Post Job Free

Resume

Sign in

Manager Help Desk

Location:
Aromas, CA, 95004
Posted:
June 18, 2010

Contact this candidate

Resume:

Van Vradenburg

Aromas, CA

Phone: 831-***-****

Cell: 831-***-****

Email: abmldw@r.postjobfree.com

Professional Summary: Being tri-qualified, professionally experienced in

three specific areas, and with a history of success,

advancement and positive contributions to my

workplace, I would be an asset in a number of areas

and positions.

With my recent experience is as an IT Help Desk Manager/IT Manager

and IT Admin Manager for a global company, I could go

a variety of directions with this. Previous to this I

was a corporate help desk technician.

Before that I was a Middle School Administrator, which demonstrates

my discipline, level of responsibility, dependability

and wide scope of professional skills and

qualifications.

And, finally, before I worked to be the administrator, I was a

Teacher for many years. In this role, I was

considered to be extremely effective.

So I could fill positions in IT, either: Help Desk Management, IT

Management, IT Admin Management or simply help desk

support.

Or I could be a very effective trainer or professional educator, or

professional education director or manager.

Or I could fill an administrative position. I am open to any of

these.

Goal: To bring my extensive skills, experience and achievements to a

thriving company as a Help Desk Manager, IT Manager,

or other Professional IT Role and be an instrumental

part in its current success and positive growth. Or,

work as a professional trainer or educator, or work

in an administrative role.

Education: Bachelor's Degree

Employment: 2009-2010:

Global Motorsport Group, Morgan Hill, CA

Role: Corporate Help Desk Manager, entire United

States

Role: Corporate IT Admin Director, entire United

States

2006-2009:

Dell/Perot Systems at Global Motorsport Group

Role: Help Desk/Site Support

1994-2005:

Monterey Bay Christian Middle School, Seaside, CA

Role: Teacher (taught computers among other

subjects); then worked for certification to become

the Principal

Achievements:

Was promoted from Help Desk/Site Support to Corporate Help Desk Manager and

IT

Admin Director

Effectively managed all Site Support tasks for Corporate in Morgan Hill and

all

Distribution Centers nation-wide

Interfaced and assisted with International Divisions of Company in Germany

and Japan

Negotiated contracts with vendors such as Verizon, Sprint, AT&T, HP, Dell

which

benefitted the company; Managed all vendor relationships

Advised CEO on new IT Strategy which will save company over a millions

dollars in 2010

Effectively managed Active Directory, Microsoft Exchange, Cisco Call

Manager Admin,

POS, VPN, Citrix, Remedy, faxes, printers, File Servers, Anti-Virus EPO's

on all

systems, Outlook, Security Groups,

Effectively supported JDE, Oracle, Crystal Reports, Network and System

Administration

Developed expertise in all aspects of desktop oversight including

installations,

configurations and troubleshooting

Specific Qualifications:

Computer Achievements

- Strong computer experience/skills

- Have years of desktop hardware and software troubleshooting experience

- Have trained hardware technicians

- Have performed countless upgrades

- Developed curriculum and taught: DOS, Windows (all versions), Office,

graphics, etc.

- Networked and maintained school computer labs for many years

- Daily interaction with Windows XP, Windows 2000, Microsoft Exchange,

Outlook, Excel, Active Directory, Citrix, JD Edwards, Remedy, POS, Cisco

- Installs and configurations of all of the above software programs as well

as troubleshooting

- Configured VPNs, proxys, host files, local profiles

- Handled all networking and wireless networking configurations

- Oversight of 160 computers in area corporate headquarters and hundreds

more in affiliate cities

- Configured VoIP phones on Cisco Call Manager Admin

- Remote desktop experience on a daily basis to PC's and to servers

- Printers (local and networked), scanners, copy machines, faxes

- Worked on desktops, laptops and hand-held pda phones

- Coordinated with outside vendors to come in for contract work

- Daily involvement with the company's 57 servers

IT Administration Achievements

-Managed all aspects of maintenance and service contracts with all vendors

such as HP, Dell, Lenovo, AT&T, Sprint, Verizon, Microsoft, McAfee, and

many others

-Got quotes from all IT vendors, created and submitted Purchase Orders and

finalized all IT purchases

-In cooperation with the CEO, develop cost-saving IT strategies and then

implementing such strategies

Administrative (As a Principal)

-Was responsible for all staff and personnel, including hiring and firing,

writing schedules, dealing with contracts, supervision, evaluation and all

other employee issues

-Responsible for all aspect of finances

-Responsible for all aspects of facility management including oversight of

maintenance, grounds and expansion projects

-Have hired and worked with vendors and contractors

-Have worked with boards, committees and organizations

-Have been a public figure and representative at meetings, gatherings and

conferences

-Have strong public-speaking skills and a lot of experience

-Have strong writing capabilities and experience

-Have implemented institutional change though to fruition

Personal

-Have been an inspiring leader to those around me all my life

-Very moral, responsible, organized and decisive

-Excellent team builder, player

-Excellent crisis management experience

-Strong personal skills

-Vast experience in mediating and finding peaceful ground in inter-personal

problems

-Experienced strong job approval ratings from others

-Strong believer that personal responsibility, accountability and effort is

the foundation of freedom

Education History:

High School: Osseo-Fairchild High School, Osseo, WI

College: -University of Wisconsin-Superior, Superior, WI.

-University of Wisconsin-LaCrosse, LaCrosse, WI

-Multnomah, Portland, OREGON, Bachelor's of Science

Degree: Education

Recommendations:

Can provide strong letters of recommendation from CEO

of Global Motorsport Group (now Custom Chrome)

Can provide strong letters of recommendation from

Dell/Perot Systems managers

Can provide strong letters of recommendations from

top state educators



Contact this candidate