Customer Service Human Resources
Resume:
Permanent Address
Jefferson City, Missouri 65101
**********@*******.***
Objective:
To obtain a Career with a company built for growth and endless
learning possibilities that will allow me to utilize and emphasize my
education and experience.
Education:
Bachelor of Science- Sociology
-Lincoln University of Missouri, Jefferson City, MO
-Aug 2002- Dec 2006
Master of Business Administration
-William Woods University, Fulton, MO
-Oct 2008- June 2010
Work Experience:
WiproLtd-Technologies-Healthcare
Provider Communications Unit-Senior Associate 6-21-10- Present
Provider of integrated business, technology and process solutions on a
global delivery platform. Specializing in correctional healthcare
securing its position as the industry leader. Services include
Missouri Health Net, dental, nursing, behavioral health, and pharmacy
services.
Responsible for complete monthly closing process for assigned regions.
. Created journal entries during and after the monthly closing process
. Responsible for timely completion of billing for assigned regions
. Provided approvals for Accounts Payable invoices ensuring correct
account codes and timely vendor payments for assigned regions
Salary 35,000.00 Annually
APS Healthcare-Missouri Health and Wellness Program
Client Services Coordinator 4-7-2007- 6-11-10
. Responsible for telephonic and operational customer service. As a CSC,
I accepted inbound calls and handled website assistance, resolved
customer inquiries and complaints, provided education and/or
information related to policy and procedure, account or product line
detail. Also responsible for data entry in applicable operating system
and/or application and telephonic outreach to prospective as well as
enrolled members
. Researched inaccurate and missing demographic information
Assisted clinical staff with benefit and coordination of care
services
Processed certification and interim certification forms
Entered billing as directed by policy and procedures
Generated reports
Created WORD documents, correspondence, forms
Maintained confidentiality as directed by APS policy and procedure
Processed initial and interim certification forms
Filed and copy documents, as needed
Other duties, as assigned
. Provided website assistance related to Healthy Together registration
and login
Entered data in operating system and/or application Document all calls
in applicable system and/or application
Authorized service and/or procedures in accordance with APS policy and
procedure for non-clinical authorization as directed by account and/or
product.
Salary 30,000.00 Annually
Missouri Department of Transportation 7-1-2003- 5-24-2006
Human Resources Employee Development- Co-op Employee Training
Development
. Compiled data from HR surveys used to track promotion history of
female maintenance crew workers.
. Assisted with the review and revision of the Cooperative Education
Training Program Policy.
. Served as liaison for HRED to design MoDOT on-line employment
application.
. Observed Human Resources staff conduct job studies for maintenance
crew workers.
. Assisted HRED Performance Analysts conduct training.
. Assisted with the development of the department's civil engineer
recruitment video.
Salary-26,000.00 Annually
Skills
Application Knowledge Proficiency Level
Microsoft Office Professional 2K High
MS Project Medium
Outlook, Lotus Notes Medium - High
Adobe Illustrator, Visio, Medium- High
PhotoShop PageMaker, MS Publisher,
Microsoft Project High
WordPerfect, MS Word, Excel, Lotus High
123, Power Point,
References Available Upon Request
Contact this candidate