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Manager Customer Service

Location:
Jacksonville, FL, 32257
Posted:
June 18, 2010

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Resume:

TAMMY HITZEMAN

Jacksonville, FL *****

419-***-****

abmlkd@r.postjobfree.com

PROFILE

Dynamic individual who enjoys working in a fast pace environment overseeing

several projects simultaneously. Attributes include impeccable

organization, adaptable, flexible and highly trainable, able to apply new

information rapidly. Proficient with internet, Microsoft office, Power

Point, Word, WP, Excel, Access, and Outlook. Enjoys assignments that

require hands-on and attention to detail.

PROFESSIONAL EXPERIENCE

LENNAR HOMES, Melbourne, FL

2004 - 2008

Construction Manager

Professional Experience Summary: National Residential Construction Co.

Responsible for on-site supervision of homes under construction.

Coordinate start-up through completion of each home. Proven ability to

read blueprints and specifications

- Built 2 Models in 6 wks with All separate trade Building partners

- Construction Manager 3 yrs. - on site supervision.

- Coordinated building partners & material deliveries.

- Communicated effectively with all levels of engineering

- Customer Care Rep- Room/Home Remodels and Renovation.

- Devised cost effective solutions on material efficiency of buildings.

- Ensure all company, department, and technical policies, procedures and

standards were adhered to.

- General inspection of all phases of construction related work methods

and ensure construction contract compliance.

- High level of motivation & ability to multitask.

- Hyphen Solutions extensive program experience

- Manage 22+ Home sites on average, with cost averaging $300,000 to

$750,000 per site.

- Manage and update project schedule.

- Monitor progress to assure compliance with the pre-determined closing

plan.

- Monitor and control Construction activities are in accordance with

design plans, specs & contractual requirements.

- Perform surveying functions and verify final locations and elevations.

- Prepare required documentation records such as status reports, punch

lists.

- Provide administrative and technical support to field Building partners.

- QA/QC reporting and completion. Document work performed by Building

Partners

- Supervised and directed overall project activities from start to finish.

CHOPPERS INC. / Billy Lane, Melbourne, Fl

2004

Office Manager/Parts & Apparel Operations

Professional Experience Summary: Custom Motorcycle Builder. Among the top

three Bike Builders in the Industry

- Assist in recreating Web site, Evaluate for glitches & usage proficient

- A/R processing

- Managed Office & Parts Center

- Managed & processed all website orders

ABS/FMI National Services, Inc., Toledo, Oh

1999 - 2003

National Operations Manager/Office Controller

PINNACLE Service Group, LLC - Parent co., Toledo, Oh

National Corp. Service Manager/ Executive Assistant

Professional Experience Summary: Commercial Maintenance Company with a

presence in all 50 states & Hawaii, covering 15 commercial companies with

24,000 stores nationwide. Managed up to 80 people in main office & several

in every state. Established departmental standards of policies & procedures

from the ground up. Traveled frequently providing hands on service & sales

to customers. Lighting maintenance, and all commercial stores maintenance

needs. Executive Assistant to President

- Accounting - accounts receivable & accounts payable.

- All Customer sales - Locally and Travel Nationally

- Arrange and Set up of all Company Insurance

- Control all marketing

- Create Company Procedure Manuals

- Create Presentations, Present Presentation to Customer.

- Commercial Remodels and Renovations, Large Rooms & Entire Stores.

- Computer Graphics Design - Legal documents, Contracts & Quote documents.

- Create all business cards, letterhead, all internal/external documents.

- Vendor & customer forms, Internal/external spread sheets, tracking.

- Dissolve all contractor/vendor problems

TAMMY HITZEMAN PAGE 2

Jacksonville, FL 32257 / 419-***-**** / abmlkd@r.postjobfree.com

ABS/FMI - Continued

- Handle work load as well as controller of employee assistance & issues.

- Hiring and termination of all employees

- Logistics of all travel arrangements

- On call 24 hour emergency /immediate response in US & Hawaii. 60-80

calls daily

- Organize procedures

- Organized Lighting route maintenance - Nation wide.

- Manager of National Service Dept. - Daily Emergencies/Control all costs

- Handling 500-600 work orders a month.

- Multi phone line experience

- Payroll

- Project requirements

- Provide a motivational environment for staff to continue to perform on a

personal and business level.

- Set up Company phone organization.

- Stock and inventory

- Trained New employees for Service Dept.

TOLEDO MACK SALES & SERVICE, INC., Toledo, Ohio

1997 - 1999

Accounts Receivables - Office support Personnel

Duties included Executive Assistant responsibilities. Performed the

following tasks:

- Computer Graphic Design - Create Marketing Advertisement

- Customer Service

- Process all Accounts Receivables

- Organize Personnel files

- Tracked and completed Service Tickets

FREELANCE PHOTOGRAPHER, Toledo, Ohio

1994 - 2001

Wedding Photographer

Professional Experience Summary:

- Benefits & Families

- Jamie Farr Classic - Yearly Benefit Photographer

- Real Estate Photographer - Individual Broker

- Wedding Photographer

MOTO PHOTO, Toledo, Ohio

1993 - 1999

Photographer - Portrait Manager

Professional Experience Summary:

- Photographer / Manager

- Customer Service

- Handling of all portrait orders - internal/external

- Jamie Farr Classic - Yearly Benefit Photographer

- Perform lab work

- Organization of large group Portraits 30+ individuals.

- Organize promotional marketing.

- Scheduling

EDUCATION - CERTIFICATIONS

American Red Cross - 1st Aid, Florida 2007

LEMS - Stormwater Module Training, Florida 2007

OSHA - 10 hr. Construction Safety & Health Training, Florida

2007

Lennar Homes - Top Builder Performance Award, Florida

2007

Lennar Homes - Who moved my cheese Award, Top Multi Manager, Fl

2007

Lennar Homes - Advanced Construction Training, Florida

2006

Lennar Homes - Tops Award - Top Construction Manager, Florida

2006

Lennar Homes - Diploma, Construction Manager Training, Florida

2005

Jamie Farr Golf Classic Photographer, Toledo, Ohio

1997-1999

Whitmer Vocational Center - Photography Experience, Toledo, Ohio

1995

Olan Mills - Gained Photography Experience, Toledo, Ohio

1992-1993

Lexington Community College - Business Administration, Lexington, Ky

1991

TAMMY HITZEMAN

Jacksonville, FL 32257

419-***-****

abmlkd@r.postjobfree.com

June 18, 2010

Dear Human Resource Manager,

I read with interest the ad for Estimating Manager. I am a 38 yr old

female. I have currently relocating to Jacksonville. The qualifications you

seek are well matched by my track record. Attached is a copy of my resume.

Additionally the following information is being provided for your

consideration:

Company Needs: My Qualifications:

3 yrs Construction Mgr. 4 yrs Construction Mgr.

5 yrs Maintenance Mgt 7+yrs Maintenance Mgt.

Blueprint Reading Ability 4 yrs Extensive Blueprint reading

ability

Generate/forecast Construction schedules Highly Effective Scheduling &

Forecasting.

Computer skills-Windows Computer Proficient, Windows

environment

Management Experience 11 yrs Management Experience

Operations 5 yrs National Operations Manager

Administrative/Controller 7 yrs Office Management

Project and People Mgmt Skills Excellent project and people

management skills

Marketing Management Experience 11 yrs Marketing Experience

Developing Structure, Strategies Organizing, Development Management

Abilities

With my skills and abilities, I believe I would be a great asset to your

company. I have never lacked initiative, due to the fact that I constantly

seek ways to do things faster, more efficiently, & cost effectively. More

or less for my need to elevate things in a manner of respect, to present

accomplishment to my customers beyond their capabilities. To move

mountains for them.

I look forward to hearing from you soon regarding the opportunity.

Sincerely,

Tammy Hitzeman

abmlkd@r.postjobfree.com

419-***-**** - cell#



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