over 100 hotels for the Starwood

Lodging Group, eliminating properties that were mechanically deficient,

avoiding a $20 million client capital investment expenditure. Performed

additional mechanical consulting services for GE Capital, Ritz Carlton, and

Sears, Roebuck. Investigated and resolved plumbing issues for Blackstone

Investment Group by utilizing advanced technologies to identify the

problem, preventing the relocation of the Arthur Andersen Group and

recovering $2.4 million in jeopardized lease payments.

The 860 Lake Shore Drive Trust

2 federally landmarked 30-story buildings designed by Ludwig Mies Van de

Rohe and recognized as the first high-rise structures of their kind in

North America.

Manager of Engineering Services

Aug 1988 - Sep 1997

Designed, installed, and commissioned hot water baseboard heating controls

by segregating the baseboard heaters from sub-floor heating coils, thus

eliminating freeze ruptures of baseboard heaters which caused flooding and

water damage to landmarked cooperative residential buildings. Upgraded

elevator performance and reliability by installing new elevator controls

from the outdated pick and relay to direct digital controls, thus reducing

downtimes by 75% and eliminating occupant inconvenience. Improved tenant

relations with the management company by establishing town-hall meetings on

a monthly schedule which improved assessment cash flow by 30%. Improved

inventory control system by performing weekly inventory review through

software program, reducing shelf items and related costs by $25,000.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

> Oakton Community College ? Des Plaines, IL

AC and Refrigeration

> Harper College ? Palatine, IL

Stationary Engineering Courses

> NFPA Voting Member, Member American Society of Heating, Refrigerating,

Air Conditioning Engs

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