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Sales Customer Service

Location:
Algonquin, Illinois, 60102, United States
Posted:
May 26, 2010

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********* *****

**** ********** ****

Algonquin, IL 60102

(847) ***-****

*****.*****@*****.***

HIGHLIGHTS:

. Managed a diverse, cross-functional position between management,

outside sales, marketing, accounting and customer service.

. Consistently resolved outside sales and customer inquiries in an

expedient and tactful manner.

EMPLOYMENT:

08/2001 - WMH TOOL GROUP (purchased Wilton Corp. in 2001), Pricing

Analyst

07/02/2009

. Analyzed margins of all national account contracts

utilizing "vlookup" for profitability.

. Developed and implemented a log of all contracts on a

directory shared by all corporate personnel.

. Controlled records for better management of contracts by

creating and maintaining a network share drive for global

access to pricing.

. Loaded and maintained all contract pricing in SAP for more

than 200 key and national accounts and buying groups.

. Reviewed promotion rules and prices and directed IT to load

data into SAP.

. Collaborated with IT in 2006 to successfully develop and

launch a Drop Ship Portal for customers to enter orders via

the internet. This program's sales grew at over 100% per

year since its inception.

. Managed key internet accounts by providing them updated

pricing and program instructions, and answered various

technical and product concerns.

. Created monthly cost books and distributed to product and

marketing managers.

08/1995 - WILTON CORP., Credit Analyst/Import Coordinator

07/2001

. Analyzed credit findings to determine potential risks and

set limits of new accounts.

. Diligent management and collection of accounts attributed

to a consistent DSO of 35 days or better.

. Coordinated warranty returns and controlled/issued credits.

. Managed clearance, order release, and delivery of imports

with emphasis on container rates and claims negotiations.

The use of an annual container rate contract resulted in an

import freight cost reduction of more than 20%.

. Researched and negotiated the implementation of a cross-

dock export program to Canada.

01/1985 - WILTON CORP., Administrative Assistant

10/1989

. Controlled a fleet of 60 vehicles; ordered and assigned new

vehicles to sales staff, authorized major repairs and

approved buy-back of automobiles through the leasing

company.

. Analyzed sales statistics.

. Managed expenditures through the audit of expense reports

with frequent reporting.

. Coordinated and planned marketing activities, including

annual sales meetings.

SOFTWARE/HARDWARE/TECHNOLOGY:

SAP (SD module) pricing super-user

BW/BI

MS Office/Windows/Outlook

Excel proficient

AS400

SKILLS:

Develop pricing strategies

Verify Contracts

Formulate recommendations, policies and plans

Explain product/services provided

Investigate customer complaints to successful completion

Prepare sales reports; review sales records

EDUCATION:

William Rainey Harper College - some business and administrative

courses.

NACM/Chicago member, 1998-2001

REFERENCES:

Professional and personal references are available upon request.



Contact this candidate