Customer Service Software Engineer

**** ******* *****:

Street Road 724-***-****

Lower Burrell, Cell :

PA 15068 412-***-****

E-mail:

tompelczarski@gma

il.com

Thomas P. Pelczarski

Professional Experience

December 2007 - Present. American Beverage Inc.

Verona, PA

Senior Programmer/Analyst

Design, code, test new programs and revisions to

existing BPCS and ad hoc programs.

Maintain software when new releases are to be

installed.

Software assurance testing and necessary

documentation.

Track and analyze problems in programs, procedures,

and files.

Train users to utilize various software

applications.

Analysis of users requests for new programs or

revisions to programs.

Ability to expand into other/new software and

enhancements.

Perform all responsibilities associated with IT

HelpDesk.

Provide complete and accurate documentation of all

issues.

Provide off-shift support as required.

May 2006 - December 2007. COMPUTER AID, INC.

Pittsburgh, PA

Programmer/Analyst

Assigned to FedEx account due to knowledge of the

business, the various systems, and familiarity of

current staff.

Assist with the daily support of the Re-Rate system

within the Rating application.

Perform all necessary coding, testing,

documentation, and installation of all requisite

software changes to the Re-Rate system.

Provide Help Desk support to internal Fedex

customers by applying technical knowledge and

customer service skills on an as-needed basis.

Identify customer issues and provide timely, expert

resolution to these issues.

Provide complete and accurate documentation of all

issues.

Provide off-shift support as required.

June 1996 - September 2005. PNC BANK Pittsburgh, PA

Application Software Engineer III

Independently performed application system design

and application coding in a multi-system,

multi-platform environment in order to provide

pertinent financial information to large corporate

customers.

Coordinated the development, testing, and

implementation of concurrent projects (up to three

dozen projects at any given time).

Interacted with other members of the implementation

system including: Transmission Automation Group,

Lockbox Network Support, Lockbox Implementation

Group, EDI, and other Lockbox MIS team members.

Performed production system problem resolution;

including off-hour support.

2001 - PNC Quality Award Recipient for Premiere

Achievement

2003 - PNC Quality Award Recipient for Premiere

Achievement

June 1991 - June 1996. RPS, INC Pittsburgh, PA

Programmer Analyst

Analyzed, designed, and developed application

interfaces for high-priority, mission-critical

projects for internal customers and external

corporate customers. Projects required expert

intervention over multiple systems and multiple

platforms.

Worked closely with multiple departments including:

National Accounts, Sales, Support, Finance and

Technical Services to ensure quality solutions were

being provided.

Assisted in the conversion of various systems from

AS/400 RPG III to VAX COBOL.

December 1984 - May 1991. Pennex Products, INC

Verona, PA

Analyst

Developed and maintained applications for use in a

multi-location, multi-warehouse environment.

Assisted in conversion of manufacturing and

financial systems from an NCR COBOL system to an

AS/400 RPG III system.

Installed and maintained system peripherals.

Languages Vax COBOL, DCL, IBM COBOL, Perl, SQL, JCL, Lotus

Notes, C++, RPG 400, RPG III

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