Customer Service Management

SUMMARY

Talented, highly motivated, and strategic minded professional with proven

track record in financial analysis and reporting, focusing on problem

identification, performance analysis, and improvement execution. CMA with

strong decision-making ability and a team-oriented focus with skills in

project management, financial analysis, process improvement, data analysis,

and effective problem resolution.

PROFESSIONAL EXPERIENCE

VF CORPORATION

Senior Financial Auditor . Greensboro, NC . 05/09 - Present

Internal Audit

. Co-championed the design and implementation of the Retail Internal

Control Model used by all VF global brands resulting in a

streamlined and more user-friendly approach to retail internal

controls

. Co-designed and implemented standardized Retail Self-Assessment

Questionnaire to simplify process and minimize variation across 16

global brands resulting in a 30% reduction in control testing and

consistent and comparable scoring

. Implemented the Retail Self-Assessment Program at VF Contemporary

Brands for the newly acquired brand - Lucy

. Championed the 2009 Self-Assessment testing, compliance, and

reporting for 500+ VF retail locations in the United States, Latin

America, and Europe

. Performed various financial reviews identifying $1.1 million of

value-at-risk; including Balance Sheet and Income Statement reviews

for VF India and Eagle Creek, licensee contract compliance reviews,

e-commerce reviews, foreign currency transaction and translational

impact review for VF Europe, and travel and entertainment expense

reviews

Brand Management Analyst . Greensboro, NC . 07/08 - 05/09

Internal Audit

. Participated in a merchandising and design process review at VF

Imagewear focusing on financial and non-financial data analysis,

key performance indicators, and monthly monitoring processes

. Completed retail store audits in the United States and Europe in

compliance with VF's Self-Assessment Program

. Provided opportunities for improvement and action plans to store

managers, district managers, and loss prevention personnel across

all VF retail brands

EATON CORPORATION

Integration Analyst . Grenoble, France . 01/08 - 07/08

Financial Leadership Development Program

. Developed and implemented an accounts payable process for Germany,

Spain, and Italy

. Managed the transition to a new financial system as part of the

integration from a local proprietary system

. Analyzed and prepared daily sales, orders, and backlog reports used

by Senior Management for Germany, Spain, Italy, and the United

Kingdom

. Examined, developed, and tested procedures to achieve Sarbanes-

Oxley compliance

Internal Controls/Sarbanes-Oxley Analyst . Raleigh, NC . 07/07 - 01/08

Financial Leadership Development Program

. Analyzed site documentation to ensure compliance with Eaton

financial policies, GAAP, and SOX

. Evaluated the adequacy and effectiveness of procedures established

to safeguard company assets

. Reviewed site prepared documentation to determine effectiveness and

reliability of internal controls

Financial Analyst . Fayetteville, NC . 07/06 - 07/07

Financial Leadership Development Program

. Analyzed monthly commodity price fluctuations for copper and steel

actual usage and monthly forecast for 2 divisions

. Analyzed excess and obsolete reserves in accordance with Eaton

financial policies and to properly account for balances between 2

divisions with transactions and balances residing on 3 ledgers

. Created a daily inventory tracking and forecast report to provide a

more timely analysis of inventory transactions for plant management

and used directly by supply chain to aid in inventory reduction

efforts

. Cost savings team member; maintained, tracked, and audited $3

million of savings for the plant

. Developed a process to differentiate cost savings between 2

divisions and 3 ledgers

. Analyzed and tracked $2 million of capital expenditures and

reviewed spending to determine capitalization date and

appropriateness of expenditures

. Completed daily and monthly tasks including balance sheet

reconciliations and month end close

RSM MCGLADREY / HAUSSER + TAYLOR, LLC

Audit Intern . Columbus, OH . 01/06 - 03/06

. Prepared portions of compilation, review, and audit engagements

while working with site personnel

. Drafted annual financial statements under a prescribed format

. Prepared corporate tax returns when needed

FIFTH THIRD BANK

Customer Service Representative . Columbus, OH . 01/05 - 11/05

. Performed daily responsibilities such as account transactions and

account maintenance

. Completed daily reconciliation of ATM and vault transactions for

the branch

. Consistently maintained a balancing record in line with company

policies and regulations

EDUCATION & CERTIFICATIONS

Certified Management Accountant (CMA) . 2009 - Present

Currently Pursuing Certified Public Accountant (CPA) Certification

Member, American Institute of CPAs

Member, Institute of Management Accountants

Member, Institute of Internal Auditors

THE OHIO STATE UNIVERSITY

Fisher College of Business . Columbus, OH

Bachelors of Science in Business Administration . June 2006

Major: Accounting . Cumulative GPA: 3.62

COMPUTER SKILLS

Microsoft Office: Excel, Word, PowerPoint, Outlook

Oracle GL, AP, FA, PA, Markview, Encore (Hyperion), Khalix for Excel,

Mentor, Mapics, Vista, AS400, Monarch, Lotus Notes, AutoAudit

ACTIVITIES

Nantes International Business Summer School Program . Nantes, France .

06/04 - 07/04

Audencia Nantes Ecole de Management

. Gained insight into the European Union's business and legal

environment

. Experienced Western European culture through weekly cultural events

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