Customer Service Manager
Resume:
REBECCA LYNN SLAUGHTER
ROGERS, ARKANSAS 72756
**************@*****.***
I AM IN PURSUIT OF A CAREER OPPORTUNITY
THAT WOULD ACKNOWLEDGE MY SKILLS AND
ALLOW ME TO USE MY CURRENT SKILLS
WHILE AT THE SAME TIME ALLOWING ROOM
FOR CONTINUED GROWTH AND EDUCATION.
Rebecca Lynn Slaughter
1002 N. 37th St.
Rogers, Arkansas 72756
**************@*****.***
OBJECTIVE: To pursue a challenging career enabling me to use and
expand my current knowledge.
EDUCATION: AMERICAN COLLEGE 11/88-6/89
Fayetteville, AR 72701
Major: Accounting
Extensive Business Courses and Accounting
EXPERIENCE: ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE
11/05-08/09
Proactive Logistics & Transportation
Rogers, AR 72756
ACCOUNTS RECEIVABLE 05/05-07/05
OFFICE MANAGER/ACCOUNTS PAYABLE 07/05-11/05
Comstar Enterprises, Inc.
Tontitown, AR 72770
TECHNICAL CLAIMS ANALYST 05/01-07/04
CLAIMS SUPERVISOR
PLAN DESIGN SPECIALIST/MANAGER
SPECIALTY SERVICES SUPERVISOR
AdminOne Corporation
Bentonville, AR 72712
CLAIMS PROCESSING VENDOR 12/96-05/01
Self-employed contract vendor with Wal-Mart Claims
Administration
SENIOR CLAIMS EXAMINER 08/89-12/96
Wal-Mart Claims Administration
Rogers, AR 72756
EXECUTIVE ADMINISTRATIVE ASSISTANT
ACCOUNTS RECEIVABLE/COLLECTIONS
ACCOUNTS PAYABLE 12/88-10/89
Fisher Trucking, Inc.
Springdale, AR 72762
SKILLS: Word Processing Medical Terminology
10-Key/Data Entry ICD-9/CPT Coding
Customer Service Accounting
Medicare/Medicaid Microsoft Word
Coordination of Benefits Microsoft Excel
Claims Processing Collections
Training of Outside Vendors Payroll
Training of In-house Staff Invoice Billing
Client Relations Plan Documents
PPO Fee Schedules RIMS/TriZetto
Plan Build/Design Short-Term
Disability
Pharmacy Benefits Peachtree
QuickBooks Keypoint
QUALIFICATIONS/REVIEW OF PREVIOUS JOB DUTIES:
While employed with Fisher Trucking I was primarily responsible for
collection of past due accounts. This included written and verbal
communications with clients for which freight had been moved. It also
included being able to determine whether differences between payments made
and amounts billed were justifiable reductions. I was the Administrative
Assistant to Joe Fisher, owner and CEO. I was in charge of figuring
time/payroll for trailer and tractor shop employees. I was in charge of
entering work orders to maintain inventory. I assisted Accounts Payable in
billing and filing of invoices.
While employed at the Wal-Mart Claims Administration I was asked to
take on several special projects. The first of these was the Medicare
Secondary Payer project which consisted of researching thousands of old
claims, determining if payment had been made and whether Medicare was
eligible for reimbursement of these claims. After that, I worked on the
Hospital Discount Project. I initiated and authored the procedures for
which all processors would route the necessary claims to me. These were
out-of-network claims for which we used outside vendors to review and
negotiate discounts. While I was working on these projects, Wal-Mart
authorized me with complete draft authority. During this time I traveled
to Dallas and helped train off-site processors employed through CSRG. I
also worked with on-site processors for extensive training classes
regarding network guidelines and hospital guidelines. I collected
information regarding each state's guidelines and compiled them into a
procedure manual, and also wrote the hospital guidelines for the procedure
manual. I sat in on several committees which established guidelines for
providing the best possible customer service to the Associates while
maintaining legal standards and reasonable expectation of our work force.
I was involved in interviewing applicants for processing positions.
While employed with AdminOne, I was originally hired for
processing/customer service. I was promoted to Technical Claims Analyst
responsible for coordinating benefit problems with clients, adjustments,
refund posting, short-term disability, PPO pricing issues, overpayments,
etc. I was promoted to Claims Supervisor which included same duties, along
with personnel issues, payroll, direct Client contact, etc. I was promoted
to Plan Design Specialist/Manager and built medical plans in the
RIMS/TriZetto System for claims payment. I maintained PPO fee schedules,
wrote Plan Documents and Amendments. I set up the system for auto
adjudication of Dental claims and was working on auto adjudication of
medical claims.
While employed with Comstar Enterprises, I began in the billing/Accounts
Receivable and was promoted to Office Manager/Accounts Payable within two
months. In addition, I assisted the owner with his partnership company in
Springdale with accounting issues.
My most recent position was with ProActive Logistics and Transportation.
I was in charge of accounting, human resources, and office management. My
duties including accounts payable, accounts receivable, driver orientation,
benefit management, personnel issues, payroll and various other duties as
required. Due to a corporate merger my position was eliminated and moved
to the Baltimore home office.
. LETTERS OF REFERENCE AVAILABLE UPON REQUEST
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