Permanent Address

*** ********* **** ** *** *

Jefferson City, Missouri 65101

314-***-****

abmlp4@r.postjobfree.com

Objective:

To obtain a Career with a company built for growth and endless

learning possibilities that will allow me to utilize and emphasize my

education and experience.

Education:

Bachelor of Science- Sociology

-Lincoln University of Missouri, Jefferson City, MO

-Aug 2002- Dec 2006

Master of Business Administration

-William Woods University, Fulton, MO

-Oct 2008- June 2010

Work Experience:

WiproLtd-Technologies-Healthcare

Provider Communications Unit-Senior Associate 6-21-10- Present

Provider of integrated business, technology and process solutions on a

global delivery platform. Specializing in correctional healthcare

securing its position as the industry leader. Services include

Missouri Health Net, dental, nursing, behavioral health, and pharmacy

services.

Responsible for complete monthly closing process for assigned regions.

. Created journal entries during and after the monthly closing process

. Responsible for timely completion of billing for assigned regions

. Provided approvals for Accounts Payable invoices ensuring correct

account codes and timely vendor payments for assigned regions

Salary 35,000.00 Annually

APS Healthcare-Missouri Health and Wellness Program

Client Services Coordinator 4-7-2007- 6-11-10

. Responsible for telephonic and operational customer service. As a CSC,

I accepted inbound calls and handled website assistance, resolved

customer inquiries and complaints, provided education and/or

information related to policy and procedure, account or product line

detail. Also responsible for data entry in applicable operating system

and/or application and telephonic outreach to prospective as well as

enrolled members

. Researched inaccurate and missing demographic information

Assisted clinical staff with benefit and coordination of care

services

Processed certification and interim certification forms

Entered billing as directed by policy and procedures

Generated reports

Created WORD documents, correspondence, forms

Maintained confidentiality as directed by APS policy and procedure

Processed initial and interim certification forms

Filed and copy documents, as needed

Other duties, as assigned

. Provided website assistance related to Healthy Together registration

and login

Entered data in operating system and/or application Document all calls

in applicable system and/or application

Authorized service and/or procedures in accordance with APS policy and

procedure for non-clinical authorization as directed by account and/or

product.

Salary 30,000.00 Annually

Missouri Department of Transportation 7-1-2003- 5-24-2006

Human Resources Employee Development- Co-op Employee Training

Development

. Compiled data from HR surveys used to track promotion history of

female maintenance crew workers.

. Assisted with the review and revision of the Cooperative Education

Training Program Policy.

. Served as liaison for HRED to design MoDOT on-line employment

application.

. Observed Human Resources staff conduct job studies for maintenance

crew workers.

. Assisted HRED Performance Analysts conduct training.

. Assisted with the development of the department's civil engineer

recruitment video.

Salary-26,000.00 Annually

Skills

Application Knowledge Proficiency Level

Microsoft Office Professional 2K High

MS Project Medium

Outlook, Lotus Notes Medium - High

Adobe Illustrator, Visio, Medium- High

PhotoShop PageMaker, MS Publisher,

Microsoft Project High

WordPerfect, MS Word, Excel, Lotus High

123, Power Point,

References Available Upon Request

Contact this candidate