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Customer Service Manager

Location:
Rogers, AR, 72756
Posted:
June 16, 2010

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Resume:

REBECCA LYNN SLAUGHTER

**** *. **** **.

ROGERS, ARKANSAS 72756

479-***-****

abml9c@r.postjobfree.com

I AM IN PURSUIT OF A CAREER OPPORTUNITY

THAT WOULD ACKNOWLEDGE MY SKILLS AND

ALLOW ME TO USE MY CURRENT SKILLS

WHILE AT THE SAME TIME ALLOWING ROOM

FOR CONTINUED GROWTH AND EDUCATION.

Rebecca Lynn Slaughter

1002 N. 37th St.

Rogers, Arkansas 72756

479-***-****

abml9c@r.postjobfree.com

OBJECTIVE: To pursue a challenging career enabling me to use and

expand my current knowledge.

EDUCATION: AMERICAN COLLEGE 11/88-6/89

Fayetteville, AR 72701

Major: Accounting

Extensive Business Courses and Accounting

EXPERIENCE: ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE

11/05-08/09

Proactive Logistics & Transportation

Rogers, AR 72756

ACCOUNTS RECEIVABLE 05/05-07/05

OFFICE MANAGER/ACCOUNTS PAYABLE 07/05-11/05

Comstar Enterprises, Inc.

Tontitown, AR 72770

TECHNICAL CLAIMS ANALYST 05/01-07/04

CLAIMS SUPERVISOR

PLAN DESIGN SPECIALIST/MANAGER

SPECIALTY SERVICES SUPERVISOR

AdminOne Corporation

Bentonville, AR 72712

CLAIMS PROCESSING VENDOR 12/96-05/01

Self-employed contract vendor with Wal-Mart Claims

Administration

SENIOR CLAIMS EXAMINER 08/89-12/96

Wal-Mart Claims Administration

Rogers, AR 72756

EXECUTIVE ADMINISTRATIVE ASSISTANT

ACCOUNTS RECEIVABLE/COLLECTIONS

ACCOUNTS PAYABLE 12/88-10/89

Fisher Trucking, Inc.

Springdale, AR 72762

SKILLS: Word Processing Medical Terminology

10-Key/Data Entry ICD-9/CPT Coding

Customer Service Accounting

Medicare/Medicaid Microsoft Word

Coordination of Benefits Microsoft Excel

Claims Processing Collections

Training of Outside Vendors Payroll

Training of In-house Staff Invoice Billing

Client Relations Plan Documents

PPO Fee Schedules RIMS/TriZetto

Plan Build/Design Short-Term

Disability

Pharmacy Benefits Peachtree

QuickBooks Keypoint

QUALIFICATIONS/REVIEW OF PREVIOUS JOB DUTIES:

While employed with Fisher Trucking I was primarily responsible for

collection of past due accounts. This included written and verbal

communications with clients for which freight had been moved. It also

included being able to determine whether differences between payments made

and amounts billed were justifiable reductions. I was the Administrative

Assistant to Joe Fisher, owner and CEO. I was in charge of figuring

time/payroll for trailer and tractor shop employees. I was in charge of

entering work orders to maintain inventory. I assisted Accounts Payable in

billing and filing of invoices.

While employed at the Wal-Mart Claims Administration I was asked to

take on several special projects. The first of these was the Medicare

Secondary Payer project which consisted of researching thousands of old

claims, determining if payment had been made and whether Medicare was

eligible for reimbursement of these claims. After that, I worked on the

Hospital Discount Project. I initiated and authored the procedures for

which all processors would route the necessary claims to me. These were

out-of-network claims for which we used outside vendors to review and

negotiate discounts. While I was working on these projects, Wal-Mart

authorized me with complete draft authority. During this time I traveled

to Dallas and helped train off-site processors employed through CSRG. I

also worked with on-site processors for extensive training classes

regarding network guidelines and hospital guidelines. I collected

information regarding each state's guidelines and compiled them into a

procedure manual, and also wrote the hospital guidelines for the procedure

manual. I sat in on several committees which established guidelines for

providing the best possible customer service to the Associates while

maintaining legal standards and reasonable expectation of our work force.

I was involved in interviewing applicants for processing positions.

While employed with AdminOne, I was originally hired for

processing/customer service. I was promoted to Technical Claims Analyst

responsible for coordinating benefit problems with clients, adjustments,

refund posting, short-term disability, PPO pricing issues, overpayments,

etc. I was promoted to Claims Supervisor which included same duties, along

with personnel issues, payroll, direct Client contact, etc. I was promoted

to Plan Design Specialist/Manager and built medical plans in the

RIMS/TriZetto System for claims payment. I maintained PPO fee schedules,

wrote Plan Documents and Amendments. I set up the system for auto

adjudication of Dental claims and was working on auto adjudication of

medical claims.

While employed with Comstar Enterprises, I began in the billing/Accounts

Receivable and was promoted to Office Manager/Accounts Payable within two

months. In addition, I assisted the owner with his partnership company in

Springdale with accounting issues.

My most recent position was with ProActive Logistics and Transportation.

I was in charge of accounting, human resources, and office management. My

duties including accounts payable, accounts receivable, driver orientation,

benefit management, personnel issues, payroll and various other duties as

required. Due to a corporate merger my position was eliminated and moved

to the Baltimore home office.

. LETTERS OF REFERENCE AVAILABLE UPON REQUEST



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