Customer Service Manager

Tanishia Bullock

**** ********-********* **. * Norlina, NC 27563

Phone: 252-***-**** (home) 252-***-**** (mobile) * Email:

*********@*******.***

OBJECTIVE:

To obtain a challenging and growth oriented position that will allow the

use and development of my supervisory, interpersonal, training and

customer/client relation skills.

Education: North Carolina Central University

BA Political Science/Public Administration

Internships: NC Department of Juvenile Justice (Durham County)

Durham Parks & Recreation

SUMMARY OF QUALIFICATIONS AND SKILLS

Maintain full management control of all phases of business operation,

including: financial (accounts receivables and accounts payable), patient

billing, admission of consumers, inventory, production, sales and

marketing, daily operation and Human Resources support including employee

hiring, training and supervision, process new hire packages (I-9's, EEO),

excellent customer service

Perform all administrative duties, type 60 wpm, Microsoft word, excel,

internet, telephone etiquette

Manage customer relations and services, providing prompt and thorough

response to all inquiries and requests.

Provide thorough and accurate assessment and progress reports.

Prepare and orally present testimony as needed. Draft and maintain court

orders.

Establish and maintain relationship with all levels of management and care

provider personnel.

Establish and maintain interactive relationship with family group,

individual family members, community, and government representatives for

crisis intervention and follow through and follow up services.

Strong sense of responsibility, detail/efficiency oriented and adapt easily

to new concepts and responsibilities.

Strong organizational skills, team building, problem solving and decision

making, balance productivity needs and required paperwork

Work Experience:

April 2009-present Granville Medical Center

Job Title: Case Manager/CAP-DA

Coordinate services for clients (senior population), maintain departmental

records, conduct assessments,write plan of cares, communicate with home

health agencies/hospice, review and approve billing claims for home health

agencies, make referrals to other agencies, verify insurance (Medicaid),

working with physician to obtain Dr. orders on DME equipment & nutritional

supplements for clients, authorizing services for clients

Nov. 2006-May 2008 DOMINION HEALTHCARE SERVICES

Job Title: Program Manager

Develop and build relationships with other community organizations, review

case notes & medical records to ensure compliance with state standards,

adhere to policies and procedures to ensure excellent customer service,conduct background checks on potential applicants, perform reference

checks on candidates, recruit, interview, and hire staff for

agency...coordinate family fun day community event, review & classify

incoming resumes, maintain spreadsheet for current and potential employees,

maintain employee files & medical records, produce productivity reports,

handle petty cash, conduct entrance and exit interviews, marketing via job

fairs and community events, coordinate new hire orientation/application

packages, supervise paraprofessionals, associate & qualified professionals,

case manager supervisors, program managers, and administrative staff,

conduct trainings & coordinate travel within region, manage and oversee the

community support program, assuring appropriate staffing and personnel

management, performance management, prioritizing of resources and

assignments, monitor, link, and coordinate services for consumers, complete

person centered plans, conduct client home visits, monitor Medicaid

eligibility

Nov. 2005-Oct. 2006 ALPHA MANAGEMENT SERVICES

Job Title: Qualified Professional

Supervise fifteen paraprofessional staff

Maintain client's charts and records

Recruit, hire, interview, paraprofessional staff for agency

Monitor, link, and coordinate services for consumers

Monitor Medicaid eligibility

Develop and build relationships with other community organizations

July 2005-Oct. 2005 BUSY BEES CHILD CARE HOME

Job Title: Child Care Provider/Owner

Provide care for children in my home

April 2004-April 2005 OMNI VISIONS THERAPEUTIC FOSTER CARE AGENCY

Job Title: Resource Coordinator

Case management for child MH

Assist families with accessing services

Maintain clients and staff records and charts

Recruit & interview potential staff

Supervise and recruit foster care families

Oct. 1999-April 2004 DEPARTMENT OF HEALTH & HUMAN SERVICES

Job Title: Social Worker/Child Support Agent II

Conduct investigations of claims and enforce court orders

Prepare court documents and other correspondence

Assists attorney and court officials with legal inquiries by gathering

necessary information using online research tools, written and oral

communication

Testify for court hearings

Maintain client's files

Provide crisis intake for children & adults

Monitor Medicaid eligibility

Case management for children & adults

Oct. 1998-April 1999 NC COOPERATIVE EXTENSION SERVICES

Job Title: Systems Manager

Manage teachers and volunteers

Coordinate activities and schedule field trips

Handle student and personnel conflict

Supervise school age care employees

Recruit & train junior leaders

Perform administrative duties

Salary requirements: negotiable

Contact this candidate