Project Billing

Lisa J Giacomin

**** ****** ****, **** ****, WI 53185

[pic]

215.

abmlb9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am poised to contribute a unique blend of project-management, hands-on

technical skills, and customer-support skills, along with commitment to

excellence to your firm's value by ensuring that projects support strategic

mission and objectives within scope, budget, and schedule.

PROFESSIONAL PROFILE

. Results-driven project-management professional with BA-level

education, project-management experience and proven track record in

increasing productivity, quality, and customer satisfaction.

. Creative thinker and analytical problem-solver with demonstrated

ability to manage projects from planning through execution and

completion under the pressure of fast-paced, time-sensitive

environments.

. Exceptional interpersonal communicator who effectively interacts with

clients and all levels of management.

. Decisive, energetic, focused team leader/player who leads high-

performing teams through implementing change and improvements.

PROFESSIONAL EXPERIENCE

Senior Consultant, Tango2, Denver, CO 2009 to present

* Children's Healthcare of Atlanta - Hospital Billing Optimization and

Professional Billing Optimization

? Identify issue resolution for Hospital Billing and Professional

Billing related issues for Patient Financial Services, Finance, and

Collections.

? Prioritize Hospital Billing and Professional Billing issues with

Business Owners.

? Build, test, and implement solutions identified.

? Assist in SP09 upgrade activities using Constellation for Hospital

Billing and Professional Billing.

? Meet with end-users and Business Owners as needed to define issues

and resolutions.

Team Leader, Computer Sciences Corporation (CSC), formerly First Consulting

Group (FCG), Long Beach, CA 2009

? Maintained all duties as a Business Designer Consultant with the added

responsibilities of managing client billing and coaching staff within CSC.

Business Designer Consultant, Computer Sciences Corporation (CSC), formerly

First Consulting Group (FCG), Long Beach, CA 2007 to 2009

* Kaiser Permanente Southern California Region - General Ledger System

Conversion

? Assisted in planning of General Ledger system conversion with

customer live on Epic.

? Performed build activities within Epic to incorporate changes

necessary to accommodate new general ledger account numbers, changed

and new cost centers, and department to cost center mappings.

? Designed and executed test scripts to analyze new build.

* Washington Heart Care - Revenue Cycle Assessment

? Assessed the performance of the Washington Heart Care's management

of billing for 2 clinics contracted with them for their billing

services.

? Interviewed clinic staff to gain understanding of current workflows

and to identify gaps within the revenue cycle from point of

registering patients to collections.

? Defined and obtained necessary system data needed to analyze the

performance of Accounts Receivables with regards to billing, payment

posting, and collections.

? Performed detailed data and process assessment using MGMA data for

benchmarks.

? Presented findings and recommendations to WHC, the 2 clinics, and

the lawyers involved.

* Stanford University - Reporting Factory

? Assisted in leading and planning the original inception of the

Reporting Factory model.

? Identified the backlog of over 300 reports needing further

assessment to determine need, functionality, and timeline.

? Met with business owners to obtain and document detailed, technical

report specifications.

? Communicated report specification to the offshore team in India.

? Liaison between the business owners and the offshore team for

testing and changes needed to the reports.

? Led integrated team of Epic analysts in identifying reports needed

for the entire revenue cycle for the future go-live of the Epic

Inpatient Suite Package (ADT, Cadence, Coding, HB, PB).

* Texas Children's Hospital - Hospital Billing Implementation

? Performed all build activities associated with Hospital Billing

Implementation.

? Introduced and maintained a consolidated issue tracker for Hospital

Billing Team.

? Defined and wrote test scripts for unit and integrated testing.

? Performed all processes defined by client to ensure the proper

process flow of changes to other environments using Epic's Data

Courier.

? Assisted in DBV sessions and documented workflows in Visio.

? Developed tracking system and monitored the progress of workflow

build.

Lead Hospital Billing Analyst, ThedaCare, Appleton, WI 1991-2007

? Implemented Resolute Hospital Billing for the full life-cycle of the

project for Epic's first customer to go live on Hospital Billing

(2002).

? Led team of 6 analysts and super users as the expert analyst and

builder in HB for full life-cycle of project.

? Performed process redesign for full business office.

? Defined system specifications with Epic as necessary.

? Coordinated the automation of claims, detail bills, and statements.

? Implemented and converted to a new clearinghouse.

? Implemented the NPI for claims.

? Implemented transaction set changes regarding HIPAA for claims and

coding.

? Formed and led the Epic System Performance Team which is responsible

for identifying system performance issues and resolutions.

? Led Integrated Procedure Core Team of 12 to discuss and solve issues

across ambulatory and inpatient regarding the procedure master file

and fee schedules.

? Led Hospital Billing Team of analysts in gap analysis of knowledge

and training needs in order to create a cross-functional team.

? Served as a member of the system selection team which was tasked

with issuing the recommendation of a vendor to replace proprietary

software for 2 hospitals and 9 clinics to support registration,

scheduling, ordering, and billing.

? Project managed the full-cycle installation of Medic+ software to 27

clinics with diverse legacy systems.

EPIC CERTIFICATIONS

Certified in EPIC Resolute Hospital Billing Summer 09

Certified in EPIC Resolute Professional Billing Summer 09

ACADEMIC BACKGROUND

B.A. in Business Administration, Lakeland College, Sheboygan, WI

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