Customer Service Manager
Resume:
CARLOS M. CASTANEDA
DUBLIN, CA 94568
********@*****.***
OBJECTIVE
To obtain position as a Property Manager, which will utilize my acquired knowledge and collective
experience.
SUMMARY OF QUALIFICATIONS
Extensive knowledge of the wholesale mortgage industry including experience from working with
several industry leading brokerages. Generated sales leads for a variety of products given little or no
lead information. Personable customer service driven orientation, meticulous organizational skills.
Strong, effective communicator in oral and written presentation, as well as aptitude for learning.
Proven ability to develop sales potential in new market areas. Ability to work well in groups and
independently. Self-motivator with aggressive work ethic coupled with a “can-do” attitude
PROFESSIONAL EXPERIENCE
A solid background in sales and product experience
Additional supervisory and training experience
EMPLOYMENT HISTORY
Property, Leasing and Maintenance Manager 04/07 – Present
Mann Edge Properties - Managed over 200 units in the Oakland area. Created marketing
material for available vacant units. Scheduled appointments with prospective tenants to
view available units. Qualify tenants by verifying credit, rental history, employment, and
background check. Manage all maintenance requests for completion in a timely manner.
Set up and established complete business programs where previous programs were no
longer useful. Company now manages total operation of all units.
Integrated new billing system for all incoming and outgoing expenses
Responsible for communicating deadlines and setting a positive work environment though
leader-management roles
Responsible for meetings with city officials, clients, and contractors
Senior Mortgage Consultant 5/05 – Present
California Real Estate Services - Developed/generated clientele base, analyze client’s
financial status via credit reports, assisted clients with credit repair strategies to increase
scores, consult clients on mortgage program options, worked with clients to prevent
foreclosure, develop marketing ideas to generate additional clientele, establish and maintain
relationships with real estate agents, loan officers, account executives to assist in
generating business.
Served as office manager
Responsible for seeking and organizing community events for booth set-up opportunities
Member of the Sacramento Hispanic Chamber of Commerce
Mortgage Analyst 10/04 – 5/05
U.S. Financial Services - Internship/entry-level position in the mortgage and real estate industry.
Phone perspective clients/borrowers. Analyze mortgage program options for clients.
Was consecutively top producer throughout the company.
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Event Planner/Promotions Director 3/03-10/06
Nu Alpha Kappa Fraternity, University of California, Davis - Organized/hosted events attended by
approximately 1,000 guests. Developed marketing and campaign ideas. Created, conducted and
organized marketing strategies in various venues to create event awareness. Collaborated with
venue management to benefit organizational profits. Prepared project schedules to assist with
deadlines.
Approximately two years while attending college full-time
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EDUCATION
Sacramento City College 8/04 – 6/06
8/01 – 06/04
University of California, Davis
Course work: Microeconomics, Macroeconomics, Calculus, Business Law, Statistics,
Personal Finance
65% of total college expenses earned through full-time and part-time employment
References Available Upon Request
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