Customer Service High School
Resume:
Jamira Rivera
Chicago, IL, *****
************@*****.***
To Obtain a position in Customer service and clinical administration where my experience can be utilized to improve customer satisfaction that will enable me to
use my strong organizational skills, educational background, and ability to work well with people.
Education
2010-present Truman College Chicago,IL
2007-2008 Northeastern Illinois University (NEIU) Chicago, IL
2003–2007 Mita Ramirez High School( High School Diploma) Chicago, IL
PROFESSIONAL SKILLS
• •
Customer-service oriented Leadership interest and skills
• •
Independent thinker and take-action personality Adaptable and flexible personality
• •
Able to juggle and drive multiple tasks Results driven attitude
• •
Fast learner and decision-making ability Excellent interpersonal skills
• •
Excellent oral and written communication skills Self motivated
Experience
3/2009-1/2010 ATG Credit,LLC Chicago,IL
Receptionist/Data Entry
• Entered medical and legal documentation in an organized fashion in a data software (Cesar, Aqurint, E-Oscar)
• Answered Phones in a professional manner
• Filed and organized files in an organized fashion
• Personal Assistant (Ordered and picked up his meals, other errands outside of office.
• Resolve debtors inquiries and complaints via telephone while providing excellent customer service on a consistent basis to all clients and debtors making sure that the
customer received service to their full satisfaction and that any outstanding issues were resolved in a courteous and professional manner
5/2008–10/2008 Victoria Secret Chicago, IL
Sales Associate/Retail
• Stocking
• Sales
• Cashier
• Customer Service (Measurment)
• Resolve client inquiries and complaints via telephone and in person while providing excellent customer service on a consistent basis to all customers and vendors making
sure that the customer received service to their full satisfaction and that any outstanding issues were resolved in a courteous and professional manner
6/2007-7/2008 Osco Drug Chicago, IL
Scan Coordinator
• Processing price changes and scanning
• Responsible for printing and distributing daily reports
• Unload trucks and organize back room
• Resolve client inquiries and complaints via telephone and in person while providing excellent customer service on a consistent basis to all customers and vendors making
sure that the customer received service to their full satisfaction and that any outstanding issues were resolved in a courteous and professional manner
1/2007-6/2007 Office Recruiting Assistance Chicago, IL
Office Clerk
• Data entry entering any and all pertinent information into the system with accuracy, speed and effectiveness
• Clerical work including but not limited to sorting and delegating correspondence, distributing all incoming mail, telephone coverage, filing, faxing, copying, federal
express, messenger, etc.
• Resolve client inquiries and complaints via telephone, to their full satisfaction and that any outstanding issues were resolved in a courteous and professional manner.
Skills
Bilingual (Fluent)
Typing 65 wpm
1621 North Avers • Chicago, Illinois 60647 • 773-***-****
Computer Skills (Microsoft Office, Excel, PowerPoint, etc)
References ATG CREDIT Andrew Twyman 1-800-***-****
Osco-Drug Pavanna 1-773-***-****
Victoria Secret Kathleen 312*********
2
Contact this candidate