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Customer Service Sales

Location:
Clemmons, NC, 27012
Posted:
June 17, 2010

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Resume:

GRAYSON COLEMAN

**** ***** ********* *****

Clemmons, NC 27012

Phone 336-***-****

Mobile 336-***-****

Email abmltj@r.postjobfree.com

SUMMARY

Business management professional with excellent communication skills and

persuasive abilities. Experience managing personnel includes measuring

performance against expectations and developing effective strategies to

optimize efficiency. Track record of continuously increased responsibility.

PROFESSIONAL EXPERIENCE

SOUTH ATLANTIC PACKAGING INC

Winston Salem, NC

Business Development

2007 - 2010

Leading the business development efforts of a packaging and fulfillment

company that works extensively with consumer packaged goods manufacturers

and distributors. Responsible for integrating the sales, customer service

and operational functions.

. Charged with identifying and acquiring new business opportunities

while retaining and expanding existing customer volumes.

. Oversight of all work flow activity to ensure the highest performance

standards and customer satisfaction levels are achieved.

. Analysis of service offerings and processes to ensure every customer

interaction consistently produces the most profitable results for the

company.

. Monitor labor costs by optimizing staffing requirements according to

customer and project requirements

. Recruit, train and manage sales, customer service and operational

staff.

KUSTOMWERKS, INC.

Kernersville, NC

Director Sales & Marketing

2004 - 2007

Directed marketing, sales and operational activities for motorcycle parts,

components and accessories company. Recruited by privately held company to

enter market and penetrate into national and international target areas.

. Parts management & development responsibility included staying abreast

of technological developments within the industry and consumer trends.

. Compilation of product lines for annual catalogs & monthly e-commerce

activities within the company's strategic framework.

. Developed increased distribution to retailers and oversaw resolutions

to service questions as internal advocate for retailer/customers and

end-users.

. Responsible for execution of all marketing activities and collateral

development, sales reporting and analysis.

. Monitored industry issues relating to regulatory agencies such as the

EPA.

GRAYSON COLEMAN

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CHESAPEAKE DISPLAY & PACKAGING, INC.

Winston Salem, NC

Account Manager

1997 - 2004

Account Management responsibilities included: RJR Tobacco, the Gillette

Company, The Hershey Company and Paramount Studios.

. Defined POS display design specifications and requirements, identified

and addressed needs and concerns of functional groups to facilitate

resolutions.

. Established objective measures and mechanisms for monitoring project's

critical path.

. Evaluated estimated vs. actual costs toward continuous process

improvement.

. Contributed system wide enhancements to the JD Edwards & MRP systems

between manufacturing and assembly plant operations.

EDUCATION High Point University, High Point, NC

Bachelor of Science, Business Administration, 1999

REFERENCES Available Upon Request



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