Customer Service Manager

Lindsay B. King

*** ******* ****., **********, ** 18951 * 267-***-**** * E:mail:

abmll2@r.postjobfree.com

Professional Profile

. Successfully able to manage multiple priorities and perform under

pressure in a fast-paced environment

. Fast and willing learner who excels at grasping new ideas and quickly

applying them to learning all aspects of the organization's operation

. Excellent organizer with solid planning, analytical, and problem-

solving skills

. Exceptional communication and negotiation skills

. Computer-proficient performer with expertise using MS Office,

including Word, Excel, Outlook, and PowerPoint

Professional Experience

Standard Electronics., Norristown, PA., September 2008 to present

Buyer, May 2010 to present

. Researching various connectors and contacting numerous vendors to

negotiate costs on a daily basis

. Cutting purchase orders and ensuring all orders are accurate and

shipped in a timely fashion

. Performing daily price changes per sales account managers

. Generate weekly spending reports

Sales Manager, June 2009 to May 2010

. Quoting brokers using past research and history on company network

. Performing monthly customer audits and following up with customers

. Ensure sales keep records of their calls and emails to keep up with

company quota

. Credit checking for customers 0-45 days past due

Customer Service Support, September 2008 to May 2009

. Performing general office duties including, but not subject to;

answering the main phone line, filing, copying, processing daily

reports, changing and updating company network

. Assisted accounting department by making numerous collection calls on

a daily basis, processing checks, reconciling short paid invoices with

customers

Assistant to the Controller, Sommermaid Creamery., Pipersville, PA, May

2006 to September 2008

. Assisting the Accounting Department with various tasks, utilizing the

UNYX based accounting and inventory systems (Food Connex).

. Filling in for various positions during vacations and becoming

proficient in the following areas:

. Accounts Receivable; entering and posting cash receipts, processing

invoices daily, reconciling short paid invoices with customers

. Accounts Payable; entering and posting vendor invoices, generating

check runs for vendor payments

. Inventory Control; entering monthly stock updates into the Sommermaid

database

. Order Entry; entering customers orders into the Food Connex system

. Transportation; assisted the Traffic Manager with the creation of load

sheets for customer shipments

. Assisting the Office Manager by updating the customer database and

pricing database as needed

Accounting Intern, Sommermaid Creamery., Pipersville, PA, May 2004 to

August 2004

. Performed general office duties including filing, copying, collating,

organizing and creating files

Education

. Bachelor of Business Administration in Management, Kutztown

University, Kutztown, PA, Dec 2007

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