Customer Service Manager

Location:

Posted:

June 18, 2010

Greensboro, NC ***07 abmlli@r.postjobfree.com

Kendrick J. Scales

Objective To pursue a career in management and sales that allows my strengths to help

my advancement

Education [ Aug 1996-May 2001 ] [ NC Agricultural & Technical St. University ]

[ Greensboro, NC ]

[ BS/Finance ]

Professional [ Dec. 2001 to Present ] [ Enterprise Rent-A-Car ] [ Greensboro,

NC ]

Experience [ Branch Manager ]

Oversee daily operations of 150 car branch, as well as several offices with up to

8 employees

Managed daily customer service situations

Trained employees for daily rental operations

Prepared daily, weekly, and monthly reports including employee reviews,

accounts receivables, customer service, competition

Recognized by company for Exceptional Customer Service

Actively developed employees for management positions

Responsible for hiring daily rental associates

Group Steering Committee 2008-present; assist company in local decisions

based on opportunities for female and minority advancement in the company

Professional Burlington Chamber of Commerce (Feb. 2007-Feb. 2009)

Memberships

References Available upon request

Extracurricular Activities

Accreditations Organized company basketball team Greensboro City League 2005-2009

Awards received Branch Customer Service Award Nov, Dec 2009