Service Sales

Marcellus Rice

*** ****** **.

Toney, AL *****

Cell: 256-***-****

**************@*******.***

OBJECTIVE: Seeking a challenging career that will utilize my knowledge,

skills, and attributes.

EDUCATION:

2000-2005 B.A. Communications

Miles College

Fairfield, AL

1996-2000 Advanced Diploma

J. O. Johnson High School

Huntsville, AL

WORK EXPERIENCE:

July 2008- Present Relationship Banker, RBC

Bank, Huntsville, AL

. Build customer relationships

. Grow deposits

. Open and close accounts

. Issue and process loans

. Schedule appointments to meet with clients about their financial needs

and services

. Sale financial products

. Retain clients

. Relationship Manager to identify and maximize sales opportunities through

teleconsulting, lobby management, and relationship management. They are

responsible for managing a portion of the banking center portfolios for

consumer banking and servicing walk in traffic.

. Maintain current knowledge and advise customers about bank products and

services offered by RBC Centura and it's affiliates.

. Generate new household accounts and cross sales activities of current

customers

September 2007- July 2008 Client Service Representative

(Teller), RBC Bank, Huntsville, AL

. Make deposits transactions for customers

. Make withdrawal transactions for customers

. Cash checks for customers

. Order personal checks for customers

. Retrieve account statements for customers

. Strong attention to detail

. Basic computer knowledge

. Dynamic personality and ability to get along with others

. Fulfill client needs around personal, business, and commercial deposit

account transactions

. Ensure report requirements, record retention, and banking center security

procedures are met.

. Kept proper supply on hand and prepare daily proof record while

maintaining an acceptable outage level.

. Process night deposits and ATM transactions.

. Computer Savvy, Teamwork and Co-operation, Excellent Written and

Communication Skills, Listening, Understanding and Responding, Customer

Service/Service Partner Orientation

August 2006-November 2006 Teleprompter Operator, WAFF 48 TV,

Huntsville, Alabama

. Distribute Scripts

. Operate Teleprompter

. Operate Camera

. Maintain proper lighting and background props for the studio set. (Change

light bulbs, background images and studio microphones).

. Load the script for the program into the software

. Obtain a copy of the program script and check it against the teleprompter

script for accuracy. Make any corrections needed in the teleprompter

script.

. Set up the script to display on the teleprompter.

. Revise the credits for reporter, unit directors, camera operators, and

audio technicians with the information on the update sheet.

August 2005-May 2007 Loader, Scan Print Apply Specialist and Service

Provider, United Parcel Service (UPS), Huntsville,

Alabama

. Scan and sort labels

. Package sorter

. Measure and weigh packages while thoroughly examining to ensure packing

specifications are constantly met.

. Properly label packages for scanning and sorting

. Load and unload delivery trucks

. Service Provider (Delivery Driver)

. Fast paced, continual lifting, lowering and caring packages (weighing 25-

35lbs, and may weigh up to 70lbs).

October 2004-

December 2004 Internship, ABC 33/40, Birmingham,

Alabama

. Understand departmental Standard Operating Procedures

. Assist with Operating Alamar and Master Control switcher to keep

programming and commercial information on outgoing signal path as listed

on the operating log

. Assist with Producing high quality TV news video and sound from a variety

of field assignments with the ability to edit that material for newscasts

. Operate robotic cameras and switcher boards

. Care for and maintain all assigned equipment

May 2001-

August 2003 General Clerk (Student), U.S.A.M.C. L.O.G.S.A., (U. S.

Army Materiel

Command Logistics Support Activity), Redstone

Arsenal (Huntsville)

. Provide clerical and office automation support to staff members

. Responsible for typing a variety of materials from rough draft, using

some type of computer software

. Data entry and data extraction using office automation hardware and

software; use word-processing applications (such as Word, EXCEL, and

PowerPoint), desk-top computers, scanners, printers, and related

equipment to produce, store, retrieve, and edit drafts of a variety of

document types (e.g., reports, memoranda, letters, spreadsheets, graphs,

etc.)

. Developing appropriate formats to produce documents with graphics,

charts, spreadsheets, tables, columns, and glossaries

. Reviewing documents for correct grammar, style, punctuations, format, and

spelling

. Maintain files, both hardcopy and electronic

. Maintain office supplies

. Screen incoming mail to identify what needs to be brought to the

attention of the supervisor, referred to appropriate staff, or rerouted

to other organizations/offices

. Receive and direct telephone calls or visitors, ascertain the nature of

the call or visit and provide complete and clear information that

addresses most routine or procedural issues; based on general knowledge

of the organization, refer telephone callers and visitors to appropriate

staff or office

. Provide follow-up on requests for information

Contact this candidate