Customer Service Sales

ABBY M. VANG

***** ***** *****

Sterling Heights, MI 48312

586-***-**** or 586-***-**** cell

Email: *****@****.************.***

OBJECTIVE & PROFILE

Highly motivated professional seeks a position in Accounting/Finance where

strong analytical and communication skills will contribute to

organizational growth and profitability. Detail oriented; able to learn new

concepts quickly. Excellent customer service and organizational abilities.

Strong work ethic with an emphasis on quality, integrity and

professionalism.

EDUCATION

Walsh College, Troy, MI

Bachelor of Accountancy, March 2010

Macomb Community College

Associate degree in Accounting

RELEVANT COURSEWORK

Principles of Accounting I & II Financial Accounting Concepts

Tax & Business Tax I & II

Advanced Managerial Accounting Accounting Information Systems

Business Law I & II

Business Computing Tools Business Combinations

Business Communications

Intermediate Accounting I & II Government & Not-for-Profit

Auditing

EXPERIENCE

Comerica Bank, Warren, MI

Customer Service Representatives III, 2001-present

. Accurately process commercial and individual banking transactions.

. Supervise and train three employees ensuring company procedures are

followed.

. Provide personalized customer service ensuring customer satisfaction,

while maintaining a high level of confidentiality.

. Research and resolve CSR's transaction and cash discrepancies.

. Balance overall branch cash tickets (debits & credits).

. Reconcile and resolve branch general ledger exceptions.

. Oversee branch cash vault to ensure minimum and maximum is maintained.

. Perform audit and verify ATM daily.

Sears, Oakland Mall, Madison Heights, MI

Sales Associate, 1999-2000

. Resolved customer issues through excellent product knowledge,

customers service and professional appearance.

. Processed sales and returns.

H.J. Oldenkamp Company, Warren, MI

Marketing Clerk, 1997-1999

. Provided administrative support to sales staff.

Contact this candidate