Customer Service Sales
Resume:
M acKenzie A. Reiling
abmllw@r.postjobfree.com
Education
T homas M. Cooley Law School, G rand Rapids, MI
Ju r is Doctor, May 2009
Certificate of Merit – Evidence
Dean’s List
T rial Skills Teacher’s Assistant
Int ra-School Mock T rial Judge
Int ra-School Mock T rial Competitor
Int ra-School Moot Court Competitor
Mock T rial Board
Moot Court Board
Student Bar Association Class Representative
International Law Society Member
Sports and Entertainment Law Society Member
Cooley Volunteer Corps
B uena Vista University, Storm Lake, IA
Bachelor of Arts in H istory and Political Science, M ay 2006
Dean’s List
Varsity/ Junior Varsity Volleyball Team
Varsity Dance Team Member
Section Leader for the Buena Vista University Concert Choir
Vista AmeriCorps Volunteer
Experience
V ictoria’s Secret G rand Rapids, M I /Sioux City, IA Sales Associate/Bra Specialist M ay
2008-Present
Met and exceeded segment sales goals in a 4.1 Mi llion annual volume class store
T rained newly hired employees
E ducate employees about new inventory and policies
Reviewed inventory reports to determine what product is needed and what is no longer
available for customers
Discuss new product, sales methods, and ideas with the District Manager and other Bra
Specialists within the sales district
B uilt t rust and maintained confidential relationships with customers
Listened to customer needs and determined what product best fit those needs
Served in temporary elevated positions during peak selling t imes, such as holiday and
major sales
Developed customer loyalty through excellent customer service
A ble to multi-task serving customers and directing employees while prioritizing duties
Michigan Migrant Legal Assistance Project Grand Rapids, MI Law Clerk May 2008- August 2008, January
2009-April 2009
Drafted legal documents for court proceedings
Conducted client intakes and determined potential legal claims
Evaluated client intake forms and wrote letters to potential clients
Researched claims of actions against violators of the Fair Housing Act and other state and
federal laws
Prepared documents for mediation
D rafted correspondence to opposing counsel
D irected potential clients to services to better aid their needs
Participated in Staff meetings, gave case status updates, discussed client intakes, and
p lan of action
Clerked from January 2009–April 2009, working 40 hour per week
Thomas M. Cooley Law School Grand Rapids, MI Teacher’s Assistant for Trial Skills January 2009 – May 2009
Assisted students with t r ial and pre-t r ial preparation
Helped students with their understanding of the Federal Rules of Evidence
D irected correspondence between the professor and students
A ided students in preparing their themes for t r ials
Met with students and evaluated their t r ial work preparation
Sent out correspondence about information not included on the syllabus
Served as a liaison between the Mock T rial Board and the Tr ial Skills Class
B uena Vista University P resident’s Office S torm Lake, IA S tudent Researcher May
2005- December 2005
Researched potential donors to the University for the Vice President
Aided in creating PowerPoint presentations for the Vice President
D irected incoming calls for the President’s office
Prepared office memos concerning University donors
The Boathouse Storm Lake, IA Waitress November 2003 - December 2005 and May 2007-August 2007
Relayed customer orders to kitchen staff
Organized final meal preparation
Handled monetary t ransactions
Trained newly hired staff
H andled all customer service issues
Responsible for all large party reservations
O’Brien, Butler, McConihe & Schaefer Washington, D.C. Law Clerk May 2004- August 2004
Briefed cases placing them in categories that allowed the firm to have all case information in a database
Met with the database designer to help in the organization of the newly created office database
Analyzed and input data fast and efficiently into a database allowing firm to search by
a rea and t rack financial aspects
I n terned through the Washington Center, working 36 hours per week
Observed various attorneys within the fi rm litigate in Court
Skills
Certified in Westlaw
LexisNexis proficient
Proficient user of Windows software and Microsoft Office Suite
Excellent oral and written communication skills
Analytical thinker with ability to interpret written material
Experience working in teams
Well-organized worker
Achievements
Certificate of Merit – Evidence
Thomas M. Cooley Law School – Dean’s List
Buena Vista University – Dean’s List
Iowa All-State Choir Member
Iowa State Track Qualifier
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