Training Service
Resume:
Patricia A. Toth
Medina, OH USA 44256-2717
Email: abmlsn@r.postjobfree.com
SUMMARY
Well-rounded, results-oriented technical writer with 15+ years of award-
winning experience applying the basic concepts, principles, and standards
of technical communication to developing policies and procedures, software
manuals, training guides, and other technical documentation.
SOFT SKILLS
Knowledgeable, experienced, and effective in key technical writing skills.
Plans and drives complex communications Edits self and others
projects
Adept at researching and gathering Selects and manipulates images
information
Works with all levels of associate to Alerts others of conflicting
achieve teamwork, resolve problems, and information or potential issues
accomplish goals.
Determines most appropriate and Processes through review cycle,
cost-effective communication revisions, and publication
methodologies: Formats and designs for
print or Web
Composes original content Stays on budget and meets
deadlines
Technology
< Computers: IBM & IBM Clones, Macintosh, laptop
< Software: MS Word, Excel, PowerPoint, Outlook, Visio, Publisher, MS
Project, PageMaker, PhotoShop, HTML, RoboHelp, FrontPage 2002,
Homestead.com, WebStarts.com, SnagIT, Adobe Acrobat, PrimoPDF, Lotus
Notes, Novell GroupWise, NetObjects TeamClient, Quark Express, DITA, EPIC
Editor
EDUCATION
Cuyahoga Community College, Parma Heights, OH.
. Business Administration
UCLA Berkeley, CA, OnlineLearning.net
. Webmaster Foundation Series
. HTML
Workshops/Seminars
Writing for the Wired World, Web Design, Crisis Communication, Effective
Visual Communication, BreakIT (creative thinking), Script Design for
Information Film and Video, Systematic Thinking, FrontLine Leadership,
Women in Leadership and Learning, Electrical/Mechanical Blueprint
Reading.
Brainbench Certifications
. Technical Writing
. Business Communications
. Business Writing
P. Toth 330-***-****)
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PROFESSIONAL EXPERIENCE
2001 to Present: Technical Writer (Contractor).
Consulted with, planned, and developed deliverables for clients such as:
. PNC (National City Bank), Cleveland, OH, a large financial institution.
o Contributed to the successful implementation of a complex IT
initiative by writing a comprehensive user's guide and training
manuals. Worked with IT and client Subject Matter Experts,
Business Analysts, specifications, functional requirements, and
use cases. (MS Word, Visio, SnagIT, SharePoint)
. Aclara, Cleveland, OH, a manufacturing and service organization.
o Incorporated extensive software revisions to update a field
service manual used by technicians throughout the United States.
. ActionLink, Akron, OH, a retail training and service organization.
o Supported a nationwide service organization by working with IT
developers and system architects to write easily understood
training.
o Researched and wrote corporate policies and procedures.
. Luxottica Retail, Cincinnati, OH, a global manufacturing and retail
corporation.
o Contributed to the success of Sarbanes-Oxley (SOX) Year 1
initiative by writing IT Security policies and procedures,
application profiles, and editing SOX audit reports.
o Wrote the first Data Center Safety Manual for North American
Headquarters.
. Thomas Hayden Veterans Administration Hospital, Phoenix, AZ, a hospital
and medical research facility.
o Wrote medical research reports following government regulatory
requirements.
. IBM Disk Storage Systems, Tucson, AZ, a global manufacturing and retail
corporation.
o Wrote the Introduction, Installation, and Troubleshooting
sections for three disk storage systems and delivered as
reusable content to an online Information Center. (MS Word,
DITA, Epic Editor)
1990 to 2001: Communications Consultant. Communications and Multimedia
Productions Department, American Greetings Corporation, Cleveland, OH.
. Used print, online, video, and other media to communicate corporate
strategies, priorities, and competitive advantages.
o Conceptualized, designed, and administered the Division's award-
winning Intranet.
o Transitioned several volumes of policies and procedures from
print to online resulting in the more timely release of accurate
information.
o Saved more than $20,000 by using in-house resources to create an
industry-specific training program.
o Spearheaded an interdivisional team in developing an 1100+ term
online dictionary and style guide.
AFFILIATIONS AND RECOGNITION
. Numerous awards for Publication Excellence for print and Web-based
communications from Regan Communications, the Society for Technical
Communication, and the International Association of Women in
Communications.
. Society for Technical Communication. Board member, NEO Chapter. Special
Projects Chair: Tucson, AZ Chapter. National Conference: Manual
Evaluation Workshop as Evaluator; Presenter. Book reviewer for Society's
global journal. Judge: Regional writing competition.
. International Association of Business Communicators. Board member, Tucson
Chapter. Special Projects Chair: Tucson, AZ Chapter. Judge: Regional
writing competitions.
. Employee of the Month, American Greetings Corporation, Sales and
Marketing Division, Communications and Multimedia Productions Department.
Contact this candidate