Manager Maintenance

Christopher Piccini

*** ********* ***. **********, ** 07657

M: 201-***-**** H: 201-***-****

E-mail: ********@*******.***

Obtain a position where my 6 years of experience and knowledge in software

installation, hardware installation, networking, troubleshooting, internet configuration,

documentation, data controlling and data migration can be put to use within a

company for achieving its goals and initiatives.

Technical Knowledge/Skills:

Windows XP, Windows Vista & Windows 7 CPU/Motherboard

Windows Server 2000, 2003 Physical Memory (RAM)

Active Directory, IIS & DHCP Services Hard Disk & Data Recovery

Utilities

Virus and other malicious file removal Hardware Diagnostic Software

Utilities

Configuration of Routing protocols using Internet Explorer 6, 7, & 8

Cisco IOS

IP Subnetting Microsoft Office Suites 2003 &

2007

TCP/UDP Networking Protocols Siebel 7

Industry Certifications:

CompTia A+ Certified Professional

CompTia Network+ Certified Professional

Education:

DeVry University - Paramus, NJ

Expected Graduation April/2012

Bachelor of Science in Network and Communications Management (4.0

GPA)

Lincoln Technical Institute – Paramus, NJ

Graduated April/2005

Network Systems Administration Diploma

Experience:

Hertz Corporation, Park Ridge, NJ (Dec/2005 - Present)

Systems Administrator: Supporting 750 Users

Perform Administration Tasks on Siebel CRM 7.7.2.8; includes component

monitoring, synch manager, user changes and remote client maintenance.

Research and test existing client environment in correlation with Siebel/Oracle

recommended requirements, includes compatibility.

Test, schedule and deploy various updates through Siebel CRM Web Remote

clients; includes repository, Analytical reporting, Configuration files and

Schema updates.

Installed and configured multiple environments for Siebel 7.7.2

implementation.

Provide 2nd Level helpdesk support for reported Siebel related trouble tickets.

Track trouble tickets opened and provide resolution in a timely manner using

Siebel administrative tasks or remote desktop.

Daily maintenance and preventative maintenance tasks on Production

systems. Tasks including; Windows Server uptime checks, data interface

connections and successful data flow from legacy AS400 systems.

KPMG, Montvale, NJ (June/2005 - December/2005)

Senior Helpdesk Support Analyst

Provided end user support for all Microsoft Office applications and in

house Company specific Tax/Audit applications.

Assist end users with connectivity issues related to IP configurations

and/or VPN problems.

Trained new hire helpdesk analysts on client applications and helpdesk

standard operating procedures.

Troubleshoot company mobile devices including Blackberry and Treo

devices.

C3i-Inc, Morristown, NJ (June/2004 - June/2005)

Helpdesk Analyst & Subject Matter Expert – Wyeth Pharmaceuticals Account

Responsible for installing, troubleshooting and configuring Linksys Router.

Assisted end users with issues relating to Siebel 2000, and provide timely

resolutions.

Trained new hire Helpdesk analysts. Sessions included knowledge transfer

and helpdesk standard operating procedures.

Assist end user with installation and setup of company owned inkjet printers.

Setup included a walkthrough of physical connections and appropriate print

driver installations.

Global Technologies, Leonia, NJ (May/2004 – June/2004)

PC Migration Technician – Axa Tech Account

Assisted with business processes and coordination of Windows XP rollout for

all company workstations.

Installed and configured user applications for production use.

Configured workstations to connect to corporate domain. Connected and

mapped to appropriate network shares and printers.

Contact this candidate