Customer Service Human Resources

Johelys Velasquez

Miami, FL *****

786-***-****

abmlje@r.postjobfree.com

Professional Profile

Business driven; success oriented, and long-term perspective thinker.

Accomplish extensive experience within the staffing, human resources, and

administrative support industry. Analytical, problem solving techniques,

ability to communicate effectively, and goal oriented. Highly organized

with strong interpersonal skills; proficient in various computer software

programs.

Experience

07/2008-Present UNIVERSITY OF MIAMI-MILLER SCHOOL OF

MEDICINE Miami, FL

Human Resources Specialist

. Manage local & national background verifications, degree evaluations,

credit checks, verify licensures, and drug-test results for all new

hires for temporary services

. Track and manage unemployment claims and telephone hearings

. Responsible for collecting at least two pre-employment references for

all new temporary hires

. Conduct employment verification for current and past employees

. Responsible for terminating temporary employee's face-to-face and in

the DHRS System

. Counsel and aid terminated employees for future employment

consideration within the university

. Revise, track & update clinical allied licensures, registration &

certifications of all temporary/ per-diem staff

. Handle Hodes billing for the medical campus of all ads placed in

newspapers, magazines, and online

. Verify FMLA documents, eligibility, and process leave request for

temporary employees

. Provide high-level of customer service to employees and internal

departments by addressing HR related issues

. Monitor and conduct regular file audits to assure compliance as per

the JCAHO guidelines

. Determine if applicant require clearance before start date

. Assist the temporary services recruiter with the onboard process of

temporary employees

. Phone screen and review potential candidates application & resume

. Review credit reports and determine applicants eligibility

. Draft/ compose letters for all terminated employees

. Send email blasts to supervisors regarding assignments

. Review and submit all employees appraisal forms into the DHRS system

and temp pool program

. Ensure compliance of all pre-employment requisite meet university

policy

. Work closely with other HR sub-departments such as the Training and

Recruitment team, Records, and Equality Administration

. Work closely with the talent acquisition & retention team when

transitioning temp-to-regular hires

. Assist new hires and current staff with the E-verify system for

eligibility & revalidation purposes of the I-9 form

. Monitor assignment's length to assure the 12 month temporary employee

policy is met

. Re-open temporary employee request forms as required by departments

within the university

. Address concerns regarding Kronos template codes

. Maintain strict level of confidentiality

03/2007- 05/2008 PERSONALLY YOURS STAFFING

Miami, FL

Staffing Recruiter

. Responsible for hiring, training; counseling and terminating employees

on temporary assignment

. Handle arrival calls for new employees as well assist with other

administrative duties

. Exceeded commission quota for permanent and temporary placements

. Match and place candidates to suitable positions

. Prepare temp, temp-to-hire, permanent, and buy-out proposals & quotes

for services to prospective clients

. Sent e-mail blasts to registered applicants & clients for recruiting

and sales purposes

. Verified and ensured all staff documentation met company's policy

. Extensive recruiting strategies through networking and sourcing

. Provide exceptional customer services to applicants, clients and

employees at a corporate level

. Conduct employee evaluations and interviews for job placement

. Perform new hire orientation to ease on-boarding process

. Administer tests, created spread sheets rating candidates according to

skill level

. Coached candidates on resume construction as well interview skills,

verbal and written presentation

. Dealt with direct online sourcing (Monster.com, Careerbuilder.com,

indeed.com, etc.) to find qualified candidates

. Follow-up with clients and candidates to ensure satisfaction was met

from both parties

. Represented company via telephone for unemployment hearing

. Assisted with background screening, gathering and auditing employment

authorization documents such as I-9's and W4's

05/2006 - 2/2007 ADECCO USA

Charlotte, NC/ Miami, FL

Office Coordinator

. Assist recruiters by screening potential candidates for job placements

opportunities

. Prepare applicants for computer testing and organize orientation packages

for new hires

. Responsible for processing direct deposit accounts and time-sheets

. Assisted employees with any payroll inquiries

. Ensure all pre-employment requirements met the company's policy

. Provide exceptional customer service to all applicants, employees and

clients by addressing any HR concerns

(ADECCO) RINKER MATERIALS/ NEWLINE TRANSPORT

Miami, FL

Accounting Clerk/ Payroll (Temporary Position)

. Provide customer service to all truck drivers & clients by assisting

with questions related to cement inventory

. Responsible for accounts receivables for NewLine Transportation

company

. Received and track inventory loads, for respective pay of truck

drivers, commission based

. Maintain and track inventory roster in order to run company

(rendition) billing

. Send inventory reports to clients ; scan and archive all inventory

tickets & purchase orders on a weekly basis

01/2003 - 04/2006 PRECISION RESPONSE CORPORATION

Miami, FL

Telesales Representative (Hotels.com)

. Served as a Hotels.com representative for world wide hotel

reservations

. Provided high-level of customer services to current and new customers

. Met daily hotel room bookings quota of 30%

. Trained and supervised new hired sales agents

. Coached new hires through-out two weeks training

. Consistently above average in all quality assurance quotas set by the

client

Education & Affiliations

University of Phoenix: Associates degree in Business Administration -

Graduation June 2010

Florida International University: Pursing Bachelor of Science in Health

Services Administration

National SHRM member & Greater Miami SHRM (local chapter)

Skills

Computer usage: Microsoft Access, Excel, Outlook, PowerPoint and Publisher;

Citrix, Load Master, Empact Express, E-verify, AS400, Customer Match; HRIS:

People soft, ADP, DHRS, Kronos, Hodes & Ariba Systems; Languages: fluent in

English and Spanish; excellent verbal and written communication skills.

References furnished

upon request

Contact this candidate