Project Manager Quality Assurance

Terri L. Hagen-Georgulas

PMI ID # ****** Cell: 512-***-****

**** **** ****

eMail: abmlfw@r.postjobfree.com Fax: 512-***-****

Cedar Park, TX 78613

PMI Certified Project Management Professional

Excellent interpersonal, analytical, and communication skills

Experience combines Program, Project, Product, and Personnel Management

. Expertise: Program, Project, Product and Personnel Management combined

with Process Definition, Process Improvement, and Team Creation.

Managing complex multi-million dollar projects from Concept to Deployment

to Maintenance Phases. Mitigating Risk, Managing Budget constraints, and

Implementing Quality Metrics to ensure client satisfaction.

Application & System Knowledge: Windows, Electronic Data Management Systems

(EDMS), MS DOS, UNIX, OS/2, Microsoft Visio, Project, Word, Excel

Hardware Experience: Portable & Personal Computers (PCMCIA, PCI, EISA,

ISA); VAX; Motorola UNIX DX-Series 3000; Datapoint 3200 (UNIX-based, 32-bit

mini w/UNOS), Protocol Analyzers

Project Manager

Genesis, Inc. (Austin, TX) September 2009 to Present

Major Achievement: IT Project Manager through AT&T for TX Department of

Information Resources (DIR). Managed Engineering group's bringing 212

Department of Public Safety sites on-line. Managing Network and Securities

Operations Center (NSOC) turn-up and monitoring of new Circuit and Router

configuration.

. Manage multiple simultaneous projects building, updating, repairing,

monitoring and reporting for Internet Services Gateway (ISG) Agency

Network supporting 250 Texas State Agencies

. BMC Remedy Administrator, documenting & defining Security and Help Desk

Process

Quality Assurance Lead & Project Manager

HBMG, Inc. (Austin, TX), September 2006 to September 2009

Major Achievement: Project Manager (PM) for the DIR NSOC working with

Ethical Hackers & Security Engineers to Monitor, Assess, Report, and

Mitigate Vulnerabilities in State-wide Texas State Agencies and State

University Networking Systems.

. Member of Texas Secretary of State Office 3-man PM Team -- Designing,

Executing, and Reporting on Premier, Groundbreaking, 'Parallel-

Monitoring' of electronic voting systems -- Verified statewide

gubernatorial election 2006.

. Project Manager for TxDOT EDMS Products & Municipal and private sector

Websites while simultaneously Building and Managing QA team. Instituted

Software Quality Lifecycle and Infrastructure, preparing company for CMMI

certification process.

. Promoted Configuration Management, end-to-end Quality Assurance for all

product development.

. Created Procedures for Test Plans, End of Test Reports, Bug Reporting,

Issues Tracking and Help Desk.

President G&G Corporation, Multiple Franchise Owner

The UPS StoreTM (Austin, TX), July 2001 to Present

Major Achievement: Owner/Operator Family-Owned retail franchise. Re-Worked

contracts saving >15% Net Income.

. Generated Marketing Materials.

. Identifying new market niches.

. Developing new partnerships with Auction Houses, Bankruptcy &

Liquidation Specialists, and Art Galleries.

. Increased Local Visibility while increasing Foot Traffic/Customer

Count.

. Manage small groups - 4 to 6 persons per location. Interface with

Customers & Suppliers, Plan Purchasing, Hire & Fire.

. Responsible for All aspects of customer satisfaction, day to day sales &

activities, problem solving, personnel management, Technical

Software/Hardware and Mechanical equipment maintenance.

Infiniband Software Project Manager

Compaq Computer Corp., Server SW Division, (Austin, TX), 1999 to 2001

Major Achievement: Delivered Plan of Record for Infiniband. Influential

decision-maker for Compaq's MultiPort Net Rim ISHV provider.

. Creation/Delivery of Program documentation: Plan of Record, Project

Overview Statement, Work Breakdown Structure, Test Plans, Project

Reporting, etc.

. Program Managed edge-based Server networking Software/Hardware Programs.

Quality Assurance Manager

Compaq Computer Corp., Networking Products Division, (Austin, TX), 1996 to

1999

Major Achievement: Managed NICs thru QA (e.g. PCI & ISA Token Ring, TLAN

10Base-T/2 PCI UTP Controller, Fast Ethernet NICs).

. Instituted test processes: Test Plans/Matrices, End of Test Reports,

Test Results Reporting guidelines and Release Notes.

Formalized build process; defined final diskette structure and distribution

formats.

Built cohesive team responsible for delivering multiple high-quality NIC

driver diskette images.

Built Network Test. Defined hardware and software requirements.

Manager and Technical Program Manager of Compaq PC Card Solutions Program

Compaq Computer Corp., Portables System Engineering (Houston, TX), 1993 to

1996

Major Achievement: Responsible for Design, Implementation, and Initial

Maintenance Phases of Compaq PC Card Solution Program. Built cohesive team

to support program requirements. Trained team in PMI process.

. Brainstormed, Evangelized, and Implemented self-supporting, worldwide,

cross-divisional, multi-tiered Compaq PC Card Solutions Program.

Spanning Vendor Support, multiple Internal Test groups, 3rd-Party

Internal and External Test, Contractual Agreements, Technical Support

Alliances, Marketing Press Releases, Marketing Icons, Equipment Exchange

programs, etc.

. Initiated/reviewed Legal Contracts, Technical Support Agreements, Loaner

Agreements, Non-Disclosure Agreements, and other supporting

documentation.

. Hired /managed test personnel. Recruited 3rd-party labs for worldwide

support.

. Recruited sponsors from Vice Presidential ranks for the Program.

Initiated and maintained technical interface for 3rd-party PCMCIA/PC card

vendor relationships.

Independent Software/Hardware Vendor (ISHV) Relations Manager

Compaq Computer Corp., Desktop Systems Eng. (Houston, TX), 1992 to 1993

Major Achievement: Marketing deliverable, "Compaq Qualified Solutions

List".

. Designed, delivered, and maintained External Vendor "Show" Lab and

Internal Software Offerings Test/Assessment Lab.

Managed test personnel, coordinated/managed all Test Lab related issues.

Managed testing of PC cards and 3rd-party SW applications on Portables.

Initiated and maintained 3rd-party software relationships for such products

as Logitech's Pointing Device Drivers, Prometheus' MaxFax (defining

software for the Compaq Presario product line), SystemSoft's Card and

Socket Services, WinLink, and more.

Standards Lab Manager

Compaq Computer Corp., PC Division: Portables and Desktops (Houston, TX),

1991 to 1992

Major Achievement: Proposed, designed, and implemented Microsoft LAN

Manager-based Network to simultaneously support six Development/Test group

combinations.

. Managed test personnel, and administrated the 'Standards Lab' testing for

Windows, Windows for Workgroups, Microsoft Hardware Compatibility (HCT),

DOS, OS/2, and Compaq's and others' User Programs.

Coordinated and managed all Test Lab related issues.

Maintained network, servers, hardware, firmware, and software

configurations.

Evaluated and expedited project equipment purchases and capital equipment

requests.

Education & Professional Associations

> BMC Remedy AR System 7.x: Administering - Parts I, II, & III

> M.B.A. Banking and Economics Our Lady of the Lake University (San

Antonio, TX) - Partially Complete GPA: 3.5

> B.S. Computer Science University of Texas GPA: 3.4 Computer Science

(CS), System Design & Mathematics, Concentration in CS & Math

> Member: National & Local Project Management Institute, Malcolm

Baldridge Quality Texas Board of Examiners, InfraGard, ACM, & IEEE

> National Honor Societies: Phi Kappa Phi and Alpha Gamma Sigma

> Additional Interests: Family, Pets, Gardening, Continuing Education

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