Engineer Sales

Jeff Gzyl

******@*****.*** 678-***-****

SUMMARY OF QUALIFICATIONS

Application Support Engineer experienced in troubleshooting and resolving

application, network and connectivity issues in a call center environment.

Cooperative team player: proven ability to work well with individuals at

all levels working in a challenging environments. Strong interpersonal and

management skills; possessing excellent oral and written communication

skills. Willing to learn new skills to serve the needs of customers and the

business.

Presentation and public speaking skills Personnel training

Working with Strategic Partners Customer service and retention

Hardware Configuration Project Management

Key Accomplishments:

. Part of the team effort which implemented and executed a strategy that

reduced call backlog by 50%.

. Decreased resolution time for customer issues by increasing

technicians' knowledge through education.

. Increased bakery sales by 12% during the holiday season to achieve

highest sales in the zone area.

[pic]

PROFESSIONAL EXPERIENCE

S1 Corporation - Norcross, GA; 2006-2010

Public Company -1,650 employees; Computer Software

Technical Support Engineer II

Provided technical support via telephone, internet, and email to diagnose,

troubleshoot, repair, and debug issues with internet, voice banking,

software and partner supported applications from CheckFree, Metavante,

Princeton, and Andera utilizing SQL and diagnostic tools.

. Part of the team effort which implemented and executed a strategy that

reduced call backlog by 50%.

. Recipient of annual department Can Do award and an individual Can Do

award.

. Member of a project team that converted 50 banks to Multifactor

Authentication.

Kroger - Lilburn, GA; 2005-2006

Public Company -323,000 employees; Retail

Co-Manager

Managed daily operations of store and addressed personnel and customer

satisfaction. Coordinated deliveries and transportation of product to the

sales floor.

. Maintained good staff relations through effective communication,

leadership, discipline and motivation.

. Increased bakery sales by 12% during the holiday season to achieve

highest sales in the zone area.

MAPICS - Alpharetta, GA ; 1998-2005

Public Company -500 employees; Computer Software

Application Support Specialist

Provided Desktop support for internal employees and telephone support to

worldwide end users for client application software and connectivity

issues. Mentored new employees. Developed course material and facilitated

classes in the MAPICS Business Academy.

. Recipient of a MAPICS Outstanding Contribution Award in 2001 for

support education.

. Decreased resolution time for customer issues by increasing

technicians' knowledge through education.

. Established excellent rapport and close ties with solution partners.

. Built customer confidence and trust during onsite visits, leading to

future sales.

Jeff Gzyl ******@*****.*** (678)

636-9435

Optio Software - Duluth, GA; 1997-1998

Public Company -182 employees; Computer Software

Technical Support Analyst

Provided support for Forms Express AS/400 software in North America and

Europe, as well as Windows applications used for designing, loading and

testing forms. Assisted sales for product demonstrations.

Keane - Atlanta, GA ; 1995-1997

Privately Held Company - 11,000 employees; Information Technology and

Services

Senior Consultant

Provided front line Help Desk software support as an IBM consultant in the

Save/Restore queue with Program Temporary Fix (PTF) packages OS/400

installation and questions with commands and methods.

Past Roles Prior to 1995

Waste Management

Technical Support Analyst

. Provided AS/400 and desktop support for 400 + sites in the United

States and Canada.

IBM

Account Customer Engineer

. Managed 200+ clients of IBM processors: AS/400, System 36, Series 1,

and RISC 6000.

IBM

AS/400 Lab Instructor

. Directed simulation lab to teach engineers AS/400 diagnostics and

troubleshooting. Developed and tested troubleshooting exercise to

simulate failure of hardware for engineer training.

EDUCATION AND PROFESSIONAL ACHIEVEMENTS

DeVry Institute of Technology

Alpharetta, GA

B.S. Technical Management

Summa cum Laude

DeVry Institute of Technology

Chicago,

IL

A.A.S. Electronics

Gwinnett Technical College

Lawrenceville, GA

Computer Hardware Specialist Certificate

IBM Training

Client Access, Work Management, Instructor Development

COMPUTER and TECHNICAL SKILLS

Operating Systems

Windows 3.1, 95, 98, NT, 2000, XP, Vista; Windows 2000 and 2003 Servers;

OS/400

Applications

Microsoft Office, Microsoft FrontPage, Microsoft SQL Server 2000. Photoshop

Elements

Hardware

IBM Compatible PC's AS/400

Communications

FTP,Telnet, Webex

Contact this candidate