Customer Service Sales

MAURICE D. BUCHANAN

**** ***** ******

760-***-****

Twentynine Palms, CA 92277

abmlj9@r.postjobfree.com

OBJECTIVE - A sales and business management position with a company that

is looking to aggressively expand and provide opportunities of

advancement to top performers.

EDUCATION

2002-2004 Bachelor of Arts in Criminal Justice, California State

University, San Bernardino, San Bernardino, CA, December 2004

1998-2004 Associate of Science in Administration of Justice, Copper

Mountain College, Joshua Tree, CA, July 2002

1995-1999 High School Diploma, Twentynine Palms High School,

Twentynine Palms, CA, June 1999

PROFESSIONAL EXPERIENCE

2006- ENTERPRISE RENT-A-CAR, Twentynine Palms, Yucca Valley, Palm

Springs, Palm Desert, Indio,

Present Cathedral City, CA

Assistant Manager - 2008 to Present

Management Assistant - 2007 to 2008

Management Trainee - 2006 to 2007

. Demonstrated the ability to optimize operations that increases

efficiency and company profit.

. Managed the collection of accounts receivables and created

guidelines to minimize risk.

. Expanded relationships with auto dealerships, body shops and

local resorts through the development of a personalized

marketing plan resulting in 20% growth of new business.

. Initiated sales proposals to prospective partners, signing new

accounts with multiple vendors that had previous agreements with

competition with an exceceptional 83% closing ratio.

. Commended for excellent communication skills that minimized

problems with frustrated customers.

. Lead a sales team to meet and surpass monthly goals.

. Created a culture of teamwork and cooperation within the team.

. Tracked performance and motivated under performers.

. Taught and developed new employees, including the promotion of 4

individuals that I personally mentored at levels unsurpassed by

my peers.

2005-2006 LOSS PREVENTION SPECIALIST, BEST BUY - Victorville,

CA

. Assisted in developing and maintaining programs to insure the

physical protection and well being of store employees.

. Audited and monitored loading and shipping procedures to ensure

the security and integrity of store deliveries.

. Ensured that physical security measures were in place through

reviewing cameras, alarm and card access systems, and

performing security surveys.

. Provided periodic reporting of internal and external

investigations.

. Ability to work independently

. Strong analytical and conceptual skills

. A strong knowledge of retail operations

. Excellent written and oral communication skills

. The ability to train others in progressive Loss Prevention techniques

. Excellent customer service skills and development of cross-

departmental relationships

2003-2005 TWENTYNINE PALMS FAMILY FITNESS - Twentynine Palms, CA

Assistant Manager - 2004 to 2005

Management Trainee - 2003 to 2004

. Implemented and supported company corporate sales programs to

generate new corporate sales.

. Monitored daily sales activities with the owner.

. Ensured the implementation of standard policies and procedures

for employees.

. Successfully resolved customer service challenges, and maximized

member retention.

. Ensured company's standards for cleanliness, maintenance,

safety, security and physical plant operations.

. Developed and maintained relationships with external vendors or

information providers.

. Positive, "can-do" and service-oriented attitude

. Excellent oral and written communication skills

. Proven ability to hire, direct, coach, train, develop and evaluate

staff

. Strong time management skills and the ability to multi-task and

prioritize

. Good negotiation skills and the ability to drive projects through to

completion

. Solid presentation skills, including the confidence and tact to

present to the owner

References Available Upon Request

Contact this candidate